Reception. Lines of check in and checkout could do with better organising in terms of the line as the majority of guests came through the turnstile door. Ladies changing area for spa were very small and no instructions on how to lock the lockers.

Very nice room and lovely communal areas. Excellent service from the team who worked very hard but also very professional and diplomatic with difficult guests. Simba in the bag area was so delightful he really engaged well with guests old and young. There was a chap in the bar (sorry I can’t remember his name) went above and beyond his job role to help guests who were looking for help. Breakfast team had their work cut out as there were so many families but took time to rearrange tables into larger groups and got children settled and fed quickly! Absolutely amazing selection and quality of food at breakfast. Loved the fact that there were plant based options for Vegan guests which were easy to find and of excellent quality.

Stayed in May 2024

When we arrived a little early we had to que at the reception desk for approximately 10mins, our room was not ready so we went for lunch and came back at just gone 4pm at which point there was a large que of approximately 20 people and only two reception staff. We waited another 20 mins. We were surprised there were so many dogs in the hotel.. There was no fridge in the room and was smaller than expected for the price. When we went down for breakfast again there was a que for getting into the dining room. We were then taken to a side room which was slightly shabby and the tables were very wobbly and old looking. We felt a little sidelined. We had arranged this for our 19th anniversary and it took the luxury of staying in a hotel down to only ok. A real shame. The staff really tried their best but there was not enough of them.

Staff were very good but there was not enough of them and they were under pressure. The room was clean but a little basic. The food was nice.

Stayed in May 2024

the room was tiny and over priced for a room that doesn't even have a Seaview. breakfast was disappointing - not worth the price, especially when there are plenty of places nearby offering much better and cheaper breakfasts

the bed and pillows were comfortable

Stayed in May 2024

The facilities

Stayed in May 2024

The room service phone was not working at all, despite calling several times to get this resolved no information was made as to how to resolve this issue.

Excellent location with fantastic view of the sea.

Stayed in May 2024

Only down side really was the spa area. Sauna was not working. We were looking forward to this so would have been nice to have been told in advance that disappointment on the day. Also the jacuzzi was cold water

Rooms were lovely and restaurant was incredible. Amazing smell throughout room. Received the birthday balloons and treats which was amazing and well loved by my partner.

Stayed in April 2024

we are Hilton club members stay at Hilton chain groups where possible, but we were told we were not eligible for the Hilton club points because we used a booking app I thought this was unreasonable .

size of the room and there was a lift!!

Stayed in April 2024

the bathroom was disappointing, the bath was so tiny anybody taller then 5 foot would struggle to relax in there.

breakfast was lovely the location was very good

Stayed in May 2024

We had a great room but reception for both mobile phone service and wifi was very weak to non-existent in our room which made it difficult to do a couple of necessary work calls. There was one corner where it worked, but they could do more to make sure WiFi is properly accessible in all rooms of the hotel.

Amazing location right on the beach! The hotel is very large with a ton of great amenities including the pool, restaurant, spacious rooms and more. Staff was very friendly and accommodating in our early arrival.

Stayed in May 2024

Perfect location and lovely interiors

Stayed in May 2024

Wasn't keen on the DJ playing in the bar in the afternoon.

Very friendly and attentive staff. Clean and comfy room. Liked the ground floor bar and breakfast facilities.

Stayed in May 2024

Could have come with bottled water in the room. Quite noisy sometimes.

Clean and comfortable

Stayed in May 2024

Very well presented and a great location - on the seafront and easy to walk to the Lanes/the Pier etc. Room was clean and loved the big towels. Breakfast was included and was great - lots of choice. Staff all very friendly and helpful.

Stayed in May 2024

Tried to check in at 4 and was told room not ready ! 5.30 over an hour and a half later which then made it a rush to get ready to go out again for dinner

Good location

Stayed in May 2024

Bedroom window view

Room lovely, comfortable.nice refurbished.on seafront

Stayed in April 2024

Check in was far too long, needs to be more efficient. No fridge in the room, no heated towel rail

Lovely decor, great location and breakfast

Stayed in May 2024

_ the room was not ready on time, we had to wait an hour _ a bit overpriced overall for what it was _ the waiter in the bar was rude

_ see view _ nice localisation _ big bedroom

Stayed in March 2024

The complimentary tea and coffee in the room was rather basic. The windows were a bit dirty, which spoilt the sea view.

The buffet breakfast was exceptional, huge choice and good quality.

Stayed in May 2024

Check in took ages, don’t expect to pay this price and be made to queue for 15 mins. Any time we went through reception there was a queue. Cheeky charge for car park which belongs to the hotel. Parts of the building were a bit shabby and in need of a touch up.

Great location and lovely building.

Stayed in April 2024

Although there was plenty of choice for breakfast the food was cold which was dissapointing but this is generally what happens when it is a buffet and catering for large amounts of people. Was expensive for a two night stay but ok for a special treat.

The room was large, modern & clean- the hotel was lovely. Great location for exploring Brighton- right on the seafront and walking distance to the shops, lanes and restaurants.

Stayed in May 2024

Staff came across as rude. And basic things seems such a hassle with them.

Clean and tidy and quite a large hotel. Rooms were very well looked after.

Stayed in May 2024

Only one Lift ,the other out of service for over a day ,no signage

Stayed in May 2024

I called up the day before for the sofa bed to be made up and we were unable to check into our hotel when we arrived as the sofa bed was being made up, however, when we got there, it wasn’t done! Couldn’t get through to guest services from phone in the room. WiFi code didn’t recognise my surname despite that being the name on the booking, couldn’t get through to guest services on the phone to sort. No mini bar Spa - was A LOT smaller than advertised and did not look enjoyable, we decided not to go into the pool area

Loved location, right on the seafront. Hotel was clean and decorated well. Staff were unbelievably helpful!

Stayed in May 2024

There are no fridges in the room, but simply ask and they deliver one!

location was fabulous. Some of the single rooms are quite old so upgraded to a new and modern double.

Stayed in April 2024