No Fridge

N/A

Stayed in May 2024

Booking.com advertising Executive room. Holiday Inn called it Premier room -Confusing. Bin was part full of rubbish on arrival. No robes or slippers.One pack of biscuits. No newspapers was told should order on line Key card not worked (then read small sign don't put key card with credit cards)- better if been told in person. All problems sorted by exceptional staff promptly. Went for breakfast was told our room number had already been crossed off again staff sorted. Lots of niggly problems not what you expect paying for an executive room. Check in time is 4pm unless you want to pay a early fee. Most hotels check in is 3pm . Car park although very handy and accessible from hotel via door it was gloomy(lights did come on as approached areas ( done to save energy and nets I presume to keep birds out which is good but first glance bit creepy) although wouldn't have liked to go to it alone. Steep to exit from and scraped bottom of car. Restaurant catered for all but for someone who needs simple menu it was hard to choose. GF limited.

Location perfect beach over the road, town 5 min walk. Car park had availability reasonably price and undercover connection to hotel. Size of room, comfy with additional sofa and chairs. Mini fridge good although did seem hot in the cupboard it was in- nicely stocked with soft drinks. Tea, coffee,biscuits (although on arrival only one pack) and coffee machine. Selection of useful bits shower cap, shaving set, nail file tooth kit. Bathroom good size with extra shower. Towels. Balcony good size and equipped with chairs and table. Window unable to clean as weather/ time had taken it's toll on it. The staff were all friendly, helpful and polite and can not be faulted. Everyone of them excellent.

Stayed in May 2024

Parking was limited and not overly suitable for big cars Building was a bit outdated

Good breakfast Large rooms Great location

Stayed in February 2024

The staff was fantastic and super helpful! The location was also great, we had a sea view and could get around the city easily.

Stayed in May 2024

The car park was very cramped and difficult to manoeuvre in.

Good location on the seafront and within walking distance of the Lanes and other attractions.

Stayed in May 2024

Restaurant VERY expensive. View from bedroom looked of a graffiti slum ( squat). Bedroom ok. Bathroom clean and new but not thought out and awkward to use. Room was shoved at the back side of the hotel and seemed to be where staff stay or something similar.

Easy location. Comfortable bed.

Stayed in April 2024

Housekeeping left a lot to be desired. I noticed cup ring marks on the bedside table from the day before were not cleaned. I also noticed that the bathtub was not cleaned even though towels were folded. The Sugar and complimentary teas in the room were not replaced There was a LOT of noise coming from the room next to mine including them playing loud music( Maybe walls too thin?) The toilets in near the lobby area could only be accessed by hotel room key-why? There were no sockets/charging ports in the lobby area

The Breakfast had a reasonable variety of juices, teas and coffee. Its good that take-away cups( for tea and coffee) are provided. The room size was adequate. The location near the seafront, near shopping areas was great. The Reception staff were polite and helpful.

Stayed in May 2024

The hotel staff acts less urgent with the dog bite incident on my husband inside the hotel involving another guests’ dog where the huge dog was not wearing a muzzle. The hotel incharge who attended to us said that in the policy dogs should have muzzle but in the incident the dog is not wearing one. Beware!!!!!

Affordable and good location

Stayed in April 2024

The property is dated and the car park has seen better days.

The staff

Stayed in April 2024

Location

Stayed in May 2024

Sofa bed small and uncomfortable. Expect two beds for a family room at this price. Breakfast not included for teenage children despite booking saying breakfast included. Parking not signposted as marked on road and covered by cars parked outside when we arrived and paid a lot more at Regent Square. Balcony not well maintained and balcony furniture old, tatty and uncomfortable. Mould in shower. Check in took ages. Very slow despite having checked in online in advance. All in all too expensive for quality provided.

Great location and view. Nice breakfast.

Stayed in May 2024

Expensive

Great location, clean, big room

Stayed in May 2024

Expensive food menu- not great quality food

Very kind and friendly bar/restaurant staff

Stayed in May 2024

The fire alarm going off at 4 am in the morning

The friendly staff

Stayed in May 2024

It was in general need of repair. The bathroom sink was cracked and the table on the terrace was broken. The bath and shower was very difficult to adjust. We were awoken and evacuated from the hotel at about 4 am due to the fire alarm going off, and we’re not allowed back to our rooms for about 60 minutes.

The location and friendly staff

Stayed in May 2024

Tired decor, beds that were too hard or too soft , too old bathroom and decor

Location , staff and breakfast excellent

Stayed in May 2024

Parts of the hotel are a little dated. A lick of paint here and there, particularly in the rooms would make a big difference. The lift to the underground car park was out of order, which was a struggle for my wife who has some mobility issues. Staff did however give a discount on the parking in recognition of this. The room card didn't work on one occasion and typically it was at a time when guests were checking in, hence a long wait in a queue after a tiring day out. Other guests slamming doors at all hours when absolutely no need and the fact you physically have to do this was a pain. Hardly the hotels fault, but a few signs around the building like in Premier Inns to remind guests to keep noise to a minimum may help? Had a small issue with the TV not working, but staff quickly rectified this.

Great location right on the front and moments from the beach, shops, bars and restaurants Brighton has to offer. Friendly and helpful reception staff. Comfortable room. Secure underground parking available at a cost.

Stayed in May 2024

Car park designed for tiny cars and could do with a refurb

Close to the beach

Stayed in May 2024

The room was exceptionally hot, the air con was rubbish, hardly slept due to the heat.

Great location

Stayed in May 2024

Close to all amenities. Clean

Stayed in May 2024

The third bed (sofa bed) was uncomfortable and could feel the springs. The balcony’s could do with some cleaning and re painting

Location was great and staff were helpful

Stayed in May 2024

Telephone not working in room and so had to go downstairs to order room service. Informed reception, but attempt to fix the phone was not offered.

Great room facilities particularly the bathroom. Very comfortable bed. Very clean. Good food.

Stayed in May 2024

Power outage on the night stayed which only affected the floor of the hotel. Poor flushing mechanism on toilet.

Excellent location. Great breakfast

Stayed in April 2024

Not an attractive facade. One lift out of order, and the other felt, and sounded, like it was about to breakdown too. The “Starbucks” lounge area was not manned initially, and then the barista struggled with the coffee/tea machine… and the till. The underground car park had ridiculously narrow spaces… I feared for my vehicle.

Location, nice sized room, very comfortable bed

Stayed in April 2024