93-127 Albert Road, Middlesbrough, TS1 2PA, United Kingdom
#2 of 10 hotels in Middlesbrough
Guests' ChoiceBased on 2403 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
9.1
Facilities
8.5
Staff
9.0
Value for money
8.5
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 13, 2024
Sam
United KingdomBreakfast was good. Hotel was lovely, clean and suitable for the purpose. As a solo traveller, I felt safe within the hotel.
Stayed in May 2024
Reviewed: June 12, 2024
Pardip
CanadaThe staff were awesome… especially the two guys that helped me with directions and they were generally very friendly
Stayed in June 2024
Reviewed: June 11, 2024
Gregory
United KingdomWifi dodgy
Staff and breakfast
Stayed in June 2024
Reviewed: June 11, 2024
Ivor
United KingdomEverything was ok
Welcoming,clean,happy
Stayed in June 2024
Reviewed: May 27, 2024
John
United KingdomBar and food
Stayed in May 2024
Reviewed: May 26, 2024
Frances
United KingdomPerfect location, comfortable beds, great shower
Stayed in May 2024
Reviewed: May 26, 2024
Leanne
United KingdomExcellent location clean and friendly staff
Stayed in May 2024
Reviewed: May 26, 2024
Alison
United KingdomNothing
Location, staff and nice modern hotel with parking.
Stayed in May 2024
Reviewed: May 25, 2024
Siobhan
United KingdomNothing
Great location Friendly staff
Stayed in May 2024
Reviewed: May 23, 2024
Stephen
Isle of ManLocation
Stayed in April 2024
Reviewed: May 19, 2024
Jo
United KingdomWe didn't like that our room had been changed! We requested a room near the lifts as my husband has a bad knee and is waiting for a replacement. On our last visit, a lovely chap on reception put it in the system and allocated our room, stating room Not to be changed. Melanie changed us and put us on the other side of the hotel room 016. Long walk and not near a lift.
We have stayed here a few times now and found everything great, Hence why we keep booking here when visiting our family. We like that is close to everything. Room's lovely, Hotel Clean, Staff welcoming and helpful.
Stayed in May 2024
Reviewed: May 18, 2024
Brandon
SpainComfortable and very convenient Stay, Thank You. The room was like mile walk from reception, lol, but was clean and comfortable, and more than suitable for the overnight stay. Was rested and fresh to meet students in the morning :) Thank You
Stayed in May 2024
Reviewed: May 17, 2024
Palmela
United KingdomWas noisy in the morning
Great location
Stayed in May 2024
Reviewed: May 15, 2024
Baian
United KingdomLocation, staff friendliness, room cleanliness, perfect breakfast options
Stayed in May 2024
Reviewed: May 14, 2024
Sandrin
United KingdomHotel is well positioned, surrounded by restaurants, pubs and clubs. Staff members are always welcoming and friendly. We use Holiday Inn most of the times and we are very pleased with their services.
Stayed in April 2024
Reviewed: May 6, 2024
Jodie
United KingdomN/A
The hotel was very clean and the staff were extremely welcoming and attentive
Stayed in May 2024
Reviewed: May 5, 2024
Marion
United KingdomHeating in room took 4 hrs to come on and it took about 30 mins to get a portable heater.
Good value for money.
Stayed in May 2024
Reviewed: May 5, 2024
Susan
United KingdomThe staff were really friendly and helpful Great breakfast Really good value for money
Stayed in May 2024
Reviewed: May 4, 2024
Angela
United KingdomStaff was unclear of parking conditions when entering your registration on the tablet it told me my parking was exempt yet i was still charged £6 parking. This does not seem right and i was fobbed off when i challenged this.
Very clean and comfortable room.
Stayed in May 2024
Reviewed: May 4, 2024
Davie
United KingdomBadly behaved and noisy children. Lack of shelter in the smoking area.
Friendly staff. Good breakfast. Clean. Excellent position.
Stayed in April 2024
Reviewed: May 2, 2024
Craig
United KingdomThe breakfast could have been a little better however we still had it so it can’t of been that bad
The location is fantastic and I can’t fault how clean the place is.
Stayed in April 2024
Reviewed: May 2, 2024
Ian
United KingdomGood room, excellent breakfast. Friendly and helpful staff.
Stayed in May 2024
Reviewed: May 1, 2024
Suhail
United KingdomCar parking.... Have to pay for it despite being advertised as Car Park available.
Great location and great Hotel.
Stayed in April 2024
Reviewed: April 28, 2024
Dawn
United KingdomConfusing 2 lift system to get to our room. We felt a bit rushed at breakfast time- we would have preferred a later breakfast on a Sunday.
Good central location . Late check out.
Stayed in April 2024
Berlin, Germany
Kalabaka, Greece
Alghero, Italy
Mannheim, Germany
Pilot Mountain, USA
Petra, Greece
Mathildedal, Finland
Salò, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content