Pembroke Road, Portsmouth, PO1 2TA, United Kingdom
#21 of 27 hotels in Portsmouth
Guests' ChoiceBased on 4183 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.8
Staff
8.4
Value for money
7.5
Free WiFi
7.8
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End of dialog contentReviewed: 20 May 2024
Barbara
United KingdomPillows were lumpy!
Great location for Isle of Wight ferries & a walk round Southsea. Good breakfast.
Stayed in May 2024
Reviewed: 20 May 2024
Lee
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 19 May 2024
Christina
IrelandFood was average. Pool was full of kids swimming lessons. Jacuzzi not working. No outdoor sitting area.
Location. Room was clean. Staff are friendly.
Stayed in May 2024
Reviewed: 18 May 2024
Carole
United KingdomThe bed and mattress had seen better days and wasn't overly comfortable due to a dip in the middle of the double bed that we kept rolling into.
Staff were helpful, friendly and efficient. The location was perfect for all the attractions and the hotel was quiet at night. Breakfast was delicious and plentiful. The room had everything we needed.
Stayed in May 2024
Reviewed: 14 May 2024
Donal
IrelandService slow and food n wine in restaurant expensive and mediocre
Location
Stayed in May 2024
Reviewed: 14 May 2024
David
AustraliaGood size, nice room with pleasant view of Portsmouth
Stayed in April 2024
Reviewed: 12 May 2024
Tina
United KingdomNo outside space and given twin bed room not double.
Nice pool, bar etc.
Stayed in May 2024
Reviewed: 12 May 2024
Odeta
United KingdomJacuzzi and steam room was not working during our stay and this was the only thing that disappointed us.
The food at the restaurant was awsome! Very friendly staff, good location, nice room, warm swimming pool, I enjoyed sauna. Would come back.
Stayed in May 2024
Reviewed: 10 May 2024
Soane
United KingdomThe pool that was advertised was really not very clean.
The staff were fantastic and so helpful. Love that there was tea/coffee/hot chocolate and biscuits in the room..
Stayed in April 2024
Reviewed: 10 May 2024
Mark
United KingdomNothing
Lovely room, excellent location, fantastic breakfast
Stayed in May 2024
Reviewed: 7 May 2024
Qurratul
United KingdomThey lack staff during breakfast. Breakfast was not running smooth on 6th May. Not sure if its that day only or everyday. But not happy with their breakfast served on that day.
The location was good. Interior was nice. Staff were friendly
Stayed in May 2024
Reviewed: 7 May 2024
Debakshi
United KingdomStaff shortage! The breakfast staff were over burdened. I felt rather bad for them and I won't complain about what was amiss as they were doing their best 😊
Excellent location, great connections to public transport and easy to find. The room was decent and they were nice to respond to requests promptly & GREAT BREAKFAST!
Stayed in May 2024
Reviewed: 6 May 2024
Parminder
United KingdomSpacious as booked a premium room. Hotel staff were friendly and the breakfast and dinner menu were good too
Stayed in May 2024
Reviewed: 6 May 2024
Paul
United KingdomNothing
Firstly value, secondly bed comfort thirdly great breakfast if a little shambolic regarding the staff..
Stayed in May 2024
Reviewed: 4 May 2024
Claire
United KingdomLiked everything Poor breakfast but staff very helpful
Proximity to beach and promenade. Dog friendly. Clean and comfortable accommodation. Blue badge parking
Stayed in May 2024
Reviewed: 3 May 2024
Diane
United KingdomBathroom small and shower head mouldy.
Clean and comfortable.
Stayed in May 2024
Reviewed: 2 May 2024
Ian
United KingdomI know some of the staff were training but thought overall the service in the bar and dining room needs improvement. There were a lot of people movement in and out of the reception area with the spa and hotel and couldn’t decide if they were loitering or not and some looked undesirable. Needs to have security and a separate entrance to the spa area in our opinion!!
Bed was really comfortable
Stayed in April 2024
Reviewed: 2 May 2024
Alison
United KingdomSofas in the bar area were hard & dirty, especially in the children's area. Bed wasn't very comfortable. Didn't go much on the restaurant menu - hence, ate out.
Location of the hotel, within walking distance of where we wanted to visit
Stayed in April 2024
Reviewed: 2 May 2024
Proudfoot
United KingdomWe v were happy with everything.
T.he hotel was clean and comfortable. The staff were helpful The costs of dinner, drinks etc were reasonable.
Stayed in April 2024
Reviewed: 1 May 2024
Mark
United KingdomBreakfast fine easy walking distance to town
Stayed in February 2024
Reviewed: 30 April 2024
Mena
United KingdomNothing really
Clean and suitable for both business and leisure. It’s not luxury but adequate / satisfying
Stayed in April 2024
Reviewed: 29 April 2024
Keith
AustraliaVery clean and tidy Breakfast was awesome
Stayed in April 2024
Reviewed: 28 April 2024
Barrie
United KingdomPeople walking across reception to go to pool just wearing a towel when we are eating breakfast . Car parking very tight .
Good location friendly helpful reception staff . Breakfast was hot and replenished quickly
Stayed in April 2024
Reviewed: 28 April 2024
Jonathan
United KingdomParking is VERY difficult due to layout of car park
Centrally located for a visit to family
Stayed in April 2024
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