South Terminal, Gatwick Airport, Horley, RH6 0LL, United Kingdom
#3 of 15 hotels in Horley
Guests' ChoiceBased on 6168 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
8.7
Value for money
7.6
Free WiFi
9.4
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End of dialog contentReviewed: 14 June 2024
Iain_c
United KingdomA small addition of a pack of Shortbread with Tea/Coffee facilities would have been a basic touch expected of the Hilton Group. In my travels many B&Bs give this for a lesser priced room.
Given a room with Disabled facilities in bathroom on arrival, but Reception changed it immediately to another room when I pointed out I was not disabled. The alternative room was very quiet as I requested on original booking. Breakfast had a great selection of goodies - loved it!
Stayed in June 2024
Reviewed: 14 June 2024
Raymond
South AfricaGiven the furthest room away from reception. Not offered a trolley or assistance with luggage. Room fridge had not been emptied - there was half a bottle of white wine left there presumably from previous guests. Glasses had been left outside the door prior to us arriving and were still there when we left.
Good choice of restaurants. Great service in the Japanese steak restaurant. Close proximity to terminal.
Stayed in May 2024
Reviewed: 14 June 2024
Rowland
United KingdomNo record of our booking when we arrived, even tho I had the confirmation.
Access to terminal, comfortable of room..
Stayed in May 2024
Reviewed: 14 June 2024
Pamela
United StatesThe bed was too small (I would expect a king size or two beds. I slept horribly. Also too much light coming in around curtains (smaller thing). Where was the tea and coffee making facilities in the room? For $200 a night there should be a way to make a cup of something in the morning.
Very convenient to terminal. Room was clean and tidy and bathroom very nice.
Stayed in June 2024
Reviewed: 14 June 2024
Augustina
United StatesNo swimming pool
Stayed in June 2024
Reviewed: 13 June 2024
David
New ZealandDidn’t have what is expect of a good airport hotel catering for people who were between flights, like a toothbrush kits, and spare razor.
It’s was clean and functional, good sized room and comfy bed.
Stayed in June 2024
Reviewed: 13 June 2024
Sylvia
United KingdomFor an airport hotel, which tend to be faceless, there was nothing to complain about.
Stayed here as we had a late flight returning to Gatwick and it was convenient to stay here being right in the North terminal Very convenient at 11.30 at night.
Stayed in May 2024
Reviewed: 13 June 2024
Clare
United KingdomThe toilet in the first room we were allocated either hadn't been cleaned at all or had been used prior to us checking in. After reporting this to reception where the staff were apologetic, we were swiftly moved to a new room with assistance from a concierge.
The room size was perfect for our family of four with extremely comfortable beds and the location was excellent as we were catching a flight from Gatwick the following day. The food in the restaurant was lovely especially the Indian style pizza (very unique).
Stayed in June 2024
Reviewed: 13 June 2024
Stewart
United KingdomA lot of money for what it was, an over night stop!
Stayed in June 2024
Reviewed: 13 June 2024
Jean
United KingdomThe price a bit expensive for me .
I have stayed here before several times. The location & easy access to Gatwick Departures is the only reason I stay here.
Stayed in June 2024
Reviewed: 12 June 2024
Jeremy
United KingdomThe turning in the airport could have been more clearly signposted.
Nice Japanese grill restaurant. Walk to the airport in the morning. Quiet and comfortable room.
Stayed in June 2024
Reviewed: 12 June 2024
Querida
United KingdomLittle bit too Far to walk into the terminal
Comfortable beds spacious room
Stayed in June 2024
Reviewed: 12 June 2024
Simon
United KingdomIt’s expensive for a functional overnight stay as is the bar & food. But it’s so close to terminal & car park that’s I guess what you pay for.
Close to terminal clean & very comfy.
Stayed in June 2024
Reviewed: 11 June 2024
Ian
United KingdomHandy to get to
Stayed in June 2024
Reviewed: 11 June 2024
Cid
United KingdomVery inviting rooms - decor lacked imagination
Stayed in June 2024
Reviewed: 11 June 2024
Duane
Trinidad and TobagoYou See Restaurants as u walk in and very clean areas you are in. Room was very quiet
Virtually in the airport
Stayed in June 2024
Reviewed: 11 June 2024
Narda
United KingdomGot lost navigating our way to the hotel so better signage
The room was quite spacious and comfortable
Stayed in June 2024
Reviewed: 11 June 2024
Richard
United KingdomMy digital key didn’t work in the elevator and I had to get a physical key from the desk. They overcharged me for my stay and I am now following up with the hotel as to why.
You can’t really get much closer to the airport. Most airport hotels are a little bit strange, and this building has an odd layout, but the beds are very comfy and the bathrooms are fine.
Stayed in June 2024
Reviewed: 11 June 2024
David
United KingdomThe view from the room but thay didn't really matter
Room was a good size, and the bed was vert comfortable, and everything was working fine in the room.
Stayed in June 2024
Reviewed: 11 June 2024
Nina
United KingdomNothing really.
Excellent location and perfect for flying early from LGW
Stayed in June 2024
Reviewed: 11 June 2024
Robert
United KingdomClean efficient and v v convenient for next day flight
Stayed in June 2024
Reviewed: 11 June 2024
Christine
United KingdomSmelled damp
Location to airport
Stayed in June 2024
Reviewed: 10 June 2024
Marie
Trinidad and TobagoCould not get a response from this hotel prior to my booking to get any information on early check in or baggage drop.
Nice spacious room. Good amenities and a nice bathroom. Try to get a room close to the elevator because the hotel in a labyrinth. Enjoyed the breakfast though felt like the servers were not the most friendly. Wonderful location just opposite Gatwick.
Stayed in May 2024
Reviewed: 10 June 2024
Jeffrey
SpainIt's not broken no need to find anything.
No problems at all cleanliness very good allround
Stayed in June 2024
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