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  5. Reviews of Ivy House Hotel

Reviews of Ivy House Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

18 Hugh St Pimlico, Westminster Borough, London, SW1V 1RP, United Kingdom

#915 of 1,005 hotels in London

Guests' Choice

Review Score

Based on 717 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.3

  • Location

    8.8

  • Facilities

    6.0

  • Staff

    7.3

  • Value for money

    6.7

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: December 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 2 nights

    The rooms were too small

    Stayed in December 2023

  • Reviewed: December 10, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bedroom was very small for two people, the bed is 120cm, toilet was so tiny with no space to move. Toilet chair was so dirty in the bottom I supose very old but still not pretty to see. Isolation in the room is very bad so prepare to hear guests how they brush teeth, fart,snork etc.

    Location was good, close to Victoria station, grocery shops, coffee shops, restaurants everything you need. Good for 1-2 nights.

    Stayed in December 2023

  • Reviewed: December 3, 2023

    5.0
    The location is very central. Otherwise, the rooms are quite small and the bathroom was tiny.
    • Leisure trip
    • Group
    • Family Room with Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was in the basement and the bathroom was tiny. Also, the property did not provide luggage storage so we had to pay extra for storing our luggage.

    The location was great, very central and easy to reach other locations.

    Stayed in December 2023

  • Reviewed: November 29, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was way to small, that shouldn't be rented for two people. Everything was old and not the cleanest.

    Good location, 3 minutes walk to victoria station.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    6.0
    Good positioning, the staff could vacuum before check in. Also two hangers would be great
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Space and cleanliness

    Position

    Stayed in November 2023

  • Reviewed: November 19, 2023

    5.0
    For one night only
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tiny tiny room Old room with mold in the bathroom The bathroom is super tiny so you can’t even sit normally at the toilet

    Close to the metro In the central part of London Easy check in and check out Helpful employees

    Stayed in November 2023

  • Reviewed: November 13, 2023

    6.0
    Only good due the location
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was not 100% clean, the staff was only available 1 time. There was no heater in my room. The bathrooms wasn't clean and the was no place to wash your hands. I considered the price high for what they offer to the client

    The location is fine cause is closed to the bus station and metro

    Stayed in November 2023

  • Reviewed: November 12, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Quadruple Room
    • Stayed 3 nights

    Small rooms and even smaller bathrooms

    Good enough for a night or two.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    5.0
    I wouldn’t do it again.
    • Leisure trip
    • Family with young children
    • Deluxe Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn’t sleep at all as the walls are paper thin. Can hear people talking/coughing/walking around in other rooms. You can hear the trains going past all night till 2 am. The bathroom had water dripping leaking from somewhere all night.

    It was located very close to the Victoria station.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    6.0
    A decent stay except for the basic things missing.
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 1 night

    No Coat hangers or hooks to hang clothes. The room was cold with no radiator (especially as its winter) and the floor was stained dirty. Also there was no wash basin to be seen.

    The location the staff were helpful.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    7.0
    For short stay i would definitelly go to stay again.
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 1 night

    The biggest issue was with shared toilet and shower. I need to admit it was clean and for one day it wasn't huge issue Also lack of a sink to wash hands after a long journey. needed to use shower to wash hands.

    Excellent location, a few minutes walk to station and underground. Not a long walk to tourist attractions. Room may look a bit small but for a short stay does that really matter? Bed was very comfortable.

    Stayed in October 2023

  • Reviewed: October 30, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet wasn’t clean and is wasn’t big enough

    Only the room

    Stayed in October 2023

  • Reviewed: October 27, 2023

    6.0
    Decent enough if all you want to do is crash.
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 1 night

    I didn't expect too much, and there's a surprising number of hotels in London throughout all price categories that have shared bathrooms. Still, I would've wished for more sinks. What use is a toilet if you have to go to the other one to wash your hands…

    A conveniently located small hotel (right near Victoria Station), just right to hunker down after arriving in London, especially if you're just staying one night anyway and don't have a need for anything special. My room was tiny (about 4' x 7'), but the bed was warm and comfy enough.

    Stayed in October 2023

  • Reviewed: October 27, 2023

    5.0
    Disappointing stay ,really unhygienic not to have washbasins in toilets and bathrooms.
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 1 night

    No wash basin in bedroom. No wash basin in toilets or bathrooms on 1st and 2nd floor. No TV. No baggage storage.

    Generally clean .and pleasant decor.

    Stayed in October 2023

  • Reviewed: October 26, 2023

    5.0
    Good location - small rooms - dirty walls / floor
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    No Tv, reception staff very hard to get hold of -(despite the invite to ring the bell), room wasn't very clean and bathroom floods whole floor very quickly. Other rooms very easily overheard.

    Location is excellent

    Stayed in October 2023

  • Reviewed: October 22, 2023

    6.0
    Good location, but noisy.
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night

    The room was noisy because of the trains, which sounded as if they were running in the hall! The window was not tight and the bathroom fan vents to the outside. I'm sure it would have been better if that was fixed. The trains do stop from midnight to 5 a.m so I was able to sleep then. I stayed at this hotel earlier in the week, in a different room, #9. The tea things were on a shelf on the wall, which I bumped into in the night and got a nasty bruise. Although the room was small, about what I expected for a single, there was room to add a table and chair and a reading lamp, which would have improved things greatly. I found the price for a Sunday night was more expensive, 50 pounds more than for my Friday night stay which surprised me. And there was no one at the desk when I arrived at 7:30; if it hadn't been for other guests coming in at the same time, I would have been locked out!

    Location, close to Victoria Coach Station was excellent.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    5.0
    Disappointed
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    For what I paid, not valid for money. No TV, broken internet, absolute tiny room and tinier bathroom. Backs into train tracks.

    Near train station

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    No lift

    Very close to main coach / train station in london

    Stayed in October 2023

  • Reviewed: October 14, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Ensuite grubby, incredibly small room, stains on carpet, no TV

    Bed was comfy. Near the coach station.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    7.0
    Great location...
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The ensuite bathroom was tiny, we didn't use the shower as it was so small. There was a lot of noise from the train lines and the station (we were at the back of the building). The room also got very warm, there was a fan but it was squeaky. Staff weren't there when we arrived to check in and we had to wait outside for a while until they arrived. We also ran out of loo paper and there was nobody around to ask for more - staff were not there much at all. No TV in room. Not many sockets. Would also be better if there was a lamp rather than just the big light. Described as a deluxe room but pretty basic.

    Travelled with my daughter for theatre visits. Hotel was in great location. We weren't in the room much as we were out all the time. The room was clean and comfortable. Newly decorated.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No tv or breakfast option

    Location

    Stayed in October 2023

  • Reviewed: October 1, 2023

    6.0
    Clean and quiet. NO BAG DROP.
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night

    One of the main reasons I booked this property was because of a bag drop facility. Some comments mentioned this was not available so specifically asked before booking and was told this was possible. When I arrived early there was no staff at the hotel and when I finally got hold of one of the cleaners I was told there was no bag drop. Eventually I was allowed to leave it unsecured in front of reception, not ideal! I would not have booked this room if I knew there was no backdrop.

    Location was convenient and room surprisingly quiet despite being so close to the train station. The room was small but that was expected and fine if all you need is somewhere to sleep which was exactly what I needed.

    Stayed in September 2023

  • Reviewed: October 1, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom is very small

    Good location

    Stayed in September 2023

  • Reviewed: September 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room and bathroom were very small, room design not ideal for a couple sharing.

    Location and cleanliness

    Stayed in September 2023

  • Reviewed: September 21, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Standard Single Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    They canceled my first reservation at midnight the same day I was supposed to arrive. It was very stressful to have to find a good room for the same day!! For my second reservation 3 days later ( and a different kind of room) I wasn’t sure the history wouldn’t repeat itself. Another problem as big as the first one, there was no sink. There was no sink in my room, no sink in the toilets down the corridor. The only sink to be found was going down a flight of steps, crossing reception and down another flight of steps.

    Good bed, friendly staff and very clean.

    Stayed in September 2023

Showing 76 - 100

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