Nately Scures, Hook, Hook, RG27 9JS, United Kingdom
#11 of 11 hotels in Hook
Guests' ChoiceBased on 3455 hotel reviews
6.2Cleanliness
7.0
Comfort
7.0
Location
7.8
Facilities
6.6
Staff
7.7
Value for money
7.2
Free Wifi
4.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 14, 2024
Patrick
United KingdomThe price of the breakfasts.
The price was excessive and so we didn’t have it.
Stayed in June 2024
Reviewed: June 11, 2024
Adam
United KingdomNo windows in room
Setting and good was good
Stayed in June 2024
Reviewed: June 8, 2024
Clive
United KingdomThe shower had a glass door and an outside window that let in the lights all night, and early morning light too soon. Not a good nights sleep.
The bar.
Stayed in June 2024
Reviewed: June 3, 2024
Richard
United KingdomThis is not a complaint but at 79, stairs were very difficult. No lift for our room. I will request different room as I wish to return regularly.
Your reception hours. And attitude. Car park.
Stayed in June 2024
Reviewed: June 3, 2024
Kayleigh
United KingdomA little rough around the edges, could do with some modernisation, food was a little lacking
Large well equipped room, lovely location
Stayed in June 2024
Reviewed: June 1, 2024
Paul
United KingdomFood was dreadful
Location
Stayed in May 2024
Reviewed: May 30, 2024
Daliah
United KingdomLight switches and plug socket positioning was very strange. The switch to turn the lights off at night was at the opposite end of the room so I had to use a torch to get to the bed. I was woken up at gone midnight on my first night by what sounded like people moving furniture around. No mirror, towel rail or loo roll holder in the bathroom. The waitress was quite rude at breakfast. She just plonked our plates down and mixed them up. This meant my husband had to pass me my plate and I burnt my hand. Was disappointing that there is an extra charge to use the swimming pool.
The room was spacious and the bathroom was bright and clean.
Stayed in May 2024
Reviewed: May 30, 2024
Christopher
United KingdomThe room was very dirty and dusty. There were black long hairs in the bath and around taps, there was also massive clumps of dust in the vents in the main room. The air con was not working either, there was a fault that came up with a spanner which assuming it needs some maintenance. Second time I have stayed here but not sure if I will return as cleanliness is important to me. As no one wants to wash and stay in someone else's filth.
This is the second time I have stayed at this location as the first time was good and the rooms are very spacious and the staff are very friendly. Breakfast was also very nice.
Stayed in May 2024
Reviewed: May 29, 2024
Chris
United KingdomThere was a very powerful noise outside the window it sounded like a generator or a transformer. It really disturbed my night
Value for money
Stayed in May 2024
Reviewed: May 29, 2024
Lawrence
United KingdomAir con not working Whole place looking very tired
Staff friendly
Stayed in May 2024
Reviewed: May 26, 2024
Brid
United KingdomAccommodation- due to 2 events in the hotel. Our room was above the venue. So so noisy. Difficult getting to sleep.
Staff very good
Stayed in May 2024
Reviewed: May 26, 2024
Suzette
United KingdomVery under staffed. And someone was smoking in the room under my room all night. No one at reception in the morning until 10.
Stayed in May 2024
Reviewed: May 22, 2024
Ana
PortugalThe noise was just unbearable. With no forewarning about the critical need of ear plugs I could not get any rest that night.
Always someone at the front desk and complementary parking.
Stayed in May 2024
Reviewed: May 20, 2024
Nichola
United KingdomWasn’t advised at check in air conditioning not working even though later reception said they knew
Value for money Dog friendly Location
Stayed in May 2024
Reviewed: May 16, 2024
Hugh
United KingdomThe hotel is a bit tricky to find (even with satnav) My room (233) was windowless Plug on the washbasin didn't work I couldn't get enough hot water to take a bath or shower The hotel is generally rather down at heel, but at the price I wont complain about that
I needed a stopover, on a budget. The so called budget chains were asking £110 - 120. I took this offer at only £69, room only. The hotel seemed busy, especially popular with contractors working nearby and looking for budget accommodation. Positives: Decent parking in spacious grounds with a lot of outdoor seating (for smokers) Quiet, decent-size room with comfortable double bed Basic toiletries, iron, ironing board, hair dryer, tea and coffee facilities all provided Plenty of storage Pleasant reception staff
Stayed in May 2024
Reviewed: May 14, 2024
Jennifer
United KingdomVery dated and somewhat dilapidated facilities (peeling wallpaper, old bathroom fixtures left on walls, broken shower gel holder, etc)
Location - perfect for quickly getting into town
Stayed in May 2024
Reviewed: May 12, 2024
David
United KingdomVery dated and not ever so clean. Poor service in the restaurant.
Stayed in May 2024
Reviewed: May 12, 2024
Colin
United KingdomHotel in need of some upgrade/refurbishment Pool nice but area grubby and run down. Especially changing room. Breakfast overcooked and was seated in the middle which wasn't nice. Room change was ok except fan outside window kept me awake all night which was not ideal.
Good location. Staff all fab. Changed room which was done easily and smoothly without fuss. Dinner was good. Room good size . Hotel very quiet although that is not good for business.
Stayed in May 2024
Reviewed: May 12, 2024
Anthony
United KingdomHandy for the time wanted to stay
Convenient location suitable for my needs
Stayed in May 2024
Reviewed: May 12, 2024
Susan
United KingdomThe charge for each person to use the internet both had to pay to use the room was very basic advertised sky but no sky usb socket in wall not working lights with no switches a couple using the room only one towel provided no phone in room had to keep walking to reception for missing items shower inside bath very slippery when shower in use I am disabled so had to shower was a bit scared to move around as it was like a skating rink once you started using soap shampoo ect Breakfast was OK small portions but good variety
The location the proximity to the event we were attending
Stayed in May 2024
Reviewed: May 10, 2024
Kevvybabes
United KingdomNo hot water, charged for the facilities, the breakfast situation, housekeeping overlooked twice, breakfast staff not listening
Staff were friendly the building and decor were intriguing. Gym and pool were good
Stayed in May 2024
Reviewed: May 6, 2024
Christopher
United KingdomNo hot water for showers in the morning. Seemed to apply to most of the guests so I assume there was some sort of heating issue. Staff didn’t mention it unless asked.
Location and value for money
Stayed in May 2024
Reviewed: May 5, 2024
Ameyiwa
United KingdomNo hot water and light
It was quite
Stayed in May 2024
Reviewed: May 4, 2024
Paul
United KingdomSuch a shame, used to be a good hotel and is a lovely building now very dated and used as a cheap overnight stop for contractors. Space totally unloved and not used to its potential. Staff not particularly interested.
Location is good for visiting family
Stayed in April 2024
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