10a Chestnut Plaza, Newham, London, E20 1GL, United Kingdom
#225 of 1,021 hotels in London
Guests' ChoiceBased on 2575 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.7
Staff
8.9
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 4 March 2024
Gardner
United KingdomAlthought the wetroom was great, the floor stayed very wet after a shower, and spread out quite a bit, which became a little slippy and risky. Perhaps it would useful to have a "squidgy" mop available to help dry the floor more quickly? It would have been handy to have some more detailed directions to the hotel from the stations..it is easy to get lost in the shopping centre when you don't know the area. Some local landmarks or shops in the Hotel's descriptions would aid being able to find it? The Hotel front does not look like a hotel, as this is just concierge reception, so was easy to miss. Can we suggest putting a small receptacle on each breakfast table to place discarded butter / sugar wrappers & napkins? This would have been very helpful, we don't like putting them on the plates for others to have to clear!
The location was fine for what we wanted to do, and was handy (within walking distance) for us to get to the train stations to enable us to get to our concert. We had an accessible room which was a lovely size, and the bathroom / wet room was well equipped to aid disability. The breakfast was excellent. All staff were very helpful and friendly. Big shout out to the concierge, who walked us to a meeting point where he had arranged our taxi, which was very helpful.
Stayed in March 2024
Reviewed: 3 March 2024
Robin
United KingdomVery clean and comfortable
Stayed in March 2024
Reviewed: 28 February 2024
Javed
United KingdomThe only thing was that the Internet kept disconnecting, and it interrupted my work many times. This is sad but overall it was a good trip.
I loved the room, how quiet it is and the staff are always Incredible!
Stayed in February 2024
Reviewed: 28 February 2024
Gintaras
United KingdomExcellent Location
Stayed in January 2024
Reviewed: 27 February 2024
Vanessa
United KingdomN/A
Super modern and clean
Stayed in February 2024
Reviewed: 26 February 2024
Emma
IrelandFirst staff member we dealt with wasn’t very professional or helpful but aside from that everything was great.
The rooms were lovely, modern and clean
Stayed in February 2024
Reviewed: 25 February 2024
Travel4davibez
Malaysia- My biggest gripe is that there was no cardkey security to operate the lifts, meaning anyone could come up to the floors where guests are staying, which is a safety concern - Lifts operate very slowly - There wasn't hot water on the first night, but this might be due to an issue with the entire area rather than the hotel itself
- The location is excellent, especially with the Elizabeth line going into the more central locations in London and to/from Heathrow - Since the hotel's located at Westfield, there's a lot of food and shopping right at the doorsteps if you don't feel like heading out further
Stayed in December 2023
Reviewed: 19 February 2024
Michael
United KingdomNothing to dislike.
Ideal location for ABBA voyage with excellent car parking (£16 for 24 hours). Good cocktails and a very enjoyable breakfast.
Stayed in February 2024
Reviewed: 19 February 2024
Catherine
United KingdomComputers at reception slow. Bit of wait to check in.
Location convenient for underground and close to many shops and restaurants. Breakfast very good and decent value. Quiet room.
Stayed in February 2024
Reviewed: 19 February 2024
Darren
United KingdomPrefer a bit of natural ventilation but window was locked closed (on 8th floor, so understand, but the window could easily have opening limiters). Air con was too loud to sleep so room got a little warm during the night.
Fantastic location for the Olympic Park area (including ABBA Voyage) and Westfield shopping centre. Excellent room with top quality bed, bedding, pillows and bed linen. Nice touch to provide wine glasses and bottle opener. Great quality tea and coffee. Breakfast was superb. 5 mins walk from Stratford train & underground station.
Stayed in February 2024
Reviewed: 17 February 2024
Shaheed
BermudaNo real complaints
Great location
Stayed in February 2024
Reviewed: 17 February 2024
Millymolly201
United KingdomRoom was either hot or cold, couldn’t get a happy medium, pillows were too soft.
The staff were amazing, especially the gentlemen in the foyer.
Stayed in February 2024
Reviewed: 13 February 2024
Mary
United KingdomPreferably to order what I want rather than a buffet
Breakfast was not value for money for me
Stayed in February 2024
Reviewed: 12 February 2024
Keh
ColombiaNo complaints,
Staff at entrance and front desk were great Clean room and comfortable Great shower
Stayed in February 2024
Reviewed: 3 February 2024
David
United KingdomOur room wasn’t serviced properly on the second night of our stay. We did alert hotel to this at the time but it was not sorted. However on checking out the duty manager took on board our comments and looked to investigate. And came back with resolution
Location was great as were staff and room which was immaculate
Stayed in January 2024
Reviewed: 2 February 2024
Cherry
United KingdomWould not let my husband check in before me as I was working late ! Also had to pay a £50 deposit even though I had paid in full for the booking as they said it was through booking . com
Very nice and clean
Stayed in February 2024
Reviewed: 30 January 2024
Jastina
United KingdomThe 2 knocks on the door , even though we had late check out the same lady knocked on the door twice , we come out to have privacy from our parents and not to be disturbed . This is nkt the first time this has happened either . They need to have communication with reception about whos had late check out
Stayed in January 2024
Reviewed: 30 January 2024
Jan
United KingdomNothing
Good location very clean staff lovely
Stayed in January 2024
Reviewed: 25 January 2024
Stella
United KingdomThey had a zodiac sign cocktail menu printed but the waiting staff didn’t realise it wasn’t available so after ordering and looking forward to they came back to tell us it was unavailable.
Clean and modern, ideally located close to Stratford station and the Abba stadium which was the purpose of our visit. The food was excellent and served fast too, nice lounge style bar.
Stayed in December 2023
Reviewed: 22 January 2024
Andrew
United KingdomLack of water in room 1 bottle for 2 people none in fridge
Style of room
Stayed in January 2024
Reviewed: 22 January 2024
Paciej
PortugalNothing
Location
Stayed in January 2024
Reviewed: 22 January 2024
Mudiyanselage
CanadaHad to ask for the water bottles each day.
The room was clean and spacious. Lovely staff, had a hand written letter when we arrived, went out of the way to make our stay the best stay in the UK.
Stayed in December 2023
Reviewed: 21 January 2024
Lyndsey
United KingdomThe room was cold Tea/coffee was not refreshed for next day and no biscuits or mini bar
It was very clean
Stayed in January 2024
Reviewed: 18 January 2024
Glenisl
United KingdomNo drawers or clothes shelves - we had to leave most of our clothes in our cases. An inability to make a decent espresso coffee. On our first night we ordered a flat white, an espresso and a brandy. The flat white was fine, the single espresso was served in a large cup. It was lukewarm an horrible. The brandy never came. The second night we tried again. This time the espresso came in the correct cup but was tepid. When I complained about this they brought me a boiling hot replacement which is obviously bad for the coffee - it was revolting!
A nice large room. Friendly staff. Great location.
Stayed in January 2024
Reviewed: 15 January 2024
Ann
United KingdomDuvet too hot, pillows too soft, but that’s a personal preference thing!
Stayed in January 2024
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