The hotel didn’t provide enough amenities. The ocean was low tide during the day so you need to walk far to get to the water. My son got injured on his feet - animation team did not care to find a first aid kit - they told me to go to kids center, I went and the girl showed me the first aid box which literally did not have anything in. She didn’t have a bandage nor she cared to look for one for me. I find the attitude of animation team very discriminatory and not kind.

The facility was good and the pools had many different options for example volleyball or a goal.

Stayed in April 2024

Unfortunately because of that 1 incident I'm not giving them 10 stars. So we had a great time, stayed there 7 nights, got the flu on day 5 what was really unpleasant but nothing could have been done other than resting and getting better so especially for our last night we wanted a good night sleep for our flight home the next day. In that last night at 3:15 am we woke up cause someone was playing Arabic music right outside our room until suddenly someone entered our room with their card (so it must have been a worker) we started yelling and were fully in shock, the guy left saying "I'm so sorry". That made us stay up the rest of the night cause we couldn't sleep anymore, also questioning why the f*** someone would walk into our room? That was really a shocking experience. Next day at checkout tried explaining it to the receptionist, didn't understand neither German nor English, how can you be a receptionist not knowing English? How does that work? Anyway very disappointing, not going back there. Dear Hotel, if you read this, please explain me why one of your employees entered room nr. 7090 at 3:15 am on Sunday 1st October? I'd really be curious to know.

Almost everything was absolutely perfect. We had a great, big, clean room, the food was plenty of variety, quality was great (we didn't like the cake though), snorkeling was great, pools were nice, the poolbar was really good, we overall had an amazing time apart from one thing. Staff is also extremely friendly and kind.

Stayed in October 2023

The communication was a bit lacking prior to our stay as I was not able to get a confirmation from them that 2 extra beds would be provided in the room for the kids. Booking.com should either put it in the deluxe double room description. But once we got there and the beds had been provided in the room, we were happy and really enjoyed our stay.

Great resort for families, the double deluxe room was great, spacious and clean and 2 extra beds were provided for the kids. The hotel facilities were really good, plenty of pools to choose from, being on the beachfront was lovely, all inclusive buffet food was really good with plenty of choice everyday. The spa massage was amazing and they even looked after the kids in the jacuzzi.

Stayed in August 2023

The pool areas are a little old and tired and could do with modernising.

Rooms are great! Big, very modern and clean. Staff are friendly and helpful. Especially Kerolis on the pool bar, what a star! Food was very good in the main restaurant. Good quality food and drinks.

Stayed in August 2023

The only issue in my accommodation was that my suite door lock was jammed. In the resort's main restaurant, there was a specific waiter who I didn't like the attitude of towards my sister in law.

Everything, honestly. Would definitely come back again 100%.

Stayed in July 2023

Beach condition

Cleanness

Stayed in August 2023

The beach was so bad need to walk around 50 meter to reach the water, No variety in buffet comparing with other 5 star hotels and sweets teasing wasn’t so good except that was so good poor reception and poor Wi-Fi connection on reception you have to pay to get internet connection Animation team wasn’t active at all

Pool is good , room is clean and good aslo room size so good , view from room was nice, surprised me on my son birthday with cake

Stayed in August 2023

Food is whithout pay means trasfood. You cant cant swimm at the beach only 100 m walk. You should pay extra money for anything, forexample popcorn, not local coctails.

Beach was good.

Stayed in August 2023

The beach was on low tide during our stay

Rooms Pools Food Staff

Stayed in August 2023

food quality must be improved hotel capacity was fully booked and very crowd .

the staff is awesome, Mr Ali at the reception gave us very comfortable big room when he saw i have 2 kids with garden and extra 2 beds on the ground floor which was great to us as a 4 members family. Also the guy on the popcorn section was very kind to my child event when he made crisis :D Finally would like to thank the beach buggy he was very nice also to my kid .

Stayed in July 2023

Beverage and snacks need to improve , water bottles in the room were not enough

Pool, staff, food and beach

Stayed in July 2023

Animation

Swimming pool Food Reception manager

Stayed in July 2023

Animation team was active Staff welcoming and helpful 😊

Stayed in July 2023

We received a mail on the checkin day saying internet is free in lobby only. All prices were in euro or dollar.

Spacious

Stayed in July 2023

Check in wasn’t smooth, i stayed for one and half hour to get my room, i asked for one full bed for me and my wife and they got us two beds and stuck them together, room hygiene wasn’t great, facilities need some upgrade

A perfect place for relaxing, perfect pool and pool bar, activity options are very good and beach bar is very relaxing

Stayed in July 2023

N/A

Various food options, good selection of options, worth coming there for a proper chill and relax

Stayed in June 2023

mosquitos! out of your control but they are a problem! the people selling stuff for the spa/activities. too many people asking all day.

Fantastic resort. very friendly and helpful staff. entertainment team are the best! they don’t stop working so hard! all the bar/restaurant staff are amazing also especially big shout of to George (waiter)

Stayed in June 2023

people trying to sell you trips at the beach and pool were quite annoying, limousine office weren’t professional I wanted to go to the nearest mall and he insisted to send me to the local market and I ended up not finding what I needed. avoid them and request an uber instead.

nice newly renovated rooms, comfortable bed, nice pool and coral reefs , friendly and helpful staff, clean room

Stayed in May 2023

More option for a sport activities

Fab swimming polls, great price for all inclusive option

Stayed in May 2023

Nothing

Everything

Stayed in April 2023

Food is average and sometimes below average Has only one restaurant and one bar

Beach is good with nice snorkeling spot

Stayed in April 2023

Food is very poor and not fresh ,no taste ,bad dessert

Beach

Stayed in April 2023

the majority of staff were unfriendly and they lack the hospitality ethics

The food was amazing

Stayed in April 2023

the food was so cheap and very low quality

room is good and clean

Stayed in April 2023