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  5. Reviews of ibis Birmingham Centre New Street Station Hotel

Reviews of ibis Birmingham Centre New Street Station Hotel 3 stars

Ladywell Walk, Birmingham, B5 4ST, United Kingdom

#50 of 73 hotels in Birmingham

Guests' Choice

Review score

Based on 6099 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.7

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 2 May 2024

    8.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Family Room with One Double Bed and One Single Bed
    • Stayed 1 night

    Other guests noisy in the corridors. Banging doors etc

    We’ve never been to Birmingham so chose the location as it was close to the O2 Academy. We enjoyed exploring the area finding the hotel a short walk from the station and the O2. The staff were very friendly, especially the breakfast team. Plenty of good quality food. Our room was very comfortable with crisp fresh linen on the bed, comfortable pillows and good quality towels. Other guests a little noisy in the corridors but slept well once the hotel settled. Would definitely use this hotel again. Would definitely recommend to friends and family

    Stayed in May 2024

  • Reviewed: 2 May 2024

    6.0
    Overall Average.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Found the reception staff very dismissive, almost as though it was the end of a long shift and they couldn't be bothered. We were given our room key, Sent off, nothing was explained about the lift, needing a key to access it, breakfast. We went out for the evening for a concert and upon trying to get back into the hotel the doors were locked and a security guy did come and let us in but again very abrupt: Name, Room Number. That was it. It made us both feel uncomfortable and unwelcome. Based on this experience alone I would not be booking with an Ibis again.

    The room was as expected. Breakfast served was nice but not alot for people that don't eat meat. Food and Beverage team very welcoming. Even after their busiest time. Credit to them.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    7.0
    Stay over to see Al Murray
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beds could be more comfortable

    Breakfast, location

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Good value of money! Good location….
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Of course room is a bit small but what we need for a short stay is there!!

    Simple but convinient to shops and China town! Staff a friendly and helpful

    Stayed in April 2024

  • Reviewed: 30 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t fulfil our needs - we asked for 2 single beds but we got double

    Close to city centre

    Stayed in April 2024

  • Reviewed: 29 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Noise (outside hotel)

    Room, location

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    LOCATION is excellent , good facilities . Very clean and staff polite

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    Not satisfied
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms were VERY small. i am only tiny and could just about fit in the bathroom. door keys would not work. Had to go up and down to reception 3 and 4 times before we could get a key to work! checked out a day early

    Stayed in April 2024

  • Reviewed: 27 April 2024

    6.0
    Good location but the hotel rooms feel dated and were a bit too small to feel comfortable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    It felt dated and it looked on the cusp of being notable signs of wear and tear

    Good location regarding feeling safe

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    This was a one night stay in Birmingham. Hotel was clean, staff were excellent.
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location very good, for theatres, restaurants, New street railway station and central shops

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room was a little cramped.

    Unobtrusive staff, though helpful when needed.

    Stayed in January 2024

  • Reviewed: 26 April 2024

    8.0
    Value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Downstairs seating is a bit like a youth hostel Pillows hard

    Room comfortable with basic facilities Good location Asked for room on quiet side of hotel, and it was Friendly helpful staff

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed nor very comfortable, thin mattress.

    6-7 min walk from station. Very near Bull Ring and indoor market, rag market and in Chinese quarter. Good value for city centre. Quiet on weekdays.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Good location
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a bit dated.

    Great location for 02 venues. Room is big enough and breakfast was good. Parking is a bonus.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel feels tired Reception staff not friendly upon checking in Breakfast not topped up, had mine by 8:30am and no bread was left other than white sliced bread and no yoghurts left

    Within walking distance to Birmingham New Street Comfy bed Shower with good water pressure Good toiletries

    Stayed in April 2024

  • Reviewed: 24 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the bed was uncomfortable

    the breakfast

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Good budget hotel
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant had some issues with the oven so what I ordered was cancelled, however the staff dealt with this well and offered me a refund with a free meal and drinks voucher. The hotel is a little dated but it is a budget hotel in the city centre so this is to be expected. It’s clean and comfortable though.

    Right in China Town and a 10 min walk to New Street Station. Location was great as there were many shops and restaurants around. Breakfast was reasonably good. Staff were friendly and helpful. I would stay again as it’s good VFM

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The club's surrounding the hotel were very loud so not much sleep happened.

    Location and proximity to city centre was great

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Great location, good breakfast, friendly staff
    • Leisure trip
    • Family with young children
    • Family Room with One Double Bed and One Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing I didn’t really like. It is close to bars/nightclubs which makes it noisy till the early hours which may put people off but I’ve stayed here before and it’s not an issue for me

    Central location

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Double bed had a thin, hard mattress so didn't get a good night's sleep

    Safe and secure, clean and close to New Street Station

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Great lication, lovely staff, nice bar area.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very warm.

    Good location.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    6.0
    Handy location but very noisy into early hours
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Night Club literally over the Road, very very noisy, would not go back because of this

    On site car park although very limited spaces

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Did no have breakfast

    Stayed in April 2024

  • Reviewed: 19 April 2024

    6.0
    Minor issues make a big impact which lasts. Wont stay at an Ibis hotel again
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast- Very chaotic, no plates, large and side. Food that should have been hot was barely lukewarm, nowhere to sit initially, at 8:00hrs Checking out - delayed by such a slow process but luckily not time pressured. Invoice incorrect, stayed 2 nights, invoice stated just 1!!

    Basic but clean

    Stayed in April 2024

Showing 1 – 25

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