Hitchin Road, Luton, LU2 8DL, United Kingdom
#15 of 20 hotels in Luton
Guests' ChoiceBased on 1386 hotel reviews
7.3Cleanliness
7.8
Comfort
7.8
Location
7.7
Facilities
7.5
Staff
8.4
Value for money
7.1
Free WiFi
8.0
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End of dialog contentReviewed: 23 June 2024
William
JerseyVery hot in the rooms. And then AC too cold!
Clean and tidy and the location. Good breakfast. Maria in the bar is very friendly and helpful.
Stayed in June 2024
Reviewed: 22 June 2024
Nunzio
ItalyGreat staff check in superb welcoming and professional
Stayed in May 2024
Reviewed: 14 June 2024
Joan
United KingdomRestaurant staff at breakfast very chatty however cooked food is barely warm. As you pay extra for breakfast this is always a disappointment
Great location for me. Bright, clean, modern room Staff helpful. Have stayed here a couple of times as it is convenient
Stayed in April 2024
Reviewed: 7 June 2024
Daniel
United KingdomThe amount of what seems to be non Hilton guests actually staying at the hotel. Possibly immigrants..
Comfy and staff very friendly
Stayed in June 2024
Reviewed: 2 May 2024
Chloe
United KingdomThe view
Clean and staff are welcoming
Stayed in April 2024
Reviewed: 11 April 2024
Robert
United Kingdomadditional car parking fee at the hotel and quite noisy after 10pm
Good room with a good breakfast
Stayed in March 2024
Reviewed: 7 April 2024
Tom
United KingdomDisappointed Social Housing was present and we was not informed prior to booking
Staff were very friendly
Stayed in April 2024
Reviewed: 26 March 2024
Douglas
United KingdomJust a little less noise would have made it much better
Check in was good, Communication was good and staff were friendly
Stayed in March 2024
Reviewed: 21 March 2024
William
JerseyThe TV in the communal area had a poor picture quality which was a bit of a shame when some of us wanted to watch the 6 nations in the evening, but it wasn't bad enough to spoil the occasion.
It was all very functional. We were over staying for a swim gala that was taking place over the weekend at the pool around the corner, so were only looking for bed and breakfast and an evening meal, and that was all great.
Stayed in March 2024
Reviewed: 11 March 2024
Robert
United KingdomStill waiting for my email receipt and still hasn’t arrived, also didn’t know about £10.00 deposit which had to be paid, still awaiting refund for that too, oh yes and wasn’t aware of £8 car park charge for a hotel miles from the airport which is strange. Poor communication and administration by the group, Ibis and Premier inn much more of informative than Hilton I’m afraid to say
Breakfast was good
Stayed in March 2024
Reviewed: 17 January 2024
Dani
United KingdomEvening meal was a frozen goodfellas pizza - disappointing.
Location and cleanliness.
Stayed in January 2024
Reviewed: 16 January 2024
Cilla
United KingdomOther residents wandering the corridor and knocking on our door. Could have been a genuine mistake. Having to pay for parking
Stayed in January 2024
Reviewed: 15 January 2024
Neil
United KingdomRoom a little dated, £8 parking charge
Nice lobby with easy parking
Stayed in January 2024
Reviewed: 15 January 2024
Sophie
United KingdomUnfortunately while there, there was a fire alarm test at 10PM, no fault of any of the staff. But the evacuation of the building was not well organised. The bed was unfortunately rather uncomfortable, and there was only one plug socket by one side of the bed.
The room was sufficient for a one night stay, the lady who checked us in was lovely. The room itself looked adequate, and was offered breakfast to add on upon arrival.
Stayed in January 2024
Reviewed: 9 January 2024
Simon
United KingdomThe evening meal was disappointing. Plus the heating in the room a little noise through the night.
It was a good size room
Stayed in December 2023
Reviewed: 8 January 2024
Brian
United KingdomNot putting us in the noisey room in first place. You should aware of the danger of low frequency noise
our initial room 237 was affected by low frequency noise from the fitness area. the staff quite happily moved us to a quieter room
Stayed in January 2024
Reviewed: 29 December 2023
Marcus
United KingdomThe charge for car parking when you are residing at the hotel was a bit of a disappointment We thought it was free parking
Our overall experience was very comfortable hotel The staff are very professional and friendly We would stay here again
Stayed in December 2023
Reviewed: 27 December 2023
Joanne
United KingdomGood size room. Bed could have been bigger.
Good location for us. Quick easy check in.
Stayed in December 2023
Reviewed: 15 December 2023
Stuart
United KingdomNoisy & uncomfortable bed & car park charge.
Room, breakfast, Good helpful staff.
Stayed in December 2023
Reviewed: 2 November 2023
Vince
United KingdomCarpet was heavily stained in parts of the room, unclear a carpet cleaner hasnt been taken to this area. Had been improperly cleaned prior to arrival as discarded rubbish was under the seats and curtains.
Comfortable bed, great shower amd bathroom facilities, attentive and helpful staff at all hours. Decent breakfast with some food cooked fresh for you on request. All staff we interacted with or even just passed in the corridor were super friendly
Stayed in October 2023
Reviewed: 24 October 2023
Dritan
United KingdomPurely equipped bathroom.
Very welcoming and supportive staff. We were warmly greeted at the breakfast by Marija who was so kind with the kids .A good choice near the Airport that was value for money.
Stayed in October 2023
Reviewed: 1 October 2023
Stephen
SpainAll good
Staff were great and food was good
Stayed in September 2023
Reviewed: 20 August 2023
Gloria
United KingdomStaff was very challenging on arrival
You need to be clear that you pay parking on the booking website
Stayed in August 2023
Reviewed: 9 August 2023
Adams
United KingdomI didn't like the price of the menu It's way over priced . And since I have been coming to this hotel for 6 years it's the same boring menu .with ridiculous prices .
The staff are really very helpful and very nice . Always willing to help and make your stay comfortable I.like the guest room with facilities to a microwave to warm your food up .And the laundry room .The rooms are average decor .To me this hotel is convenient for my travel requirements.
Stayed in August 2023
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