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Stunning setting. It was lovely to walk in the grounds. The rooms were finished to a high standard

Stayed in June 2024

N/a

Very professional staff & comfortable hotel with all relevant facilities.

Stayed in June 2024

Lots of stairs to room, but understandable in old building

Room in Horsley towers was a real bonus, beautifully appointed and great bathroom.

Stayed in June 2024

Shower gel pump in bathroom didn’t work

Excellent breakfast and good to have complimentary tea & coffee available in common areas. Great pool!

Stayed in June 2024

Check in staff a bit miserable

Nice hotel

Stayed in June 2024

No staff to help with luggage. Needed a map to find room. Room not ready for 3pm. Not ready til 4pm.

Stayed in June 2024

Didn't cater well for tall people Kiw ceilings, low shower screen small beds

Nice bar and restaurant

Stayed in June 2024

No lift. (Our friends were travelling for 6 weeks so had big bags.) Also no porter. Luggage storage available but not locked. Restaurant was fully booked.

Breakfast not included so went without. Room had tea/coffee and iron and ironing board. All we needed for one night stay.

Stayed in June 2024

Slight negative was breakfast. What I had was lovely but the pancake machine had run out and chef said 20 minutes to refill which we didn’t have time for. I had to wait for him to cook more bacon as none left. It was only 9am but felt like the dregs were left. The evening buffet £28 was also disappointing. Limited choice.

Lovely setting. Staff very friendly and helpful. Free tea, coffee, hot chocolate, biscuits and fruit available anytime was excellent and appreciated. Bedroom comfortable and clean. We will stay again.

Stayed in May 2024

Location is good. Very beautiful and relaxing place. Love the pool

Stayed in May 2024

The scampi dinner main course we both ordered undermined our health overnight and especially the following morning.

The room was great - very comfortable. Sadly we didnt have much time to explore the venue, becuse we have both travelled from afar. The desert and wine were very good as was the service

Stayed in May 2024

The rooms a little bit far from the main building and restaurant but it also has its advantages being a bit isolated

Clean property

Stayed in March 2024

First room was OK if a little small, however the bathroom sink tap was loose and the lever taps almost solid. We were 'upgraded', the room had just been released from a refurbishment. However we later learned that the bathroom wasn't part of the refurbishment. That is quite ridiculous, the shower head was broken and flooded the cubicle. The bath was old and it's fitting quite worn.

Loved the location, its an exceptional area.

Stayed in May 2024

Room very basic and ‘tired’ decor. But nice and clean.

Convenient location for onward journey south of M25. Very good swimming pool. Short walk from village and excellent pub.

Stayed in April 2024

Note: No lift/elevator to first floor, so if travelling with heavy baggage, choose a ground floor room.

Rooms with terrace overlooking pod weee very good and well equipped. 5 min walk to Towers and gardens and most provides easy stretch recreation after a long journey

Stayed in May 2024

Happy with everything and will stay again should the occasion arise.

Very happy with everything about the hotel. Staff were exceptionally friendly. Didn't have breakfast or a meal at the hotel but menu's looked good. Really liked the story of the estate painted on the walls in the lower section of the hotel.

Stayed in April 2024

Very clean

All of the staff were exceptional

Stayed in May 2024

small beds, outdated, no mirror in bedroom for hair drying. requested a room close to reception and were given last room in the hotel 472. No luggage assistance offered, with several difficult staircases to manage. very dark room, lighting not up to standard. bathroom extraction should come on automatically and not by a switch above the door ?

night receptionist, good check-in and brought shaver which I forgot.

Stayed in May 2024

No bath was provided, and the room was smaller than expected. We were told there was renovation in the hotel. Hence, we were moved to a smaller room with no bath.

Location, facilities. It is a good location with lots of areas to explore. There are areas to chill out and enjoy the moment.I would love to visit again. Good food, there was buffer breakfast and dinner.

Stayed in April 2024

To watch TV you have to sit on the bed because the chair is far too close, but must crane your neck! The buffet was rather disappointing, dull. I did not have steak because I noticed I would not be asked how I'd like it (rare was not an option).

Bedroom, great bed. View from the window, not overlooked. Good tea & milk in the tea/coffee kit.

Stayed in April 2024

Not happy with the "upgrade" which was to a room in the Tower. This builbing is away from the hotel. The problem we found was having to go back to the hotel for restaurant, pool etc. So in our opinion it was not an upgrade just a nuisance. If we had been staying for more than 1 night we would have asked to move.

Room was okay. Breakfast was fine although missed the usual buffet as less than 50 quests staying in hotel at the time. Dinner was slow but food okay. Lovely surroundings including the lake.

Stayed in April 2024

Probably the buffet dinner can be improved

The breakfast is good as always We stayed here previously

Stayed in April 2024

Expensive meals and lack of public signage for easy ID

The town

Stayed in April 2024

Parking for disabled was an issue. Most disabled spaces were taken by non disabled. Therefore no where near for us to park. Buffett breakfast on first day was luke warm.

Horsley Tower and the estate were wonderful. Food at the wedding revelatory the tower was excellent.

Stayed in April 2024

Nothing

Comfort

Stayed in April 2024