Keel Square, Sunderland, SR1 3DS, United Kingdom
#2 of 6 hotels in Sunderland
Guests' ChoiceBased on 1031 hotel reviews
8.9Cleanliness
9.4
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 10 May 2024
Mel
United KingdomNothing it was ideal
It was very good value for money and of a really good standard. Would definitely go back
Stayed in April 2024
Reviewed: 10 May 2024
Jo
United KingdomWas hot and no opening windows
Very central
Stayed in May 2024
Reviewed: 8 May 2024
Kevin
United KingdomNothing
Location was perfect and so was breakfast
Stayed in May 2024
Reviewed: 8 May 2024
June
United KingdomThe toilets being on the first floor, not good at all when you have a disability especially if the lift was out of order. Bit to modern no coverings on the ceiling.
The Location, the staff and the breakfast was very good indeed.
Stayed in May 2024
Reviewed: 2 May 2024
Helen
United KingdomThe only fault I found was a sticky floor as you entered the room (laminate not carpet!) Something had clearly been spilled and not properly cleaned.
Great location. Fantastic staff. Lovely room. Comfortable bed. No complaints. We used the little gym which served a purpose. Breakfast good.
Stayed in April 2024
Reviewed: 29 April 2024
Charlie
United Kingdomthe gym
Stayed in April 2024
Reviewed: 28 April 2024
Rebecca
United KingdomThe rooms were very clean and spacious. The bed was extremely comfortable and the space felt light and open. Bathroom was also very nice and can’t fault the staff at all as they were extremely helpful and friendly :)
Stayed in April 2024
Reviewed: 28 April 2024
Paul
United KingdomBreakfast was delicious, well presented, stocked well and fresh.
Stayed in April 2024
Reviewed: 27 April 2024
Cath
United KingdomBread and cakes were open to the air so a little on the dry side
Breakfast was excellent for a buffet. Good quality ingredients kept well. Self-service drinks but a good selection. Good airy space.
Stayed in April 2024
Reviewed: 27 April 2024
David
United KingdomI thought there should be a security gaurd on front door of the holliday inn Sunderland with it been a weekend .we
We thought breakfast were really nice . I like facty you could have cooked breakfast plenty of choice .
Stayed in March 2024
Reviewed: 25 April 2024
Penny
United KingdomThere was nothing to dislike
Ideal location for the Empire Theatre.
Stayed in April 2024
Reviewed: 25 April 2024
Dennis
United Kingdomjust a little warm in the room and could not open the window but nothing major.
it was central to all i wanted to do. the staff were very helpful and the hotel was perfect. we really enjoyed the the breakfast there was plenty to choose from. we will definitly be staying again in the future.
Stayed in March 2024
Reviewed: 24 April 2024
Mathew
United KingdomTV took about 20/30mins to work properly This is extremely annoying when you want to relax.
Very clean, good staff. Good deal on food
Stayed in April 2024
Reviewed: 24 April 2024
Ann
United KingdomThe internet and tv connection did not work properly.
Fantastic location staff we’re great but the room exceeded our expectations it was much larger and really well kitted out.
Stayed in April 2024
Reviewed: 19 April 2024
Frances
United KingdomWas welcoming and friendly
Stayed in April 2024
Reviewed: 18 April 2024
Ann
United KingdomNo complaints this property ticked all the boxes
Stayed in March 2024
Reviewed: 17 April 2024
Janet
United KingdomTea and coffee supplied was poor
Great location
Stayed in April 2024
Reviewed: 17 April 2024
Layla
United Kingdomnothing, everything was top notch
great location, friendly staff, comfy
Stayed in April 2024
Reviewed: 16 April 2024
Tina
United KingdomThe bed was very small for size of room and it was very hard
The location was good for local amenities. And breakfast was good.
Stayed in April 2024
Reviewed: 16 April 2024
Usifo
United KingdomThere is no onsite parking.
The hotel was clean and looked very well updated. The rooms have good view and the breakfast was great.
Stayed in March 2024
Reviewed: 15 April 2024
Fleetham
United KingdomNothing
Visited the theatre very close to it and pubs
Stayed in April 2024
Reviewed: 15 April 2024
Doctor
FranceNot good if you have to park a vehicle. The nearest car parking is pay by the hour. Could hotel arrange with better rates for overnight parking?
The location is superb, with bars and restaurants very close. Breakfast is substantial. Good choice of cooked food. Coffee choice excellent.
Stayed in April 2024
Reviewed: 15 April 2024
Janice
United KingdomNothing
Beautiful hotel central for the theatre, shops etc…
Stayed in April 2024
Reviewed: 14 April 2024
Julie
United KingdomOnly negative was, Not enough tea/coffee/sugar in room however we made do
Excellent location for theatre, very clean good value for money
Stayed in April 2024
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