There was no fridge in my room

Breakfast and location

Stayed in May 2024

The room had two twin beds, even though I said a double room for a single occupancy, the beds were comfortable, but they moved easily.

Room was very comfortable even though small, but that promoted going out and meeting people. Location was exceptional as we visited Birmingham to participate in an event that took place in Centenary Square. Breakfast was great, good choice between typical British and continental breakfast.

Stayed in May 2024

Good location and perfect breakfast.

Stayed in May 2024

Room clean, nice breakfast. Friendly and attentive staff. Convenient location for Symphony Hall.

Stayed in May 2024

No

Very convenient at a reasonable price.

Stayed in May 2024

One of party was a vegetarian we arrived at breakfast at 1030 and breakfast was served until 11am. There food items at breakfast that were not available at 1030 x 2 items despite there being half an hour until breakfast ended staff just indicated the items were not available .

Good location and well presented

Stayed in May 2024

Breakfast was very basic and most items were not replenished when they had run out like juice, pancakes, hot meal items. We didn’t have much choice for what we could eat as we are vegetarian.

Great location and rooms were clean and very comfortable. Staff were also very helpful.

Stayed in May 2024

There was a rowdy party in the early hours and no one did anything about it. 2am - 4am

Clean, large room, nice breakfast

Stayed in May 2024

We found the room to be lacking any toiletries to which we were told would be in the room upon arrival. We stayed for 3 nights, to which we expected the sheets to be at least changed on the 2nd and 3rd night to which they had not been. The air-con did not work at all throughout our stay and it was extremely hot in the room which made it incredibly difficult to sleep (currently heavily pregnant) I did request a fan, but sadly didn’t do much to cool the room down at all. When we vacated the room for the day during our stay, we also noticed when we arrived back the room hadn’t been properly cleaned, which made it feel like all the money we had spent to stay there (almost £300) wasn’t worth it. Downside was location especially if you wanted to walk into the city, sadly the dual carriageway is bang in the middle of the hotel and city centre, so unfortunately we had to request an Uber to get us to and from which was a little pricy. (First time visiting without a car) we did ask about alternative walking (safe) routes to the centre from the hotel but whom we spoke to wasn’t sure there was any safe routes without using the dual carriageway! We weren’t aware of food menus during our stay at all which was disappointing. Nor did we have any menus in the room if we wanted to have a sit-down meal.

We found the staff very friendly and helpful. Immediately greeted with a lovely member of staff who allowed us to check-in early which was brilliant, plus have us an option or room type upon arrival. Breakfast was included which was great! And within a good time slot also! Highly recommend getting up early to avoid an extremely busy breakfast area and guarantee a seat/table. Plenty of variety of breakfast choices, and drinks which went down really well with me and my partner! Front reception area was very clean and plenty of seating to relax by the bar and look out to the city. Lifts x3 to help you navigate to either reception on 1st floor or up to your floors (up to 17) Definitely Greta views overlooking the city skyline.

Stayed in May 2024

Air con took a bit to get to the right temperature. But other than that the room was great

Great location. Room was very generous and bed comfy.

Stayed in May 2024

Price during fire expo week was too high for the type and class of hotel. Breakfast served only scrambled eggs. I prefer fried or boiled.

Location was great, right in the centre of the city. The room was spacious and breakfast good

Stayed in May 2024

Good location Nice breakfast Comfy room

Stayed in May 2024

Bed and pillows a bit uncomfortable and was woken up by other guests (not really the fault of the hotel).

The location was excellent, staff were really friendly and helpful. The breakfast was lovely.

Stayed in May 2024

Carpet needed a good vacuum/clean but beds etc spotless

Have been several times to this hotel, great location, lovely staff

Stayed in May 2024

All good.

Great location, clean rooms, good breakfast and good value.

Stayed in May 2024

N/A

Great location. Ideal for Utilita Arena and the city centre. Room was very clean, beds very comfortable, and an excellent shower. Friendly staff made us feel very welcome. A special mention for the gentleman on duty at breakfast (Sean, I think), who was really friendly and helpful and had a great sense of humour. Thank you

Stayed in May 2024

More vegan options such as vegan yoghurt..

Breakfast was nice. Buffet style and all freshly made.

Stayed in May 2024

Excellent central loction within easy walking distance of New Street Railway Station and all major city centre civic buildings

Stayed in May 2024

hot rooms

clean convenient great size room big shower Good breakfast polite staff

Stayed in May 2024

Na

Location. Not too far from arena and shops and bars. Quiet area. Good, clean rooms.

Stayed in May 2024

Having to leave before 8am to avoid road closures! I paid too much, I booked the room ages ago and then noticed a week or so ago the rooms were half what I paid. I get it's supply and demand and last minute bookings can get better deals. Just felt a bit annoyed about it.

Clean, fresh feeling hotel. Comfy beds. Very friendly front of house staff

Stayed in May 2024

Shaun on the front desk was really pleasant and friendly very helpful

Stayed in May 2024

No face washer , single beds . Would have preferred a queen or king

The location , modern deco

Stayed in May 2024

Clean Nice size room Good shower Excellent breakfast

Stayed in May 2024