That the property was in construction, the window curtains were a bit see-through and the bed was uncomfortable

I really liked the location, the staff and the bathroom

Stayed in May 2024

Place felt very run down and unclean. Very outdated.

Stayed in April 2024

Price for the area very good Budget hotel but bed was comfortable Tea and coffee provided On the whole for the price it was good value

Stayed in April 2024

the key code failed to open the door on arrival and on the second day. i had an early night on the first night but was woken up by the fire alarm at 11pm which took ages to switch off. The room was quite warm and the air con wasnt working. On the last morning the shower was barely warm

i knew the hotel was going through redecoration howver there were quite a few irritating things. The location and price were excellent The staff were friendly

Stayed in April 2024

Room was dirty, cold, bed was uncomfortable. Whole thing needs to be knocked down and started again.

location was good, late check in was good. Shower was ok. That was it i'm afraid.

Stayed in March 2024

The room was not clean when we arrived. The bed sheet and comforter were itchy so I asked for new sheets and pillow cases on our first night. And in our last day, I removed all the sheets just to make sure that they would changed it for the next user. Then I saw that the mattress and pillows were so dirty and it was so disgusting as the user. The mattress had no cover.

Stayed in April 2024

The carpet was very old and coming undone in areas that there were pieces of material loose in lots of areas No coverings / plug on the floor, shower Wifi was very slow For the size of the room and price per night.. a bed side lamp would be nice

The receptionist was helpful

Stayed in April 2024

Basement room, no option to store cloths, even nowhere to hang a jacket if wet. Very simple, battered equipment. Definitely not a 3 star hotel.

Stayed in March 2024

The room was filthy, the shower was mouldy. The hallway leading to the room was dirty. The matter was so lumpy and hard, I couldn't sleep. Also it's on a main ambulance route to the hospital, so all night long sirens were going off outside my window, so if you're looking for a quiet night, this is definitely not the place. I could not get out of there fast enough in the morning.

It was close to the tube station

Stayed in February 2024

bed uncomfortable, not very clean first room given access to as staying in there and someone’s else’s property was still in there.

shower, good tv, location was good. you can see that the property is being refurbished

Stayed in February 2024

Very cramp family room, limited space for your luggage, no lift, dirty and wobbly stairs.

Location walking distance to District Line Underground Train.

Stayed in December 2023

We were told that cleaning and building works were being conducted and that the room would be available from 1pm. We came at 130 to check in and told that the work was not ready. We had to sit outside or on the floor of reception with no chairs provided only to be given a room with was covered with bodily hairs, dust and only extremely basic furnishings. There is NOTHING about this room that warrants a £71 price tag. As a continuation please see above. Staff knocked on the door at 2330 this evening and told us that we must leave by 1000am. It is completely unacceptable for a male staff member to be knocking on our door at this time (Additionally another issue, there are no phones in the room.) This person also accused us of smoking in the room, which we did not do, and there are other rooms on this floor which may have been the culprits. Surely if we had been smoking the smoke alarm would have gone off? Another issue which leads me to believe that NOTHING here works- facilities, staff and customer relations. They also said tonight that there is nothing they can do working with the people here and it must be handled with booking.com. I find this business practice completely unacceptable and I highly recommend that you revaluate your association with this hotel as they are two faced, unreliable and dishonest. We have dealt with three members of staff here so far and all of them have placed the blame on ourselves rather than accepting responsibility for the continued failings of their workplace, which pays their bills. No compensation has ever been offered for the hardship that myself and my partner have endured due to management and staff failings who refused to ensure that our stay was pleasant. There is such a lack of training on part of the staff which shows me that the management is not taking the role they have as valuable. Disappointed is a major understatement and £71 is a lot of money for a lot of people.

Not very much. Location to the station was really the only redeeming feature. Room was under construction and when we finally got in, was covered with dust to which I am highly allergic. My partner has severe medical issues including epilepsy and partial vision and she is experiencing severe problems which would mean moving to a more suitable property very difficult. We asked upon reception early this afternoon if we could extend for one night due to these conditions and asked if the room be compensated due to the problems we have already mentioned to numerous staff members. As I have mentioned, the room is extremely dusty, There is not a mirror, desk or a chair in the room either. We mentioned these things to the staff and they asked if it said on the booking form if there was a chair. I don't actually feel that a hotel charging £71 per night should be without a chair or make out that it is my fault for not checking there is a chair in the room. Additionally, we have personally fixed a broken door (including a security system that was faulty), Fixed a broken window and retuned the television, all things that should have been done prior to our arrival and allowed into the room. We have paid less for a hotel 5 minutes down the street with far better facilities (microwave, mini-fridge, working facilities). I would also like to mention that the bathroom stench is horrible and we have done our best to deal with that by my partner's medical conditions include two failed rectal prolapses which make her urgency to the bathroom IMMEDIATE and without question. There are other properties locally to this area for similar prices have shared facilities which is not an option. We then spoke to one of the staff at 2030 this night and told her that we wanted a night gratis due to the litany of problems we have experienced. She said to come down to reception tomorrow morning and speak to the manager.

Stayed in February 2024

The room was not clean at all. Very dirty carpets

Location

Stayed in February 2024

I booked a twin room for myself and my son. When we got there we were given a double room. I showed the receptionist my booking had a twin room and she said they only had double rooms. There wasn’t any single rooms in the hotel

Great location

Stayed in January 2024

It was not renovated by end of Oct as stated by the add

Location

Stayed in December 2023

The property was advertised as renovations being completed by October but they were not. Instead we found smell dirty carpets, dirty walls, and basic shabby furniture with awful lumpy mattress.

The location.. close to everything

Stayed in December 2023

Old, smell and runned down. Bed mattress must be 100yrs old, lumpy and uncomfortable

Location

Stayed in December 2023

Ho

HotelDidn't have breakfast

Stayed in December 2023

Too much furniture in such a tiny room you couldn’t move. Building work ongoing

Close to underground station

Stayed in December 2023

The room looked like it had been fixed by Mister Odd Job. Some works were in progress, which did not cause any inconvenience. There is the expectation that when a place is called a 'hotel' it has certain standards. Airbnb seems to be ahead of the curve.

At least I found somewhere to stay and was near a high street but thankfully not on top of it.

Stayed in September 2023

they took an additional payment from me of £80 with no explanation , still trying to get it back a month later

Locations was central

Stayed in October 2023

the room was super small, dirty and cold. the bed was broken (a little) and very unconfortable, the bedding was dirty, the furnitures was broken too, the carpet was very dirty. they had some issues with another guess next to our room, in the middle of the night (around 2am), and they shouted at each other it was very scary and very laud. the room was very noise. we could not pay with card. i don't know if it was the hotels fault or Bookings fault, but it was very embarrassing.

nice staff. we had a little issue with the payment, but they tried to help us, and give options about the payment.

Stayed in October 2023

Everything else, it was my 3rd time there and prices have increased for no reason, rooms were cold, dirty.Why paying more for less?

Location is great.

Stayed in October 2023

sparsely furnished room, although clean enough general upkeep was poor, ie no plug in sink, no floor towel, no toilet roll holder, bathroom door unclosable, shower head too high, extractor fan not working, constant loud noise from main road, double bed accessible from one side only.

location...fairly central, easy to get to by tube

Stayed in October 2023