2 Bridge Street, Birmingham, B1 2JZ, United Kingdom
#33 of 72 hotels in Birmingham
Guests' ChoiceBased on 7308 hotel reviews
7.9Cleanliness
8.5
Comfort
8.6
Location
9.1
Facilities
8.2
Staff
8.5
Value for money
7.4
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Tania
United KingdomFantastic accommodating staff, excellent facilties. Food was very good.
Stayed in May 2024
Reviewed: 28 May 2024
Elizabeth
United KingdomTea/coffee in room is standard/basic you get in all hotels. Leisure facilities standard and small compared to others I have used - steam room not very hot; pool cold - doesn’t bother me (I’m an outdoor swimmer!) but that was probably why at a busy time I was the only one swimming which might disappoint some guests. Towels smelt of roast or fried food . Breakfast - i love to have breakfast at hotels so will pay but price is steep compared to similar hotels. The cold buffet has a very good range and some things are higher standard - let down by average quality hot selection. I got a slight sense of being looked down on when I arrived with my young son - I earn £120.000 pa - don’t judge a book by its cover
Very clean. Very big and super comfortable bed with high grade of cotton sheets. Very good quality toiletries in bathroom. Great location. Lobby and dining area clean and good layout. Very pleasant and polite staff at breakfast with attentive service. Nice pleasant barman (Italian) in the evening
Stayed in May 2024
Reviewed: 28 May 2024
Nina
United KingdomModern, clean,
Close to the venue we were visiting
Stayed in April 2024
Reviewed: 28 May 2024
Sebastien
FranceThe one pb IS the parking
Very good hotel with nice welcoming staff.
Stayed in May 2024
Reviewed: 28 May 2024
Rehman
United Kingdomnothing like that
excellent
Stayed in May 2024
Reviewed: 27 May 2024
Hena
United KingdomService was a little slow and our room key declined a few times before check out time.
Location was superb! Close by to restaurants and bars and city centre. Spa facilities were great too. Will be back again.
Stayed in May 2024
Reviewed: 27 May 2024
Lisa
United KingdomSpa area wasn’t luxurious - they didn’t have private cubicle for changing in swim area and no slipper things or flip flops in spa as you would in other spa areas in hotel Was a bit soulless in that bit. Room service trays left outside the rooms for 48 hours not great for hygiene Staff lovely particularly the concierge who was super efficient and friendly
Location
Stayed in April 2024
Reviewed: 27 May 2024
Ogy
RussiaNothing really to be very honest
My stay was for my wedding anniversary. The facility met my expectations as myself and my husband had a really lovely time.
Stayed in May 2024
Reviewed: 26 May 2024
Emma
United KingdomWe had room service which was expensive (expected) but not that nice,
My husband and I enjoyed the facilities, pool etc, The staff were so friendly and helpful, they get 10/10! And breakfast was very nice, lots of choice
Stayed in May 2024
Reviewed: 26 May 2024
Christopher
United KingdomSome the furniture was tired bedside shelves and TV cabinet showed signs of wear
Room was very comfortable, had a good nights sleep. Very little noise from outside, but could hear neighbour using the toilet.
Stayed in May 2024
Reviewed: 24 May 2024
Heather
United KingdomIt was a shame the air conditioning didn't work properly as otherwise the room was great. Temperature was 23 Deg which made sleeping difficult .Didn't report till the morning as came in late from concert.
Location for the arena, size of room.
Stayed in May 2024
Reviewed: 23 May 2024
Marc
United KingdomVery expensive breakfast. Noisy A/C ventilation system in room and when inspected have not been cleaned in a long long time. Switched it off and this made the room hot and less pleasant to sleep. Would expect better especially since covid pandemic and the awareness it supposedly brought.
Pleasant staff. Rapid lift. View. Breakfast area was pleasant. Comfy beds and clean bathroom.
Stayed in April 2024
Reviewed: 22 May 2024
Belinda
United KingdomThe cost of the drinks in the hotel. We often stay in hotels but found this to be one of the most expensive at £7 for a bottle of Corona and £15 for a large Pino. We had our children and expected to drink after the show in the hotel bar, but ended up going upstairs for an early bed instead. We are not cheap skates but thought it was overcharging and we don't like that.
The wow factor of the hotel when you walk in. The staff were very helpful and couldn't do enough for you. The location is amazing for the Utilita Arena.
Stayed in May 2024
Reviewed: 22 May 2024
Tamsin
United KingdomPerfect location for Utilia arena
Stayed in May 2024
Reviewed: 22 May 2024
Ella
United KingdomYou do not get your deposit back despite being told that you will. £40 is added onto your total when checking in, you are informed that this will be reimbursed when checking out however, this is not the case. I was made aware over the phone that it is to the hotels discretion wether your deposit gets refunded or not, this is outrageous as if they require £40 more why not just add it onto the total on the website? You pay lots of money for the room to then have to pay more, many may not be able to part with £40… Disgusting
Stayed in May 2024
Reviewed: 21 May 2024
Susan
United KingdomNothing
Great location
Stayed in May 2024
Reviewed: 21 May 2024
Michael
United KingdomPillows were a little uncomfortable.
Stayed in May 2024
Reviewed: 21 May 2024
Angela
United KingdomThe pedal on the bin in the bathroom was broken. Should have been replaced. The door frame in the bathroom was faulty on both sides meeting the floor. This was disappointing. Was not expecting 2 problems in the bathroom in a hotel of this standard. I've stayed in a lot of Travelodges and Premier Inns and not had to complain about them at all.
The room was quite big. We had twin beds which were a good size. Breakfast was really good. Staff were helpful and polite.
Stayed in May 2024
Reviewed: 20 May 2024
David
United KingdomRoom service prices were quite high
Staff very professional and coutess Room was very clean
Stayed in May 2024
Reviewed: 20 May 2024
Amanda
United KingdomExcellent breakfast selection. Ordered porridge for breakfast which was delicious, brought to table by waitress, but then I had to leave table to fetch my own spoon! Also no cutlery on table but found my own and asked for white cotton napkin but told by waitress ‘there aren’t any’ so had to manage with very small tissue paper that cutlery was wrapped in, not what I would expect from a hotel of this standard and price.
Room on higher floor good although would have preferred walk in shower.
Stayed in May 2024
Reviewed: 20 May 2024
Luke
United KingdomBreakfast service was poor
Stayed in May 2024
Reviewed: 19 May 2024
William
United KingdomA hole in the side of the bath tiles and a sink lever was broken!
Bed was comfortable and a nice view
Stayed in May 2024
Reviewed: 19 May 2024
Pamela
United KingdomOnly one person on reception to check out, had to wait over 15 mins to be dealt with!
Stayed in May 2024
Reviewed: 19 May 2024
Monica
United KingdomSauna and Steam room are only opened 3pm to 8pm during the week
Welcoming and clean
Stayed in May 2024
Mielno, Poland
Eger, Hungary
Sanxenxo, Spain
Montepulciano, Italy
Baie Sainte Anne, Seychelles
Tangalle, Sri Lanka
Mitrovac, Serbia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content