Unit 4 The Pompey Centre Fratton Way, Portsmouth, PO4 8SL, United Kingdom
#26 of 27 hotels in Portsmouth
Guests' ChoiceBased on 5177 hotel reviews
6.8Cleanliness
7.7
Comfort
7.5
Location
7.9
Facilities
6.8
Staff
8.2
Value for money
7.3
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 September 2024
Isabelle
United KingdomThe staff and room
Stayed in September 2024
Reviewed: 24 September 2024
Linda
United KingdomNo kettle in room.
Location and price. Great value for money!
Stayed in September 2024
Reviewed: 24 September 2024
Pickering
United KingdomRoom was quite small & no air con
Location was good for all of the amenities
Stayed in August 2024
Reviewed: 24 September 2024
Theresa
United Kingdomclean, tidy, hot water
Stayed in September 2024
Reviewed: 23 September 2024
Len
United Kingdomsize of room
staff were excellent very helpful
Stayed in September 2024
Reviewed: 22 September 2024
Ioan
United KingdomParking the car away from the hotel was a worry as i didn't feel it was protected. When i woke up i went to check on it location.
The staff were really friendly and helpful, i had an issue with my key and they sorted it out straight away, definitely recommend to friends and family about staying.
Stayed in September 2024
Reviewed: 22 September 2024
Sarah
United KingdomNo kettle and coffee machine was not working
Good location, nice staff
Stayed in August 2024
Reviewed: 21 September 2024
Elle
United KingdomGood Location comfortable beds
Stayed in September 2024
Reviewed: 20 September 2024
Toni
United KingdomThe breakfast was mediocre, and didn’t like where you ate breakfast as it was basically in reception
I liked the rooms, they were clean and comfortable. I liked the bunk bed style with double at the bottom and single at the top. It was in a good location and good for the price.
Stayed in July 2024
Reviewed: 20 September 2024
Dfrichardson
United Kingdomroom was pretty warm, the aircon didn't seem to cool it down much (not sure if working properly) but other than that was all ok
When you get the right price, this hotel is ideal for football. As i got a decent price it was spot on
Stayed in September 2024
Reviewed: 18 September 2024
Rajagopal
United KingdomThe room was not cleaned overnight. The room could have had a kettle or refreshments
It was overall a good stay
Stayed in September 2024
Reviewed: 18 September 2024
Broom
United KingdomI was given a kettle, but not offered tea or coffee sachets, milk or sugar
The room was basic as expected
Stayed in September 2024
Reviewed: 17 September 2024
Steve
United KingdomWe asked for an accessible room if possible,but we’re given a 3rd floor room with no walk in shower which proved a slight issue for my wife who gphas only joust recently had a knee replacement
We didn’t take the breakfast option. The location is in our view perfect local shopping and fast food restaurants across the road and a good bus service to shops and sea front on main road
Stayed in September 2024
Reviewed: 17 September 2024
Melvin
United KingdomLimited parking space
Price/ quality match
Stayed in September 2024
Reviewed: 16 September 2024
Bullard
United KingdomThe smell at the early hours of blocked drains on the 4th floor was horrible
Room staff were excellent The reception staff on leaving were excellent
Stayed in September 2024
Reviewed: 16 September 2024
Jackie
United KingdomHad to use overflow car park
Stayed in September 2024
Reviewed: 15 September 2024
Mai-ana
United KingdomWe had to wait a long time for someone to come to desk to check us in
Handy location for getting to ferry in morning
Stayed in August 2024
Reviewed: 15 September 2024
Susan
United KingdomNear to our destination
Stayed in September 2024
Reviewed: 14 September 2024
Joan
SpainConvenient
Stayed in September 2024
Reviewed: 12 September 2024
Stephen
United KingdomBunk beds no kettle
Clean , good shower good coffee for free downstairs
Stayed in September 2024
Reviewed: 12 September 2024
Stephen
United KingdomInadequate car park spaces
Helpful staff struggling with an unreliable computer system.
Stayed in September 2024
Reviewed: 11 September 2024
Rita
United KingdomMore parking needs as you have to park at B&Q if hotel parking is full. It’s ok if you don’t have a lot to carry.
The location is really great as it is close to many shops
Stayed in September 2024
Reviewed: 11 September 2024
Seonaid
AustraliaVery limited parking apart from in rhe nearby shopping centre.
Functional at a reasonable price.
Stayed in August 2024
Reviewed: 10 September 2024
Ginette
United KingdomRoom/key cards went wrong every day, sometimes more than once. so they had to be reprogrammed constantly. Air conditioning was turned off centrally. so the small room with restricted window opening was oppressive and stuffy.
Chap on reception was excellent, lent us a fan and kettle. Breakfast fine, cleanliness good.
Stayed in September 2024
Limerick, Ireland
Simonswald, Germany
Sirmione, Italy
Santana, Portugal
Saint-Jean-du-Gard, France
Estes Park, USA
Chengdu, China
Peebles, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content