Althought the wetroom was great, the floor stayed very wet after a shower, and spread out quite a bit, which became a little slippy and risky. Perhaps it would useful to have a "squidgy" mop available to help dry the floor more quickly? It would have been handy to have some more detailed directions to the hotel from the stations..it is easy to get lost in the shopping centre when you don't know the area. Some local landmarks or shops in the Hotel's descriptions would aid being able to find it? The Hotel front does not look like a hotel, as this is just concierge reception, so was easy to miss. Can we suggest putting a small receptacle on each breakfast table to place discarded butter / sugar wrappers & napkins? This would have been very helpful, we don't like putting them on the plates for others to have to clear!

The location was fine for what we wanted to do, and was handy (within walking distance) for us to get to the train stations to enable us to get to our concert. We had an accessible room which was a lovely size, and the bathroom / wet room was well equipped to aid disability. The breakfast was excellent. All staff were very helpful and friendly. Big shout out to the concierge, who walked us to a meeting point where he had arranged our taxi, which was very helpful.

Stayed in March 2024

Very clean and comfortable

Stayed in March 2024

The only thing was that the Internet kept disconnecting, and it interrupted my work many times. This is sad but overall it was a good trip.

I loved the room, how quiet it is and the staff are always Incredible!

Stayed in February 2024

Excellent Location

Stayed in January 2024

N/A

Super modern and clean

Stayed in February 2024

First staff member we dealt with wasn’t very professional or helpful but aside from that everything was great.

The rooms were lovely, modern and clean

Stayed in February 2024

- My biggest gripe is that there was no cardkey security to operate the lifts, meaning anyone could come up to the floors where guests are staying, which is a safety concern - Lifts operate very slowly - There wasn't hot water on the first night, but this might be due to an issue with the entire area rather than the hotel itself

- The location is excellent, especially with the Elizabeth line going into the more central locations in London and to/from Heathrow - Since the hotel's located at Westfield, there's a lot of food and shopping right at the doorsteps if you don't feel like heading out further

Stayed in December 2023

Nothing to dislike.

Ideal location for ABBA voyage with excellent car parking (£16 for 24 hours). Good cocktails and a very enjoyable breakfast.

Stayed in February 2024

Computers at reception slow. Bit of wait to check in.

Location convenient for underground and close to many shops and restaurants. Breakfast very good and decent value. Quiet room.

Stayed in February 2024

Prefer a bit of natural ventilation but window was locked closed (on 8th floor, so understand, but the window could easily have opening limiters). Air con was too loud to sleep so room got a little warm during the night.

Fantastic location for the Olympic Park area (including ABBA Voyage) and Westfield shopping centre. Excellent room with top quality bed, bedding, pillows and bed linen. Nice touch to provide wine glasses and bottle opener. Great quality tea and coffee. Breakfast was superb. 5 mins walk from Stratford train & underground station.

Stayed in February 2024

No real complaints

Great location

Stayed in February 2024

Room was either hot or cold, couldn’t get a happy medium, pillows were too soft.

The staff were amazing, especially the gentlemen in the foyer.

Stayed in February 2024

Preferably to order what I want rather than a buffet

Breakfast was not value for money for me

Stayed in February 2024

No complaints,

Staff at entrance and front desk were great Clean room and comfortable Great shower

Stayed in February 2024

Our room wasn’t serviced properly on the second night of our stay. We did alert hotel to this at the time but it was not sorted. However on checking out the duty manager took on board our comments and looked to investigate. And came back with resolution

Location was great as were staff and room which was immaculate

Stayed in January 2024

Would not let my husband check in before me as I was working late ! Also had to pay a £50 deposit even though I had paid in full for the booking as they said it was through booking . com

Very nice and clean

Stayed in February 2024

The 2 knocks on the door , even though we had late check out the same lady knocked on the door twice , we come out to have privacy from our parents and not to be disturbed . This is nkt the first time this has happened either . They need to have communication with reception about whos had late check out

Stayed in January 2024

Nothing

Good location very clean staff lovely

Stayed in January 2024

They had a zodiac sign cocktail menu printed but the waiting staff didn’t realise it wasn’t available so after ordering and looking forward to they came back to tell us it was unavailable.

Clean and modern, ideally located close to Stratford station and the Abba stadium which was the purpose of our visit. The food was excellent and served fast too, nice lounge style bar.

Stayed in December 2023

Lack of water in room 1 bottle for 2 people none in fridge

Style of room

Stayed in January 2024

Nothing

Location

Stayed in January 2024

Had to ask for the water bottles each day.

The room was clean and spacious. Lovely staff, had a hand written letter when we arrived, went out of the way to make our stay the best stay in the UK.

Stayed in December 2023

The room was cold Tea/coffee was not refreshed for next day and no biscuits or mini bar

It was very clean

Stayed in January 2024

No drawers or clothes shelves - we had to leave most of our clothes in our cases. An inability to make a decent espresso coffee. On our first night we ordered a flat white, an espresso and a brandy. The flat white was fine, the single espresso was served in a large cup. It was lukewarm an horrible. The brandy never came. The second night we tried again. This time the espresso came in the correct cup but was tepid. When I complained about this they brought me a boiling hot replacement which is obviously bad for the coffee - it was revolting!

A nice large room. Friendly staff. Great location.

Stayed in January 2024

Duvet too hot, pillows too soft, but that’s a personal preference thing!

Stayed in January 2024