700 Bath Road Hertz House Cranford, Hounslow, TW5 9SX, United Kingdom
#5 of 11 hotels in Hounslow
Guests' ChoiceBased on 7743 hotel reviews
7.0Cleanliness
7.7
Comfort
7.7
Location
7.8
Facilities
7.2
Staff
7.9
Value for money
7.5
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Egan
IrelandOf 2 lifts only one was operational. Limited selection of evening meals.
Friendly and courteous staff. Proximity to airport.
Stayed in May 2024
Reviewed: 27 May 2024
Evika
United KingdomRoom was smelling for smoke Was asking for open window but did not get Went to shop to by air spray am candle to reduce the smell
Place is nice
Stayed in May 2024
Reviewed: 27 May 2024
Glen
United KingdomOne lift for the entire building meant that sometimes I just took the stairs. You couldn't get more basic, but the price isn't great for what you receive.
The staff are nice and it's near the facilities and eating options nearby
Stayed in May 2024
Reviewed: 27 May 2024
Huiying
United KingdomOne of the elevators was broken and the other one felt like it was on its way. The elevators were small so it can get filled up very quickly if there were anyone with a suitcase, so there was always a really long wait to use it. Whilst the room was clean, it did smell slightly funny as it was not possible to open the window.
The hotel was well located and the staff were helpful, especially as we were able to leave our luggage after checkout. The room itself was clean and tidy. We have stayed in a similarly priced airbnb around Heathrow before and this was miles better.
Stayed in May 2024
Reviewed: 26 May 2024
Eilidhxo
United KingdomHotel is quite a bit away from Heathrow, and despite being on the main road, the bus stops are a small walk from the hotel. The area didn't feel safe to walk at night (just the short walk from the bus was uneasy). If you're looking for a cheap hotel near Heathrow, check out the other Ibis.
Hotel was fine, only booked for 1 night before a flight, but wouldn't stay any longer. Room was clean and staff were friendly. Vending machines downstairs and the restaurant were a bonus for grabbing food to go before travelling
Stayed in May 2024
Reviewed: 26 May 2024
Julie
AustraliaWaiting for the lift one wasn’t working
Easy location for airport
Stayed in May 2024
Reviewed: 25 May 2024
Joanne
United KingdomRoom was a little cold on arrival
Great location, met needs for a pre flight stay
Stayed in May 2024
Reviewed: 24 May 2024
Saman
United KingdomIt was nice and clean and airy. Access wise good.
Stayed in May 2024
Reviewed: 24 May 2024
Moriarty
United KingdomPeople hanging around outside. Foreign males on phones in groups by doors. Very intimidating!!
Stayed in May 2024
Reviewed: 22 May 2024
John
United KingdomNot luxurious, but fair priced and convenient. Good no-frills place to stay in a good location.
Very good location close to Heathrow. Parking available under hotel.
Stayed in April 2024
Reviewed: 22 May 2024
Donna
Canada1Elevator was not working so long wait for other Elevator.
Very comfortable beds. Clean. Cheerful staff. Nice bright restaurant. Hoppabus location.
Stayed in May 2024
Reviewed: 22 May 2024
Rob
AustraliaTwo lifts, one has not been working for a month (at least), and it is a very busy hotel.
Comfortable airport hotel, well priced. We have stayed there a couple of times. Airport shuttle (all terminals) services the motel on a regular basis.
Stayed in May 2024
Reviewed: 20 May 2024
Vanessa
AustraliaOne lift was out of order so had to use stairs in and out of building or else waiting for lift could take a considerable amount of time. So with 3 kids in tow and 5 carry ons plus 3 23kg checked in suitcases, it wasnt pleasant. When checking in, was given the key to a "spare" room that had hand bags and suitcase in it. So had to go get a different room.
Location was good
Stayed in May 2024
Reviewed: 20 May 2024
James
United Kingdomone lift was broken meaning very long waits
clean cheap room. friendly staff
Stayed in May 2024
Reviewed: 19 May 2024
Kavitha
United Arab EmiratesInteriors
Stayed in May 2024
Reviewed: 19 May 2024
Mani
United KingdomDirty mattress!
Location and transportation facilities
Stayed in March 2024
Reviewed: 17 May 2024
Helen
AustraliaThe pizza was really good. The staff were exceptionally helpful & the café was really nice to sit in in the evening, very clean.
Stayed in May 2024
Reviewed: 17 May 2024
Rutendo
QatarIt was basic, as to be expected.
Great breakfast! I'd go back just to have another.
Stayed in April 2024
Reviewed: 17 May 2024
Zenon
United KingdomCould have been a little cleaner generally Decor getting a little tired
Great breakfast and restaurant staff
Stayed in May 2024
Reviewed: 17 May 2024
Menier
United KingdomParking is available for an extra charge; at that price, it should be included in the room price. I left/forgot a charger in the room; I was not called to get it back.
Stayed in April 2024
Reviewed: 16 May 2024
Harry
United KingdomTook 20 minutes to order a drink at the bar because the bar man decided to go missing. 1 of 2 Elevators was broken. So everyone in the hotel was using 1 elevator and it took forever to get to the 5th floor with our luggage.
Good sized, clean rooms. Good room facilities.
Stayed in May 2024
Reviewed: 16 May 2024
Joan
United StatesNothing
Breakfast was good. All else satisfactory
Stayed in May 2024
Reviewed: 14 May 2024
Fatemeh
United KingdomCouldn’t open the window is lock
Clean and comfy
Stayed in May 2024
Reviewed: 14 May 2024
Steven
United KingdomOnly one lift working
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content