299 Leicester Road, Leicester, LE18 1JW, United Kingdom
#8 of 29 hotels in Leicester
Guests' ChoiceBased on 2372 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.4
Staff
8.8
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: 10 June 2024
Gabriel
United KingdomThe breakfast was very expensive, £15 per person.
I liked everything else except the costs of the breakfast. The cleanliness, access and comfort were great.
Stayed in June 2024
Reviewed: 3 June 2024
Varsha
United KingdomThere were four of us in the room and I had to call down 3 times for extra towels and mugs but had to go down to find someone as nobody picked up the phone.
We had a free upgrade when we asked about a larger family room
Stayed in May 2024
Reviewed: 3 June 2024
Sumaiya
United KingdomExpensive and not very easy to get to (if walking)
It was clean and comfortable.
Stayed in April 2024
Reviewed: 28 May 2024
Andrea
United KingdomBathrooms getting a bit tired.. but good value
Local, friendly helpful staff, breakfast goof selection..
Stayed in May 2024
Reviewed: 18 May 2024
Tanith
United KingdomModern, easy to walk around public areas, staff friendly and helpful
Stayed in May 2024
Reviewed: 11 May 2024
David
United Kingdomexpensive breakfast
location for our purpose
Stayed in May 2024
Reviewed: 27 April 2024
Sheila
United KingdomReception staff lacked engagement with customers. Had to ask the receptionist for my room number after I was handed the keys. Was met by 2 food trays with breakfast leftovers on the floor by the door. Bearing in mind that I arrived at 6pm. Asked reception to remove them at 6.45pm only to return and find them still there at 1am. Staff should take more pride. Took them to reception myself! Not sure if items in minibar were complimentary, so I left them. This was a superior suite. Would have been nice to know. Mirror by dressing table would be useful for hair and makeup.
Size of room. Shower was fab. Nice big bed. Wardrobe area.
Stayed in April 2024
Reviewed: 26 April 2024
Hannah
United KingdomThere was a strange damp smell in the reception/food area.
Friendly and helpful staff
Stayed in April 2024
Reviewed: 23 April 2024
Kathleen
United KingdomBreakfasts just ok
Location near racecourse was very good for us. Staff were excellent - reception staff were cheerful, smart and very efficient - they made our stay extra special. Nothing was too much trouble. Hotel spotless. No frills just good.
Stayed in April 2024
Reviewed: 23 April 2024
Geoffrey
United KingdomBreakfasts were not as hot as they should have been considering we were 1st down and on one occasion got there even before the breakfast was set out in the dinning room. Big difference from the evening meals.
Easy to find and plenty of parking. Comfortable rooms with everything you needed. The restaurant served excellent evening meals, really good value for money.
Stayed in April 2024
Reviewed: 21 April 2024
Sally-anne
United KingdomThere were children running around the breakfast room - doesn’t make for a good start to the day. I appreciate that it’s difficult for staff to manage the behaviour of guests’ children , but they could have requested that the children stop running, purely on the grounds of safety. (Guests were carrying hot drinks.)
Plenty of parking . Good variety of food for breakfast. Comfortable beds and pillows Hospitality tray Secure entrances to bedrooms
Stayed in April 2024
Reviewed: 18 April 2024
Michael
United KingdomWithout so many dogs .
Room was kept very clean . Breakfast excellent
Stayed in April 2024
Reviewed: 14 April 2024
Mitchell
United KingdomThe hotel was good for what we needed
We needed a decent hotel near the General Hospital
Stayed in April 2024
Reviewed: 13 April 2024
Neil
United KingdomOutside appearance isn’t great. This does in interior an injustice
Appeared to be recently refurbished room, great shower and an enormous bed.
Stayed in April 2024
Reviewed: 12 April 2024
Anuj
United KingdomShame no drinking water in room
Stayed in April 2024
Reviewed: 12 April 2024
Alastair
United Kingdoma lift would have been helpful
breakfast a
Stayed in April 2024
Reviewed: 4 April 2024
Catherine
United KingdomCleanliness of the room. Stagg came in the second day but didn't take a used plate out.
A good variety of breakfast food to choose from. Hotel.was quiet. The upgrade was an absolute bonus and just what we needed to make our stay that more special
Stayed in April 2024
Reviewed: 30 March 2024
Finlay
United KingdomExtra bed wasn't very comfortable.
Bar/restaurant area was nice.
Stayed in March 2024
Reviewed: 27 March 2024
Wendy
United KingdomThe public areas smell very strongly of damp. I declined breakfast because of this.
Easy check in. Small issue with aircon error attended to within minutes. Nice, well appointed room. Good temperature. Nice shower and I liked the products. Comfy bed. Housekeeping good.
Stayed in March 2024
Reviewed: 26 March 2024
Belinda
United KingdomThe pancake maker was not hot enough for really good pancakes
Emma at reception was really welcoming - thank you!
Stayed in March 2024
Reviewed: 7 March 2024
Nhamoinesu
United KingdomHotel just needs a bit of TLC otherwise everything else was fine
The staff were friendly. We forgot our bag and they kept it safe for us
Stayed in February 2024
Reviewed: 29 February 2024
Vanie
United KingdomBecame very hot and air condition was not working
Staff was very accommodating and good breakfast
Stayed in December 2023
Reviewed: 22 February 2024
Vongai
United KingdomWhat i didn't like was the idea of joining two single beds together for a couple. The beds were not safe . some movement when sleeping and leaving a gap at the middle. Should have proper King size beds.
Breakfast was good , well cooked and presentable The whole place place was very clean and staff very helpful . The room space is adequate
Stayed in February 2024
Reviewed: 21 February 2024
Stuart
United KingdomWas a bit noisy late on and early on morning from neighbouring room
Breakfast was ok .. room was comfy
Stayed in February 2024
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