Explore Lane, Harbourside, Bristol, BS1 5TY, United Kingdom
#29 of 52 hotels in Bristol
Guests' ChoiceBased on 5359 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.3
Facilities
7.9
Staff
8.6
Value for money
7.8
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Jonagold66
United KingdomNothing
Easy to get too and close to attractions. Room sufficient for our stay.
Stayed in April 2024
Reviewed: 29 April 2024
Hany
United Kingdom.
.
Stayed in April 2024
Reviewed: 29 April 2024
Darya
United KingdomSingle bed was rather narrow
Lovely informal checking in desk. Friendly, approachable and helpful staff
Stayed in April 2024
Reviewed: 29 April 2024
Kevin
United KingdomNothing
Staff were very helpful. We had an early check out and they provided a packed breakfast/lunch for my wife and I. All in all, the hotel was excellent.
Stayed in April 2024
Reviewed: 29 April 2024
Farrell
IrelandNo safe or phone in room
Location was excellent , comfortable bedding, staff friendly
Stayed in April 2024
Reviewed: 28 April 2024
Karen
United KingdomSmell coming from bathroom, not there all the time
Good breakfast and location was close to our event
Stayed in April 2024
Reviewed: 28 April 2024
Linda
United KingdomWould like a refridgerator in the room, but the hotel offers tea and coffee facilities and so is excellent value for money.
Super location near Harbourside. Within easy reach of all Bristol tourist attractions . Very clean amd comfortable. Easy check in. Good staff. Excellent value for money.
Stayed in April 2024
Reviewed: 27 April 2024
Mary
United KingdomA bit mouldy around the window, only 3 pillows in total, an extra would have been good
Great location with plenty around it, comfortable room with a good shower, lots of alternatives for breakfast nearby, independent coffee shops etc
Stayed in April 2024
Reviewed: 27 April 2024
Eddie
United KingdomNorhing
Location super All you need close by for a short break
Stayed in March 2024
Reviewed: 27 April 2024
Leandro
United KingdomI think it could have a larger variety of vegetarian and vegan options in the breakfast menu.
Location, quality of food and the staff
Stayed in March 2024
Reviewed: 27 April 2024
Michele
United Kingdom-
Great position, modern furnishing, rooms decently sized, comfy bed, great breakfast
Stayed in April 2024
Reviewed: 26 April 2024
Adham
IrelandNon
Quite Close to center
Stayed in April 2024
Reviewed: 25 April 2024
Jane
United KingdomNo view but was fine as wasn't in hotel during the day
Location was great harbourside was really nice
Stayed in April 2024
Reviewed: 25 April 2024
Diane
United KingdomLocation
Stayed in April 2024
Reviewed: 22 April 2024
Charlene
United KingdomPillows very uncomfortable. Scrambled egg wasn't very nice. Sausages very dry.
Staff very helpful, room clean and warm.
Stayed in April 2024
Reviewed: 22 April 2024
Ann
United KingdomBathroom had a step so tripped up a few times
Close to bars and quay, carpark only feet away. Very safe and secure hotel
Stayed in April 2024
Reviewed: 21 April 2024
Clare
United KingdomNothing.
No location was great onto Harbourside and local facilities!
Stayed in April 2024
Reviewed: 21 April 2024
Kirsty
United KingdomThe bed was very hard and the room was a little bit too warm
Great location and easy to find
Stayed in April 2024
Reviewed: 19 April 2024
Richard
United KingdomBit cold in rooms
Central location
Stayed in April 2024
Reviewed: 19 April 2024
Anne
United KingdomRoom was very clean, comfortable bed and best of all very quiet.
Stayed in March 2024
Reviewed: 18 April 2024
Joby
United KingdomGreat location
Stayed in April 2024
Reviewed: 17 April 2024
Briony1990
United KingdomBathroom could have been cleaner
Brilliant location! Helpful friendly staff. Breakfast nice. Very reasonably priced.
Stayed in April 2024
Reviewed: 17 April 2024
Tanya
United KingdomBathroom door would not close flush
located very near the Cathedral, Aquarium and Centre landing for ferry to SS Great Britain
Stayed in April 2024
Reviewed: 16 April 2024
Malaika
United KingdomWould have liked more teabags in the room
Clear gluten free guidance
Stayed in March 2024
Arvika, Sweden
Lewisville, USA
Aguieira, Portugal
Buena Vista, Panama
Villa La Angostura, Argentina
Postojna, Slovenia
Moscow, USA
Ban Lam Rua Taek, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content