Decor in corridors very tired and some room doors showing signs of previous damage. Bedroom window could be opened but extent of opening was not adjustable and window opened too far for our comfort.

Excellent communication with check in staff prior to arrival. Room very clean. Pleasant view from our room which was to the front of the hotel.

Stayed in September 2024

main corridoors a bit worn and tired looking

n/a

Stayed in September 2024

No fridge in the room , those hideous coat hangers without hooks so you cant "steal" them, no toiletries to be found other that soap and shampoo

location , connectivity , breakfast was good , room basic and clean

Stayed in September 2024

Not many vegetarian options

The buffet style.

Stayed in September 2024

Not too many options for breakfast or dinner for vegetarians.

Nice hotel which was clean with friendly staff.

Stayed in July 2024

The room was tired. Stayed on for a second night due to travel issues with our baggage. Second room was in much better condition.

Nice location, easy access to transit.

Stayed in September 2024

i did not find any information about the sauna and jackuzzi being not suitable for kids before we used the spa. one of the reasons to choose this hotel with kids was the swimming pool but then we found out that no kids are allowed to jackuzzi and sauna (sauna was not working actually anyway) and I could not go there with my one year old as she wanted to get in the hottub so we had to stay in the room and use the bathtub in the room but the bigger kid got to go swimming in the swimming pool at least. but this infotmation should be more advertised 🙂

nice clean hotel, bed was comfy, room was nice, had a kettel in the room and also usb ports next to bed so we did not actually need our adapter at all, bed was nice and big and bathtub was great for kids. brekkie was good - loved the black pudding and haggis.

Stayed in September 2024

Breakfast and coffee isn’t served until 6:30. The breakfast was the same for six days. No elevators to the upper level from the street. We had to haul our luggage up 3 flights of stairs just to get to the lobby, if you take the bus there.

We enjoyed the bar area after a long day of being a tourist.

Stayed in September 2024

Cleanliness

Ambience

Stayed in September 2024

Steam in the bathroom whilst having a shower

Breakfast

Stayed in August 2024

Tiny dated bathroom. Cooked breakfast items were not that hot

Clean rooms, helpful, friendly staff

Stayed in September 2024

Sauna wasnt working Toilet was difficult to flush Couple of Mark's in bathroom

Staff were all very friendly and attentive

Stayed in September 2024

Breakfast was poor the “hot food” was cold and tasted days old as the hash browns was so hard and dry the beans and eggs were cold. The bacon was over done the only good part about the breakfast was the coffee and toast.

Location was great and staff were really lovely and accommodating. Dinner was very lovely especially the fish and chips.

Stayed in September 2024

Nothing

Good sized room, very tight bathroom space but everything you’d need. Great transport links and super off road parking.

Stayed in September 2024

There was no lift from the street entrance to reception quite a lot of stairs

Comfortable family room Staff were helpful and friendly

Stayed in August 2024

Parking

Comfortable

Stayed in August 2024

Our room was a little tired.

Friendly helpful staff, nice lobby and dining area and we were able to stow our bags for the day after an early morning arrival. Lots of transit options to this hotel.

Stayed in September 2024

Only minor things, not even issues. The bath seems a bit dated, and the toilet had some mouldy stains inside. On our return to the room after breakfast we had a note left on the bed stating we left the "do not disturb" sign outside - which we did not - so the beds were not made up. Yet the bins were changed and the coffee, etc replenished so we did not really understand the point of the card but did not bother us anyway. At dinner one dish was not available on both nights we ate there and never had any pre-warning about it only when ordered. Some drinks we ordered arrived with stained glasses provided.

Informative, quick response from reservation about special requests. Very easy and smooth check-in and check-out, welcoming reception staff. Very comfy beds and a fairly quiet room. Plenty small biscuits, chocolate, mineral water, coffee, etc, a lovely touch! Great quality toiletries. Lovely decoration and cakes for partner's birthday, thank you again! The breakfast staff is very pleasant and helpful, same at dinner service, everyone made us feel special. Wide selection of both continental and cooked items on the breakfast buffet, well organised and topped up, even at busy times. Tasty veggie curry and chutney at dinner (but overcooked rice and stale chips) Overall a great experience, thanks for all again so much!

Stayed in August 2024

Shortstaffed breakfast, seemed chaotic at times, but staff did their best to help

Right next to Edinburgh zoo with good conference facilities and decent size rooms

Stayed in September 2024

Pillows weren’t comfortable.

Good location, friendly staff, good breakfast, clean comfortable room, good value for money.

Stayed in September 2024

We chose this hotel for our last night in Scotland before we headed out to the airport because it was conveniently located right by the Airport Link bus, so it was meant to be a safe and comfortable place to sleep--we weren't concerned about proximity to sights and things like that. The room was clean and comfortable, just what we needed, and the staff very accommodating. We unexpectedly had to stay an extra night because our flight home got cancelled, and the staff were able to keep us in our same room, which was a plus. The in-house restaurant has a pretty extensive menu, which is nice because most shops and restaurants are about a 15-20 minute walk away. All in all, a pleasant and comfortable stay.

Stayed in August 2024

The bed and pillows were a little too hard for our liking and the shower was too small for me but other than that it was a great trip.

We loved the facilities and that it was right next to the zoo.

Stayed in August 2024

The price was considerable more that i had wanted to pay but as the city insist in having both the Fringe and the Tattoo on at the same time the demand for hotel rooms is very high and the hotel is responding to that demand as are all the others

Stayed bed only for 2 nights to see the Tattoo. The rooms and facilities met the high standards expected of the Holiday Inn brand an it was adjacent to the zoo and a short £2.00 bus ride to the city centre/castle etc

Stayed in August 2024

cleanliness

Breakfast, parking, bar and restaurant

Stayed in September 2024