South Terminal, Gatwick Airport, Horley, RH6 0LL, United Kingdom
#3 of 15 hotels in Horley
Guests' ChoiceBased on 5884 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
8.7
Value for money
7.6
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Brenda
United KingdomExcellent location fir an early morning flight.comfy bed.
Stayed in April 2024
Reviewed: 30 April 2024
Julie
United KingdomTea and coffee facilities needs more choice e g. Mint teabags. Biscuits would have been appreciated in view of the price of the room for bed only.
Did not have breakfast. Evening meal was lovely. Raj, our waiter was excellent.
Stayed in April 2024
Reviewed: 30 April 2024
Claude
AustraliaApart from not responding to my request for additional toilet paper, the staff were great. Food options are a bit pricey, but of high quality.
I liked the proximity to the airport terminal, and the professionalism and helpfulness of the stall.
Stayed in April 2024
Reviewed: 29 April 2024
Reeshma
Saudi ArabiaI had a family room and it was spacious and beds comfortable. The bathroom large enough for a family. It is also in a very good location easy to get too whether North or South terminal. Trains easily accessible and can quickly get into London.
Stayed in April 2024
Reviewed: 29 April 2024
Maria
United KingdomLocation to airport terminal. Good restaurant.
Stayed in April 2024
Reviewed: 29 April 2024
John
United KingdomN/A
The checking and out was handled by very professional and courteous staff as was also the bar.
Stayed in April 2024
Reviewed: 29 April 2024
Phil
United KingdomWhilst a captive audience some of the food and drink is excessively overpriced. 16£ for a large glass of vine for example.
Its convenience to the airport, it’s also clean tidy and recently refurnished. The staff at check in were very helpful.
Stayed in April 2024
Reviewed: 28 April 2024
Catherine
United KingdomI had to leave too early for breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Herbert
United KingdomNone
Convenient
Stayed in April 2024
Reviewed: 28 April 2024
Helen
Hong KongThe staff in the Garden restaurant were excellent; they were Aeron, Raji and Mardna.
Stayed in April 2024
Reviewed: 27 April 2024
Angeline
United KingdomCan't think of anything.
Great location for south terminal. New restaurant is good.
Stayed in April 2024
Reviewed: 27 April 2024
Andrew
United KingdomBeds a bit hight to get in. I’m small and not very able bodied . Cause a laugh.
Brilliant
Stayed in April 2024
Reviewed: 27 April 2024
Raymond
United KingdomN/A
Very pleasant staff in the restaurant.
Stayed in April 2024
Reviewed: 26 April 2024
Alexandra
United KingdomThe food in the restaurant was a little on the pricey side, but not crazy. The walk to the airport terminal is not tally undercover - I suggest tucking a jacket or umbrella in the front pocket of your suitcase.
our 'twin beds' were both a mini-double, so we had a really big bed each :-). They were also very comfortable. The hotel is a great walkable ( with luggage!) location from the train station. it took us 8 minute's walk from platform to hotel receoption.
Stayed in April 2024
Reviewed: 26 April 2024
Patricia
United KingdomEverything was good.
The hotel was ideal for the early morning flight. The food in the garden restaurant was nice. Access to the airport at 4am was great
Stayed in April 2024
Reviewed: 25 April 2024
Timothy
United KingdomExcellent option for an early or late flight. Couple of nice bars and decent food options too. Rooms very comfortable. Food reasonably priced but drinks a bit expensive. Couldn't get closer to the terminal and train station.
Stayed in April 2024
Reviewed: 25 April 2024
Olga
IsraelThe carpet is not the best thing, when they renovate next time - better to switch to something non-allergic.
the breakfast was very nice. The room was clean.
Stayed in April 2024
Reviewed: 25 April 2024
Nigel
United KingdomLocation
Stayed in April 2024
Reviewed: 25 April 2024
David
United KingdomI had some difficulty finding the entrance from the rail station exit.
Location, staff, room, food
Stayed in April 2024
Reviewed: 25 April 2024
Sara
United KingdomThe shower door above the bath had a large gap.
Good location for early morning flight. Comfortable bed
Stayed in April 2024
Reviewed: 25 April 2024
Kathryn
United KingdomMile long walk to the room! Although it was nice when we got there!
Easy access to airport, very comfortable room, nice bathroom and really good breakfast
Stayed in April 2024
Reviewed: 25 April 2024
Helen
United KingdomQuite expensive.
Accessible from the South Terminal.
Stayed in April 2024
Reviewed: 24 April 2024
Stephen
United KingdomNo view from room
Very convenient for travel
Stayed in March 2024
Reviewed: 24 April 2024
Neil
United KingdomBar closed early
Nice room
Stayed in March 2024
Reviewed: 24 April 2024
Eileen
United KingdomLong walk from reception to room with suitcases.
Ideal location for airport departures. Newer rooms very comfortable.
Stayed in April 2024
Kato Daratso, Greece
Calenzano, Italy
Canneto, Italy
Grimaud, France
Cavtat, Croatia
Pembury, UK
Urubamba, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content