10 Chapel St, Liverpool, L3 9AG, United Kingdom
#28 of 105 hotels in Liverpool
Guests' ChoiceBased on 4197 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.7
Staff
9.1
Value for money
8.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 18, 2024
Annemarie
United KingdomGreat location Lovely rooms Great breakfast
Stayed in April 2024
Reviewed: May 17, 2024
Paula
Ireland..
Stayed in April 2024
Reviewed: May 17, 2024
Elisabeth
BelgiumRoom was on the side of the street, the windows insulated very well against street noise, but they don't open (personal preference of course).
The location of the hotel is perfect. Easy for taxis to stop and from the hotel the whole waterfront area is within walking distance (we were in Liverpool for a concert in the M&S Bank Arena). Shower was very good. Breakfast was excellent. Nice bar and terraces.
Stayed in May 2024
Reviewed: May 14, 2024
Rachel
United KingdomPillows were hard and there was only one large towel in room
Very clean room and welcoming staff.
Stayed in May 2024
Reviewed: May 13, 2024
Lucy
United Kingdomthe service at breakfast, staff weren’t very helpful
very clean great location
Stayed in May 2024
Reviewed: May 13, 2024
Alison
United KingdomBreakfast was OK but sausage a little overcooked for my liking. Portion size OK for me but not for the bigger appetites with me.
Rooms clean, comfortable and quiet. Nice to have a couple of drinks and waters supplied for the room to. The location was great. The staff very friendly both in the lobby and the waiting staff were very friendly.
Stayed in May 2024
Reviewed: May 11, 2024
Zoe
United KingdomDidn’t email my invoice and have chased it multiple times and nothing
Great locations and staff.
Stayed in April 2024
Reviewed: May 10, 2024
Paul
United KingdomGood location
Stayed in May 2024
Reviewed: May 7, 2024
Fiona
IrelandDouble bed was smaller than usual. (We have stayed in the hotel a few times over the years).
Room was clean and very nice. Staff were very friendly and helpful. The food at breakfast was lovely. Location of hotel is excellent. Air con was great in the room.
Stayed in May 2024
Reviewed: May 6, 2024
Luz
United States of AmericaSomewhat expensive
It was comfortable.
Stayed in May 2024
Reviewed: May 6, 2024
Jeanette
United KingdomNothing that we noticed.
Breakfast was nice but we also liked the bar seating area for tea, coffee etc.
Stayed in April 2024
Reviewed: May 5, 2024
Michael
United KingdomNothing
Central
Stayed in April 2024
Reviewed: April 30, 2024
David
IrelandWIFI would not connect to my sons nintendo switch that was the only small negative for him
Breakfast was very good plenty of options and a simple enough menu, location is very good near the docks and to Liverpool one. Staff were very helpful and friendly during our stay.
Stayed in April 2024
Reviewed: April 29, 2024
Judith
United KingdomCouldn’t open the window for fresh air.
Very friendly and helpful staff. Great shower, clean and comfortable bed.
Stayed in April 2024
Reviewed: April 29, 2024
Peter
United KingdomTerrific location
Staff were outstanding. Very welcoming and chatty. Respectful at all times
Stayed in April 2024
Reviewed: April 29, 2024
Elisa
United KingdomAll was good
Good location-spacious and comfortable room, friendly staff
Stayed in April 2024
Reviewed: April 26, 2024
Paula
United KingdomExcellent breakfast
Stayed in March 2024
Reviewed: April 24, 2024
Barry
United KingdomReceptionist made out we we getting a room up-grade but that was clearly not the case when we got to our room which was basic and over-looking an inner court yard
Good location, bright and modern hotel with good facilities
Stayed in April 2024
Reviewed: April 24, 2024
Simon
United KingdomBreakfast sausage, in my opinion, was of poor quality. The mattress was uncomfortable, lumpy, and felt like sleeping on a water bed. It affected our quality of sleep and needs to be replaced, and the old one chucked in the skip. FYI, room 203.
Great location, friendly service.ideal , and a nice place to stay
Stayed in April 2024
Reviewed: April 22, 2024
Chris
United KingdomNothing
Comfy and large room, well stocked free minibar, great TV system, large bathroom. Great customer service.
Stayed in April 2024
Reviewed: April 22, 2024
Angela
United KingdomNo USB points to charge a mobile phone. I’d brought my charging cable but not the plug as I’ve stayed in Indigo Hotels before and expected a USB point. New iPhones aren’t supplied with the plugs any more.
Loved the location , very comfortable beds, lovely shower room, delicious breakfast.
Stayed in March 2024
Reviewed: April 20, 2024
Andrew
United KingdomRoom,Staff
Stayed in March 2024
Reviewed: April 19, 2024
Linda
United KingdomRoom could have been a bit bigger. Put a working extractor in bathroom when shower on.
Breakfast good continental options.
Stayed in April 2024
Reviewed: April 18, 2024
Margaret
United KingdomMaybe some bar snacks would have been nice. We were told it was too busy to serve anything.
Breakfast OK. Location was good.
Stayed in April 2024
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