Hollingbourne, Maidstone, ME17 1RE, United Kingdom
#11 of 14 hotels in Maidstone
Guests' ChoiceBased on 2392 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.7
Staff
8.5
Value for money
7.5
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 6, 2024
Smith
United KingdomGetting slightly tired at the edges
Nice location, friendly staff and a good spa
Stayed in June 2024
Reviewed: June 6, 2024
Paul
United KingdomDidn't like Put are breakfast menu out night Before but no one took it On both occasions We had to phone down And when they bought it up to room The staff were not happy Very sotty
Clean reception staff lovely Great location
Stayed in June 2024
Reviewed: June 2, 2024
Mark
United KingdomNo vegetarian sausages. There were normal sausages and bacon etc for meat eaters, but I felt vegetarians were somewhat forgotten. It shouldn't be difficult to provide vegetarian / vegan sausages etc.
Plenty of parking spaces.
Stayed in May 2024
Reviewed: June 1, 2024
Rose
United KingdomThere is a big venue right next door for weddings and parties, with very loud music. We stayed on a Thursday night and were advised that the music would go on till 12am. We didn't get to sleep until about 12.30am.
Lovely staff
Stayed in May 2024
Reviewed: May 31, 2024
Katie
United States of AmericaThe rooms were very warm and there’s no air conditioning. Our rooms were difficult to get to and we were dragging our luggage up several steps.
The property is beautiful and it’s close to Leed’s castle. The staff was friendly and the beds were comfortable. They have lots of amenities — a pool, tennis court, and restaurant on site.
Stayed in May 2024
Reviewed: May 28, 2024
Brian
United KingdomCould do with updating. Our sink was cracked. We didn’t have a towel one night
The location and grounds
Stayed in May 2024
Reviewed: May 28, 2024
Eleanor
United KingdomToilet did not flush well - only advice from staff was to pump the handle several times and leave gaps between uses.
Good location for visiting Leeds Castle and walking the North Downs Way. Enjoyed the pool and jacuzzi. Food and prices in the restaurant were reasonable.
Stayed in May 2024
Reviewed: May 28, 2024
Lawrence
United Kingdomcrazy steps down from reception to lifts. Only one chair and table in a double room. Sad fried eggs at breakfast
nice pool handy disabled parking
Stayed in May 2024
Reviewed: May 27, 2024
Alan
United KingdomNoise from the rooms above, we were on the second floor and kids were thumping about. Dinner was not a great experience, lack of interest and care from the head waiter. from table seating to not advising what was not available that night, because of course that's what we ordered to then be told not on. Wobbly table, poor upholstery on the chairs and dirty windows with finger prints and loves hearts drawn on. I ordered from the new special menu and it came out wrong that after the head waiter took the special menu into the kitchen! And still they missed items off the plate. Someone else had to send theirs back as well, with items missing. My chicken burger with blue cheese and curly fries was incomplete and the chicken and fries were inconsistent temperatures. And on a sheet of paper and a cold plate and £16 for the burger plus 10% service charges for the privilege. Shame as breakfast was great and the morning staff was lovely. Not many local dinner options but suggest you look to order dinner elsewhere.
Good value accommodation and upgrades, breakfast was great. Ideal for Leeds castle.
Stayed in May 2024
Reviewed: May 27, 2024
Michal
Polandno freezer in room
breakfast
Stayed in May 2024
Reviewed: May 27, 2024
Doreen
United KingdomThe room was so hot and we couldn't open the window fully, I understand there was a flat roof outside, so I can understand why, but it made for a very uncomfortable night as the fan was noisy and because I didn't sleep great, it affected my joints, which really wasn't good, as the next day we had booked to go to Leeds Castle and it proved difficult for me, with walking.. I also thought there would be more milk and sugar, in the rooms, for making tea, coffee.. I was very disappointed that the sink was blocking, as well, if we were staying longer, I would have mentioned it, but it was just for one night
The Breakfast, Staff and Facilities were great.
Stayed in May 2024
Reviewed: May 23, 2024
Margaret
United KingdomWanted an afternoon snack, not set tea, but ended up with a packet of crisps! Room was very warm, which made sleeping difficult.
Ideal for our visit to friends nearby. Breakfast and parking included.
Stayed in May 2024
Reviewed: May 22, 2024
Zoe
United KingdomThe lighting in room could be better, and noise between rooms is very much heard. The pool area needs updating.
Friendly staff/clean comfortable room. Excellent breakfast choice. Good value for money.
Stayed in May 2024
Reviewed: May 21, 2024
Rjgibb
United KingdomLeisure facilities are tired. Changing rooms by the poor were very poor and the whole area is in need of significant refurbishment unfortunately. This is not a premium experience at all.
Good location, nice breakfast and comfortable room
Stayed in April 2024
Reviewed: May 20, 2024
Darren
United KingdomLooks tired now, had some cleaning issues in room and TV didn’t work. Dinner was expensive especially cheeseboard
It’s convenient to our visiting location. Breakfast is great
Stayed in May 2024
Reviewed: May 20, 2024
Belinda
AustraliaBreakfast selection was fabulous, with gluten free options available. The room was pretty basic, but had everything you need, and was clean. Huge car park that's free. Could not hear any traffic noise at all. Windmill pub (owned by Balfour Group) is a 5 min walk away.
Stayed in May 2024
Reviewed: May 19, 2024
Anna
United KingdomThe bathroom was clean but needed updating. Safe in room was broken- so why leave it in the room!? A mini fridge would have been great No aircon but a fan was provided
Location- easy access to motorway Comfy room- just dated Spa facilities Friendly staff Good choice of hot and cold breakfast- nicely presented.
Stayed in May 2024
Reviewed: May 19, 2024
Jermaine
United KingdomSheets, pillow case and duvet cover almost had stains
Service was excellent. Food was also good.
Stayed in April 2024
Reviewed: May 18, 2024
Marta
United KingdomNice location, perfect room and services. We had a really nice stay!
Stayed in May 2024
Reviewed: May 18, 2024
Sheila
United KingdomJudgemental tone at breakfast telling me off for not having shoes (I had left them in the car)
Good for families and value for money. Went the extra mile to give kids colouring pads and pens.
Stayed in May 2024
Reviewed: May 16, 2024
Stephen
United KingdomSteps down to the lift with heavy cases from reception
Good location, good size, quiet, breakfast and evening meals were good, helpful staff
Stayed in May 2024
Reviewed: May 14, 2024
Federica
United KingdomBreakfast and the bathroom
Comfy bed
Stayed in April 2024
Reviewed: May 13, 2024
Gerald
United KingdomThe hotel could have done with a cost of paint
Good
Stayed in May 2024
Reviewed: May 10, 2024
Sonali
United KingdomNeeds upgrade for corridors,windows and doors . Looks shabby rather than vintage
Staff , facilities and location , breakfast
Stayed in May 2024
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