Area where we had breakfast was to warm windows wouldn’t open

Lovely atmosphere good location and nice and clean

Stayed in May 2024

The food at the bar was quite expensive including the restaurant menu.

The hotel was lovely when walking in. The staff were friendly upon arrival. Check in wasn’t until 3 but our room was ready when we arrived at 1:30 and we were able to go straight in.

Stayed in May 2024

We were given a very small room with a dingy bathroom with no window but eventually after complaining we were given a decent room. This hotel could be amazing, needs refurbishing.

We like where the hotel is situated, the tram across the road and breakfast is good.

Stayed in April 2024

First room was too small and claustrophobic. Had to pay to upgrade. No cups, tea , coffee etc in the room. Had to go to the reception. Netflix on to in first room, not in upgraded room. Constant problems with keycard.

Sea view

Stayed in April 2024

Limited view from room

Lovely traditional hotel Public rooms lovely Our bedroom was a bit dated and the view from the window was of rooftops BUT it was clean , warm and comfortable Breakfast was very nice. Good choice nice restaurant good service Reception staff very helpful

Stayed in May 2024

Location ample parking. Excellent dinners and breakfasts.

Stayed in April 2024

Shower not good, room pokey with no view. Curtains and windows grubby. Wasn’t clear in info that parking was charged and not cheap

Good position lots of room and excellent breakfast

Stayed in May 2024

Only 1 small thing to mention is that some areas of the hotel need a little refresh but overall a stunning hotel

The decor was beautiful. Very calm and relaxing feel to it. Staff excellent, very helpful and friendly. Food was amazing. I myself am Vegan and there was a great choice in the restaurant. I had a 3 course meal and it was fabulous. Excellent Buffet breakfast too. Room very clean and bed so comfy.

Stayed in May 2024

Nothing

It’s beautiful, elegant, old fashioned style

Stayed in April 2024

The parking fee was a surprise & too expensive.

Friendly staff. Great breakfast. Good value.

Stayed in May 2024

Nothing.

Location and value for money.

Stayed in May 2024

The price for parking were not mentioned when booking. 9 pound was a bit much. Couldnt open the window so had to force it open and put a cup under it to stop it closing. Vent was full of dust in bathroom. Apart from that room was brilliant for the price

Excellent value for money. Bar was nice and prices were okay. Staff very fiendly

Stayed in May 2024

The view from the room window was not the best, as it was located more to the side and rear of the hotel and not the nice sea front. Very disappointing to pay for parking whilst being a blue badge holder, this is the first time we have experienced this at a hotel.

A nice stay, breakfast was not included, but we used the No 10 bar and room service which were very good. The bar staff were very friendly. The room was good and clean.

Stayed in April 2024

No disabled facilities in my room, 4th floor meant taking two lifts, not ideal for myself, severely disabled, mobility wise, which they were well aware of

The meals were very good, good choicr etc

Stayed in April 2024

The bathroom definitely needs updating.

Communal areas were lovely, bar, restaurant, etc.

Stayed in April 2024

Nothing

This hotel is a fascinating piece of history. I stayed in one of the older double bedrooms. It was dated but clean and comfortable. The shower was excellent and the toiletries excellent quality. All the staff were wonderful and it was great value.

Stayed in May 2024

What the place needs is clean windows! Really let the place down. Seriously. Bedroom seemed dated.

Loved the grandeur of the place. Beautiful old building

Stayed in May 2024

Rooms are a bit tired

Would have liked a room at the front for a change we have been 3 times already

Stayed in May 2024

The pillows and bed. Didn't sleep at all. The bed was very hard and the pillows were like paper. There were no spare ones in the wardrobe as described and when I calmed down stairs twice just before midnight no answer hence no sleep. Please get new pillow they are really needed

The hotel is beautiful. The staff were very helpful and it had a lovely bar with entertainment. Breakfast was also very good with a good choice

Stayed in May 2024

Reception and breakfast staff although helped when we asked all looked unhappy 🙁

Great old hotel best sleep ever comfy beds

Stayed in May 2024

Rooms very dated, dirty windows which we actually couldn't physically see out of🙃 awful beds. Terrible banging from pipes in bathroom. Considering how much I paid for 2 nights I would not return unless there is a big refurbishment on the rooms !!!

Friendly staff, nice food ,good entertainment.

Stayed in April 2024

Breakfast excellent

Stayed in April 2024

The view from the bedroom window was awful, looked out onto the bin area and other windows facing you

Clean, staff polite, great location, great price

Stayed in April 2024

Rooms are very tired looking. Carpet stained, double room a bit dark and small, dodgy wooden blind fit for the bin on bathroom window. Shower was dated. On the plus side room was cleaned daily and plenty of towels, bed comfortable. Expensive for the standard of room.

Breakfast was good, staff attentitive in the dining room and hotel was clean. Entertainment on in bar. Have stayed several times now due to the location.

Stayed in April 2024