Having to pay for parking, being told not to leave anything in the vehicle due to prolific theft of valuables and vehicles on their car park, also a man tried to enter my room before 08:00am in the morning of my stay which wasn’t house keeping, I thought it was very strange

Property was easy to find and located very near where I needed to be. Quality As you would expect from a holiday inn

Stayed in June 2024

Bathroom could do with an update

Breakfast was good

Stayed in June 2024

The Hotel could do with a refurb and was very cold

The staff were very friendly

Stayed in June 2024

bed was extremely comfortable for my bad back

Stayed in May 2024

Nice location , easy to find, enough parking space.

Stayed in June 2024

Though not the end of the world, the check-in could have gone a bit smoother for my liking. Firstly, the signs in the car park and the info on booking.com make it seem like you have to pay online for parking via a QR code when you arrive. This is slightly misleading. As if you don’t do this immediately you then discover through the receptionist that your parking can be validated inside. It feels like a bit of a trap but I assume this is the operation of the car park owning company? Secondly our receptionist was very friendly and approachable but she did seem in a bit of a rush to check us in. Which meant she forgot to explain anything about timings (checkout/breakfast etc.) When prompted she was very apologetic but then provided us with the wrong times for breakfast (week day instead of weekend). Again, not the end of the world and perhaps it was a busy time for arrivals but first impressions do count. As a former receptionist I’m a bit more forgiving! She was very polite though and I suspect this was just a one off judging by her professionalism.

We were pleasantly surprised once we checked in. The front of the hotel is quite drab and unassuming to put it lightly. The area the hotel is in is built up and very commercial. But once inside,the foyer and the bar area are lovely. The rooms were spotless and impeccably turned out…major credit to the housekeeping team! Our beds were extremely comfortable and we had everything we needed. The bar staff were super friendly. Especially the barman who was on around 11pm on the night of Saturday 1st June (sorry forgot to note any names). He made a special effort to cheer up our very grumpy 3 year old who was positively charmed by his attentions. Also lovely were the breakfast team on the Sunday morning. Very smiley and bent over backwards to make sure we were looked after. They even checked to make sure we absolutely didn’t need any more hot food at 11am before clearing away. The breakfast itself was delicious and a surprisingly good selection. Overall we as a family would absolutely stay here again if in the area. I used to work as a receptionist in a Holiday Inn 15 years ago and I am staggered by how the company has improved its facilities and offerings since then! Most obvious in this hotel is how much the staff care about the job they are doing. A fantastic team, thank you for your hospitality!

Stayed in June 2024

The room was really good the facilities excellent the staff were really friendly and helpful.

Stayed in June 2024

Slught marks on the bed sheets but spoke to reception and resolved.

Great value for money. Staff were very helpful and polite.

Stayed in May 2024

The cost of the car parking! I did not realise until I had booked.

Great location, friendly Reception staff, clean Hotel and the beds were very comfortable.

Stayed in May 2024

One Lift not working. Rooms begin to look tired . The room was expensive for its condition. I thought this was about a £60 per night room and not £99 as charged

The hotel is well located but is beginning to show its age . One of the lifts was not working so long waits at times to between floors . Friendly welcome . Breakfast area very clean and tidy with good selection.

Stayed in May 2024

Bed was not the most comfortable

Good location for our needs. Staff were excellent

Stayed in May 2024

The main reception staff were not so friendly

Breakfast and the bar area staff

Stayed in April 2024

I have no complaints as I was looked after to an extremely high standard by the full team.

Breakfast was great lots of options all fresh produce. I took mine back to my room to relax was such a wonderful experience

Stayed in April 2024

Breakfast excellant as usual

Stayed in February 2024

Nothing

Dark room Nice shower Parking

Stayed in May 2024

Corridors and lift area had dirty dishes and laundry lying on the carpet

Lovely helpful staff. Clean room and great breakfast

Stayed in April 2024

Helpful staff.. lovely size room.. perfect breakfast..

Stayed in April 2024

The carpet on level 5 outside the lift could need replacing.

The staff was excellent and very helpful. The room was also very clean and very well decorated. So very comfortable also.

Stayed in May 2024

There was some weird buzzing noise coming from outside during our sleep. Other than that the stay was great

Spacious, clean, comfortable. Good breakfast.

Stayed in May 2024

No cash accepted, credit card only. Hotel located in an industrial area, no shops etc nearby

Reasonably priced, good spacious rooms, friendly staff

Stayed in May 2024

The ventilation inside the bathroom was inadequate and hence was suffocating

Stayed in May 2024

Everything was fine for the price.

Professional staff and quiet location.

Stayed in April 2024

The toilet flush system way too old.

Large family bedroom, free car park, nice location

Stayed in April 2024

Hard pillows and bed At the bar staff didn’t know how to make cocktails so i have to give instructions what to do and what ingredients they need 😅

Its was clean, and the staff was friendly at the reception

Stayed in April 2024