Wood Lane, Beechwood, Runcorn, WA7 3HA, United Kingdom
#1 of 3 hotels in Runcorn
Guests' ChoiceBased on 1902 hotel reviews
7.8Cleanliness
8.1
Comfort
8.0
Location
8.3
Facilities
8.0
Staff
8.8
Value for money
7.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 November 2023
Wendy
United KingdomI was surprised there was no fridge in the room for the price - I had bought a salad to eat the following day in work but couldn't keep it cool so had to throw it away. There was no menu for food in the room and couldn't see whether you could get it on the TV. I was surprised nobody came to make up the room and replenish tea and coffee between the 1st and 2nd nights of the stay so had to ask for extras at reception (which were given). The quality of food in the bar and the restaurant was not great - (I had pizza on first night and a beef burger on second) - the flavours were very bland and seemed to be frozen items cooked not fresh. For the cost charged I thought it was a bit disappointing.
The use of the swimming pool and health club was a great addition. The staff at breakfast and at the bar were very friendly and helpful.
Stayed in November 2023
Reviewed: 25 November 2023
Siobhan
United KingdomControl over air-conditioning in the room. Room was too hot so had to have windows open
Stayed in October 2023
Reviewed: 25 November 2023
Joanne
United KingdomAmazing breakfast
Stayed in November 2023
Reviewed: 24 November 2023
Paul
United KingdomHotel ok for 1 night, easy location from motorway, good gym
Stayed in November 2023
Reviewed: 23 November 2023
Turner
GermanyAir a little stale.. but it was November in North England.. to be fair.
For a large corporation they still instilled a family feel. Well run efficient and friendly.
Stayed in November 2023
Reviewed: 21 November 2023
Anonymous
United KingdomHad to wait for certain food at breakfast and bacon was very hard and dry
Very friendly, polite and helpful staff
Stayed in November 2023
Reviewed: 16 November 2023
Alan
United KingdomCooked food at breakfast overdone. Confused over bar and restaurant menus. Wanted to eat from bar menu sitting in the restaurant. Television too loud in bar area.
Super choice of food for breakfast. Very friendly and helpful staff on Reception. Good size clean room.
Stayed in November 2023
Reviewed: 16 November 2023
Amy
United KingdomEverything was amazing!
The staff at reception were amazing, couldn’t do enough for you. The property itself was in a great location for Frodsham, or even Runcorn old town.
Stayed in November 2023
Reviewed: 12 November 2023
Kevin
United KingdomLighting in the bedroom was poor.
Friendly & helpful staff. Couldn't fault them. Nice breakfast. Spacious room.
Stayed in November 2023
Reviewed: 12 November 2023
Lisa
United KingdomLack of staff. Stood waiting for staff at the bar. Had to go and get the receptionist in the end as there was no bar staff.
Location is excellent for shopping at Chester oaks outlet.
Stayed in November 2023
Reviewed: 10 November 2023
Payakan
United KingdomI had not had the opportunity to use the swimming pool. Some of the areas in the hotel are in a need for a refurbishment.
Good sized and clean room. Large parking area. Quiet. Good breakfast and restaurant.
Stayed in October 2023
Reviewed: 9 November 2023
Lisa
United KingdomThere was a lack of vegetarian options for the cooked breakfast. I had eggs and mushrooms. Possibly they were taken before I got to the breakfast area.
The staff were lovely. The gluten free food was completely separated from other food which reduced the risk of cross contamination.
Stayed in November 2023
Reviewed: 30 October 2023
Chris
United KingdomCleanliness of room was good but not great and a funny drain smell in the room. The room was quite small but OK
Friendly staff very welcoming reception area
Stayed in October 2023
Reviewed: 28 October 2023
Margaret
United KingdomComfy room, great shower and good breakfast.
Stayed in October 2023
Reviewed: 28 October 2023
Louise
United KingdomThe bed wasn’t very comfortable
The property was clean and breakfast was good
Stayed in October 2023
Reviewed: 23 October 2023
Patricia
United KingdomThe staff and the pool were exceptional
Stayed in October 2023
Reviewed: 23 October 2023
Marlon
United KingdomRoom could do with bit of updating more attention fixtures and fittings.certain things need looking at and changing . but value for money .moved from 1 room because of a noise but was quickly sorted out, was another issue regarding a cleaning issue that was resolved quickly .
Staff were attentive and very friendly .had an amazing breakfast. Breakfast was just as good ,if not better as some of the high end hotels stayed in on my travels.few issues ,but definitly would stay again if I come to Liverpool.
Stayed in October 2023
Reviewed: 22 October 2023
Robert
United KingdomAlthough room was comfortable and clean, a refresh to paintwork/decor would have changed room from good to very good.
Spacious with good on-site restaurant, bar and other facilities. Friendly, efficient staff.
Stayed in October 2023
Reviewed: 22 October 2023
Dave
United KingdomAnnoying fan staying on and air con unit faulty hindered good nights sleep
Great staff, comfy beds and pillows, very clean, great pool and gym
Stayed in October 2023
Reviewed: 16 October 2023
Debi
Isle of ManThe hotel looked tired - in need of updating!
I loved the location & staff were all friendly and helpful
Stayed in October 2023
Reviewed: 15 October 2023
Joanne
United KingdomThe drinks were very expensive
Very good breakfast plenty of choice
Stayed in September 2023
Reviewed: 15 October 2023
Stephen
United KingdomOur room
Didn't have breakfast and I think our room was given away as we were at the races an when we came back to book in they had to allocate another room an being a single bed down to it an was a disabled room
Stayed in September 2023
Reviewed: 9 October 2023
Natalie
United KingdomPrice of breakfast. Room was basic & small not much room to move. Smell of cannabis from nearby rooms as you walked down corridor.
Lovely comfy bed , leisure facilities were fantastic & used twice on a one night stay.
Stayed in October 2023
Reviewed: 8 October 2023
Emma
United KingdomI was really happy in general however the bottom of the bathroom door was completely worn as was part of the skirting board. So just a bit of updating of the decor needed.
It felt warm and welcoming and was in a great location close to transport links but in pleasant surroundings. The shower was red hot and powerful.
Stayed in October 2023
Reviewed: 3 October 2023
Steve
United KingdomEverything was great
Great service and lovely atmosphere at this Hotel
Stayed in September 2023
Friedrichshafen, Germany
Hong Kong, Hong Kong
Lisbon, Portugal
Vuokatti, Finland
Anderson, USA
Klaipėda, Lithuania
Tršće, Croatia
Djúpivogur, Iceland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content