Not an attractive facade. One lift out of order, and the other felt, and sounded, like it was about to breakdown too. The “Starbucks” lounge area was not manned initially, and then the barista struggled with the coffee/tea machine… and the till. The underground car park had ridiculously narrow spaces… I feared for my vehicle.

Location, nice sized room, very comfortable bed

Stayed in April 2024

To be fair, we were informed prior to our stay that one of the lifts wasn't functioning, but it only left a single small lift for all guests to use, which wasn't ideal. The general decor was quite dated.

Room was clean, spacious and beds were large and comfortable. Room facilities were excellent with all that you need for a family stay. Location was excellent and accessible.

Stayed in April 2024

Price

Coffee was good

Stayed in April 2024

Not being confirmed a twin room. So ended up with a sofa bed and a bed.

Liked the breakfast

Stayed in April 2024

The wall were filthy, the Bathroom was dated and mould growing around the Sink. The room smelled musty. Lifts not working.

The Staff were are great

Stayed in April 2024

Parking.....the spaces are so tight

Location and staff were lovely. Breakfast was amazing.

Stayed in March 2024

Good location on seafront near to town centre. Friendly, helpful staff. Comfortable bed. Decent sized room. Attractive discount for Sunday and Monday nights.

Stayed in March 2024

I did not like Sausages at breakfast they did not look very pleasant , on the last i chanced one i took the smallest bite i had to spit it out it was ofall. And we both got very sick . I saw a man at table next to me he had 2 sausages , so i would say he had fun later.

We stayed there before , and because we did the girl at Recp give us a free drink . She also extended our check out time 1H 30M wich was very nice and helpful.

Stayed in March 2024

The dogey lift, it was a bit rickety

The bed and pillows were good

Stayed in April 2024

The WIFI was terrible, and I was barely able to connect my devices to it. When I did manage to, I opted to use mobile data just because WIFI was so slow and weak. When I told the front desk staff, they said there was nothing they can do about it. My colleague, who was in a room quite far away, said she had a strong connection though, so I guess i was unlucky with the room location in comparison to the WIFI points. The lift was out of order during check in, which meant we had to carry our luggage up two flights of stairs. We were not offered any help, but we also didn’t ask for any. We did encounter staff carrying older guests’ luggage though, so fair enough. The lift was fixed within 24 hours.

The place was very clean, the room conveniently close to the lifts and breakfast was very good. Heating AND cooling worked flawlessly, the bathroom was spacious and the room had good ironing facilities, and an electric kettle (with different tea and coffee options). The room service staff were excellent, as were the breakfast staff. The hotel itself is a 2 minute walk away from convenience shops and restaurants, and a 5 minute walk from the main street with loads of shopping places.

Stayed in April 2024

Felt dated and old. Carpets were stained and bed is squeaky and really soft, just really old.

Good location and quiet room. Bathrooms are nice.

Stayed in April 2024

Elevator was not working downstairs from the car park. Had to go around the stairs to the front of the building with the chill of the night

Well located, clean rooms and common areas and welcoming staff

Stayed in April 2024

No real character- a bit soulless

Clean and tidy - helpful staff and handy location

Stayed in April 2024

Overpriced rooms, poorly looked after balcony, overpriced disabled bays with lack of signage to state this and no breakfast included in the price of your room.

We have stayed here many times and mainly because it is the only hotel we have found that has a decent size room with a bath (I have a disability and need access to a bath). Unfortunately the price I think is always too much. We usually get a room with the balcony and these really could do with a lot of love and attention. I appreciate that they are sea facing and the weather and spray from the sea can cause damage, but they clearly have not been looked after or re-decorated for a very very long time. I have a disabled badge and used the spaces out the front of the hotel, this is great but only if you are lucky enough to get one as there are only four spaces, which the hotel charge you for. I think given the price they charge for rooms, the least that should be included is either your parking or a breakfast. Disabled parking should always be free and this also should be clearly signposted outside the hotel as it is not until you either are told at reception or see it on their website. So in theory if I was just visiting Brighton for the day and found that disabled bay, i would not have to pay, but because i was staying at the hotel i had to pay £10 per night and this was discounted as i had IHG membership otherwise it is £15 per night. Breakfast is not included in the price of your room and therefore you have to add this on. I think the hotel could do with alot of much needed love and re-decoration.

Stayed in April 2024

Kids having to share a sofa bed which wasn’t big enough

Lovely room overlooking the sea

Stayed in April 2024

Normally you can ask for a toothbrush but there were none available. Can't really complain

It was a super of the moment booking but it was totally worth it with the location

Stayed in March 2024

The staff obviously can’t cope when the hotel is full. One person on bar . Ran out of several draught beers but barman didn’t have time to replenish. Extremely poor for such a prime location hotel.

Location and facilities. Superb breakfast

Stayed in April 2024

WiFi only working intermittently, elevators under maintenance (one only working)

Location and spacious room

Stayed in April 2024

Nothing

Fab location.. just a normal standard holiday Inn...you know what to expect

Stayed in February 2024

Breakfast was rather chaotic. The quality of the food was good but the items weren’t re-stocked when they ran out.

Great location Friendly staff Good room

Stayed in April 2024

Toilet not functioning well Room cleanliness - tainted sofa

Location Breakfast Menu Staff Servives

Stayed in April 2024

The lift situation - only one working

Location and size of room

Stayed in April 2024

Very slow restaurant service, it took two hours for us to complete our meal because the service was so slow. And it was only us in the restaurant!

Comfortable and clean rooms, perfect location with convenient underground car parking.

Stayed in April 2024

Room was cold and needed to have a heater on constantly during our stay. Room was also above an operating business (garage) so lots of noise during the day.

Location and on site Parking

Stayed in April 2024