Bracken Place, Chilworth, Southampton, SO16 3RB, United Kingdom
#19 of 34 hotels in Southampton
Guests' ChoiceBased on 993 hotel reviews
8.0Cleanliness
8.5
Comfort
8.7
Location
8.4
Facilities
8.2
Staff
8.6
Value for money
8.1
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 15, 2024
Pride
United KingdomWe saw some hairs in the shower and our bedding so the cleanliness wasn’t 100 %
Location , meals and comfort
Stayed in June 2024
Reviewed: June 11, 2024
Kristina
United KingdomGreat room, super comfortable bed and pillows and really decent shower. Black out curtains helped a lot for not being woken too early by the light and check out being at noon was a bonus for us. Breakfast was okay too, plenty of choice, think the hot buffet would probably be better on busier mornings where everything needs to be replenished quicker so it would be fresher throughout. But we still had plenty of good food to eat and left happy. Would fully recommend this hotel.
Stayed in June 2024
Reviewed: June 10, 2024
Cliff
United KingdomWasn’t happy about window being screwed shut,if there was a fire outside my door how am I supposed to get out plus the price of breakfast was ridiculous,£20 for a below par,tasteless breakfast,yolks on eggs were hard,hash browns were barely warm and under cooked sausages (I did take a photo,posted in lobby section on here)I asked if they could do me a fried slice and the waitress didn’t have clue what I was on about,so pretty poor on that.
Room was clean and spacious
Stayed in May 2024
Reviewed: June 9, 2024
Cooper-robins
United KingdomFood could’ve been better
Amazing welcome by many of the staff General manager particularly helpful, friendly and very open to feedback
Stayed in June 2024
Reviewed: June 7, 2024
Rhoda
IrelandThat the door to the amazing accessible room wasn’t wider. It barely scraped a wheelchair through, but if you were trying to self propel, you’d loose some fingers.
We had two rooms, an accessible room and a twin room. They were connecting, so our party were all together. The warm yummy cookies upon arrival were so welcome. The hotel was busy, but staff were still exceptionally helpful. The staff member in charge of seating everyone for breakfast was just great vibes. Charming, funny, helpful. Loved her.
Stayed in May 2024
Reviewed: June 5, 2024
Malcolm
United Kingdomdinner/breakfast good but no reduction for child breakfast a bit "money grabbing)
Stayed in June 2024
Reviewed: June 5, 2024
Sally
United KingdomNothing we did not like.
Quiet room and comfy bed. Very good dinner with imaginative menu. Breakfast was included in our price and was plentiful. Staff friendly and helpful.
Stayed in May 2024
Reviewed: May 31, 2024
Robert
United KingdomPoor menue choices. Bar menue and restaurant menue the same. Only difference as a member of staff said is you get served in the restaurant
Clean quiet rooms. Nice bar area
Stayed in May 2024
Reviewed: May 31, 2024
Susan
United KingdomThe rooms are quite dark and you need a light on most of the time
Well appointed rooms with very comfy beds
Stayed in May 2024
Reviewed: May 30, 2024
Rosalee
United KingdomNothing
Convenience, clean and helpful polite staff
Stayed in May 2024
Reviewed: May 30, 2024
Gary
United KingdomLighting was a tad gloomy but ok
Good venue, spacious and comfortable
Stayed in April 2024
Reviewed: May 30, 2024
Julie
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: May 30, 2024
Shaun
GuernseyThe inter-connecting rooms were great for our family. It is only a short drive to Southampton and the nearby activities
Stayed in April 2024
Reviewed: May 30, 2024
Marat
United KingdomGood hotel with reasonable prices
Stayed in May 2024
Reviewed: May 29, 2024
Lisa
United KingdomThe receptionist on arrival was not great. Gave us the wrong checking in sheet. Not helpful when we asked to remove feather pillows due to allergy.
As you would expect from a Hilton. High standards.
Stayed in May 2024
Reviewed: May 23, 2024
Sergio
United KingdomNo food in the breakfast buffet. Staff talking to each other and no intention to display more food. Rude to clients when asked to get more food.
Stayed in March 2024
Reviewed: May 22, 2024
Kamaljit
United KingdomEasy route
Stayed in May 2024
Reviewed: May 20, 2024
Cristina
United KingdomAmazing 👏
Stayed in April 2024
Reviewed: May 20, 2024
Osarenren
United KingdomThe parking system for a lodger to be paying daily for parking
Stayed in April 2024
Reviewed: May 14, 2024
Elisabeth
United KingdomThe cooked breakfast was disappointing as it had been kept warm for a long time. The fruit was fine. I liked the dining room overlooking the trees.
Stayed in May 2024
Reviewed: May 13, 2024
Marcus
United KingdomDark room
Staff
Stayed in May 2024
Reviewed: May 12, 2024
Lee
United Kingdomgreat hotel staff very polite and friendly
Stayed in May 2024
Reviewed: May 8, 2024
Kate
United KingdomToilet in the foyer/lobbey was not clean, items on floor
Great location, good parking, friendly staff
Stayed in May 2024
Reviewed: May 6, 2024
Awais
United KingdomI don’t know why customer have to pay for parking. This is something I didn’t like. And breakfast is expensive £16 per Adult. Up to 12 years are free.
Location, clean, peaceful place
Stayed in May 2024
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