16 Gervis Road, East Cliff, Bournemouth, BH1 3EQ, United Kingdom
#38 of 70 hotels in Bournemouth
Guests' ChoiceBased on 563 hotel reviews
7.5Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
7.7
Staff
8.9
Value for money
7.3
Free WiFi
6.9
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End of dialog contentReviewed: 24 June 2024
Hewlett
United KingdomThe breakfast was slow to be restocked as only 1 staff member doing everything. This meant people were waiting for the hot food, more pastries etc. It was an ok selection but I've experienced better in a similar standard of accommodation.
The pool facility was very good and warm. The bar area was nice but it wasn't obvious where you could eat etc. Good for kids.
Stayed in June 2024
Reviewed: 23 June 2024
Abdulla
United Arab EmiratesI would like they have souna and steam in the future
Design looks beautiful , clean , everything perfect
Stayed in June 2024
Reviewed: 21 June 2024
Gianina
United KingdomI didn't like the breakfast, it was very poor. The slices of cheese and ham were dry/not fresh, and the fruits were very old. The oranges were there for more than 2 weeks. They were very dry that nobody could it them unfortunately. I took a picture and uploaded it here.
We were with our 9th month daughter and they gave us a very big room with 3 beds. It was nice and clean. Perfect for a baby.
Stayed in June 2024
Reviewed: 20 June 2024
Allen
United KingdomThe room was really dusty. When house keeping came to clean our room they used one cloth to clean everything, "mopped" the floor with a microfiber cloth and washed our mugs and spoons in the bathroom sink with her hands.
The reception staff were friendly and polite. The hotel is quite and well decorated. Also good value for money.
Stayed in June 2024
Reviewed: 17 June 2024
Carly
United KingdomNothing!
Staff lovely and really helpful, nothing seems too much at all. Room although quite small couldn’t fault clean and compact with a massive tv. Air con a bonus as room got quite warm. Didn’t eat or drink but the facilities looked good and well presented. Would definitely stay here again!
Stayed in June 2024
Reviewed: 14 June 2024
Shaw
United KingdomEvening meal choice poor
Accommodation was more than expected
Stayed in June 2024
Reviewed: 8 June 2024
Joshua
United KingdomThe breakfast elements seemed low quality and the meats left a lot to be desired
The room was nice and comfortable The upgrade to a chalet with kitchenette was excellent Staff were very pleasant and helpful
Stayed in June 2024
Reviewed: 2 June 2024
Jordanna
United KingdomKerb appeal a bit lacking but inside was all lovely!
The staff were lovely; the pool was really warm and had long opening hours - staff provided pool towels too which was nice. Brekkie was good with a decent enough selection. Room was comfy - pillows and bed lovely.
Stayed in May 2024
Reviewed: 30 May 2024
Shamilla
United Kingdomn/a
I wasn't told about the wifi and that we could use it. The family room was very comfortable. The kids loved the heated pool and car parking was very good too. The breakfast was ok, more fruit should be offered.
Stayed in May 2024
Reviewed: 30 April 2024
Jonathan
United KingdomAfter booking we were informed that the hotel was not serving dinners in the restaurant, which was being refurbished for the summer season. So we went into town to find a restaurant. The breakfast choices were rather limited, and the coffee far too weak.
We had a chalet room, which was very spacious and the beds were very comfortable. We were pleasantly surprised to find a kitchen in the room, which we might use on a future visit. It was good to have access to a swimming pool, although the water was much hotter than we liked.
Stayed in April 2024
Reviewed: 29 April 2024
Shona
United KingdomIt was assumed that we would want a chalet however the reason for the hotel stay was because my daughter has never stayed in a hotel before and wanted that experience. We were not offered an alternative room although the chalet was nice.
The decor was very nice
Stayed in April 2024
Reviewed: 26 April 2024
Evelyn
United KingdomThought the garden and exterior of building could with some TLC
Breakfast was good decent choices . Location was good in that it was close to the beach and town.
Stayed in April 2024
Reviewed: 17 April 2024
Lucy
United KingdomGood location and not too busy
Stayed in April 2024
Reviewed: 2 April 2024
Rakhee
United KingdomEvery thing was great, just would have liked parking to be included in the cost.
We had the room outside and it was really nice as the parking was directly outside and the swimming pool was oppsite. It was nice to have that private space rather than going through the main hotel.
Stayed in March 2024
Reviewed: 1 April 2024
Sam
United KingdomThe outside of the hotel lets it a bit down. It most definitely not match up with the interior
Swimming pool was amazing and the room was very modern, clean and spacious. All staff members were very friendly and helpful. Check in and check out times were reasonable. Hotel location was great
Stayed in April 2024
Reviewed: 18 March 2024
Abhishek
United KingdomSofa bed was uncomfortable. Toilet wasn't clean
Very friendly staff. Lovely pool Convenient location Nice cooked breakfast
Stayed in February 2024
Reviewed: 10 March 2024
Joe
United KingdomThe Pool was closed on the second day of our stay. The car parking fee was an unexpected additional cost. The room hadn't been hoovered properly as several nail clippings found near the bed.
It was quiet and a nice space for us to relax, away from the main road, nice chalet. Close to town and beach.
Stayed in March 2024
Reviewed: 10 January 2024
Olatunde
United KingdomThe floor of the room was creaking. The pressure of the water from the shower was so poor
The staff were courteous and always ready to help
Stayed in December 2023
Reviewed: 8 January 2024
Shakira
United KingdomThe hotel looks extremely tired and in urgent need of TLC on the outside- they may well be getting around to refurbishing to match the inside however it doesn't look great. Pool area was also a little tired. Hotel is a little walk into the centre (which we were aware of) but might not be ideal for everyone. Parking is extremely expensive given it was an entirely empty carpark! Unfortunately our first room (408) had a very loud humming/ vibration sound which we later worked out was a some form of generator (?) above our room and made it unbearable to even sit in there- however the lady acted swiftly and moved our rooms without any fuss.
Staff were friendly and helpful. Our room was a chalet style one out the back but room was lovely and spacious with a kitchenette. Huge, comfy bed. Room was clean and I'm guessing had been recently refurbished. Warm pool was a nice touch given the poor weather. Breakfast was 'help yourself' continental then a cooked to order full English should you want one. Overall, would stay again for the price we paid!
Stayed in January 2024
Reviewed: 5 January 2024
Lily
United KingdomThere weren’t enough hooks in the bathroom for towels.
The receptionist was so friendly and welcoming! She even gave us recommendations for breakfast places! The rooms were better than expected and big. They were clean aswell and even had a small kitchen area.
Stayed in January 2024
Reviewed: 27 December 2023
Spuma
RomaniaBreakfast
Stayed in December 2023
Reviewed: 26 December 2023
Charley
United KingdomThat on top of paying for your hotel, you have to pay £10 per night parking, this should be included in your stay. Also an additional £50 they hold when you sign in. I’ve been waiting for nearly a month for them to release the funds.
Everything you needed and good value for money
Stayed in December 2023
Reviewed: 3 October 2023
Lisa
United KingdomNi food available
It was friendly clean and good value
Stayed in October 2023
Reviewed: 16 September 2023
Louise
United KingdomA pity that there was no restaurant available.
Room was spotless. Staff were exceptional-could not have been more helpful. Absolute credit to the profession.
Stayed in August 2023
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