Ockham Road S, East Horsley, Leatherhead, KT24 6DT, United Kingdom
#2 of 3 hotels in Leatherhead
Guests' ChoiceBased on 2234 hotel reviews
7.5Cleanliness
8.0
Comfort
7.9
Location
8.7
Facilities
7.8
Staff
8.6
Value for money
7.7
Free WiFi
7.2
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End of dialog contentReviewed: 18 February 2024
David
United KingdomBreakfast used to be included in the price now it’s an additional £30 for 2 breakfasts
Been before always a pleasant stay , breakfast good and swimming pool was ok
Stayed in February 2024
Reviewed: 15 February 2024
Richard
United KingdomThe restaurant was disappointing, offering only mass catering from a rather limited pub-style menu. It wasn't even good value for money or tasty.
This is a big hotel with a corporate feel - I imagine it caters for large company events - and was rather characterless, despite the country estate appearance. So although everything was clean and worked, it wasn't what we were looking for.
Stayed in February 2024
Reviewed: 15 February 2024
Chris
United KingdomRoom could have been bigger
Room was a little small - nothing like the luxurious room pictured. But room was clean. Breakfast was excellent - good choice fir full english or vegetarian options. Not sure about vegan Grounds are excellent for a post-breakfast stroll. Gym & pool also looked good
Stayed in February 2024
Reviewed: 13 February 2024
Marion
United KingdomNothing
Lovely grounds great rooms Very friendly staff Great housekeeping team
Stayed in February 2024
Reviewed: 13 February 2024
David
United KingdomEggs freshly cooked to order an omelette maybe
Excellent choice and attentive staff
Stayed in January 2024
Reviewed: 8 February 2024
Beatriz
United KingdomGood room, amazing staff. The estate is beautiful and great for long walks.
Stayed in February 2024
Reviewed: 4 February 2024
Melissa
United KingdomThe bin hadn’t been emptied following the previous guests departure, and the vegan sausages came covered in bits of egg so I couldn’t eat them. Other than these two easily resolved issues, I was very happy.
The staff are exceptional, I couldn’t ask for better. By far the most disability-aware of any hotel I’ve stayed in. The room was comfortable and breakfast was good, though more vegan awareness would improve things.
Stayed in January 2024
Reviewed: 1 February 2024
Jo
United KingdomThe property and staff were excellent, but some of the hotel areas were out of bounds due to multiple private functions. However the staff did make us aware of this and advised on alternatives.
Beautiful property, staff attentive and knowledgable. Rooms well appointed, comfortable and clean.
Stayed in January 2024
Reviewed: 20 January 2024
Tanya
United KingdomMaybe I’m old school but why is there no kettle or mini fridge in the rooms anymore?! Also, the curtains are really cheap and could be much longer and thicker - struggle to get a lie in due to all the light coming through.
Stayed in the tower - room was super spacious and bed was comfy.
Stayed in November 2023
Reviewed: 16 January 2024
Charlene
United KingdomLovely Staff, always up for helping you out.
Stayed in December 2023
Reviewed: 14 January 2024
Aretha
United Kingdomall
Stayed in November 2023
Reviewed: 11 January 2024
Richard
United KingdomThe bar and restaurant areas were quite cold and not sure if there was a heating issue. Also asked about EV charging as I now have an electric car but staff unable to let me know when this might be installed.
Stayed in January 2024
Reviewed: 5 January 2024
Antonia
United KingdomOne bedside lamp and plug socket didn't work. We found it unusual that there was only one bedside table in this particular room but sockets on both sides would've been more comfortable
Staff were friendly, location was beautiful especially for walks and the buffet style breakfast was amazing! We'll definitely come back for this
Stayed in December 2023
Reviewed: 23 December 2023
Andrew
United KingdomThe coffee at breakfast was ok but not great.
The room and bed, breakfast dinner gym pool/spa and location.
Stayed in November 2023
Reviewed: 21 December 2023
Corienne
United KingdomRoom was not made up despite the fact that we left it at 11.30 am. Reception staff were unhelpful when checking in 4 of our party late at night. They were kept waiting for over 35 minutes
Breakfast was excellent. Room was small and bed was a small double which we had not expected.
Stayed in December 2023
Reviewed: 21 December 2023
Lin
United KingdomCommunal areas cold
Clean lovely setting with beautiful grounds
Stayed in December 2023
Reviewed: 17 December 2023
George
United KingdomRoom was comfortable but facilities average.
The staff were excellent and made our stay memorable. The location and surroundings are great. Room was comfortable but not outstanding. We enjoyed our breakfast.
Stayed in December 2023
Reviewed: 16 December 2023
Lucy
United KingdomNice pool, nice food, lovely staff
Stayed in December 2023
Reviewed: 15 December 2023
Tony
United KingdomNo entertainment on offer when we stayed. I thought I booked a larger more spacious room but the room we had was nice and clean but very small
The location of the tower and the presence of wildlife such as the deer and swans.
Stayed in December 2023
Reviewed: 14 December 2023
Trevor
United KingdomIt was all good, breakfast was too expensive
Room was comfortable everything was nice sheets towels shoer bed etc
Stayed in December 2023
Reviewed: 12 December 2023
Martin
United Kingdomseparate bath and shower would have been good
location , staff , grounds
Stayed in December 2023
Reviewed: 11 December 2023
Darren
United Kingdomreceptionist who checked me in was excellent parking signage poor hotel reception sign poor checking in in the dark not good
Stayed in December 2023
Reviewed: 10 December 2023
Keith
United KingdomTV reception was variable.
Breakfast was excellent, hot and plenty to choose from. Staff friendly and extremely helpful.
Stayed in December 2023
Reviewed: 7 December 2023
Hayley
United KingdomThe bar area was very cold. The rooms bedroom and bathroom were very tired, beds very small.
It was ok for the price, breakfast was good
Stayed in December 2023
Reviewed: 7 December 2023
Michael
United Kingdomit was cold in the library where the wedding was, it was cold in the bar where 100 people waited 2 hours whilst photos taken and then later it was freezing in there it was impersonal and soulless in the bar with no effort to make it appealing, but then why would you bother as you have the business anyway. the reception lady was surly and rude it was a nuisance that we had to leave our luggage in reception till 3 pm so had to be ready for the wedding at 1 and leave everything till later. The breakfast people just sat us anywhere and there was a dedicated space for the wedding party but no one was shown it till we had all eaten
the food was lovely, the reception room was grand. loved the flowers that then turned into table decorations. the MC was a great chap very informative.
Stayed in December 2023
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