Terrace Road , Bournemouth, BH2 5EL, United Kingdom
#23 of 70 hotels in Bournemouth
Guests' ChoiceBased on 3032 hotel reviews
7.9Cleanliness
8.5
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
8.4
Value for money
7.3
Free WiFi
7.7
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End of dialog contentReviewed: 2 May 2024
Mcdonald
United KingdomNo robes! Would expect them for the price paid
Stayed in April 2024
Reviewed: 1 May 2024
Callender
United KingdomI think guest who are on floor seven should be warned about the music levels coming from the rooftop bar had I known I would have requested a lower floor. But due to the things like the spa and pool I was not in my room much to bother me majorly. My partner was also asked in a rather judging manor what floor was he staying when he went outside in the night for some fresh air. Had he been in a suit and tie we question would he have been asked in the manor he was. The rest of the staff how ever where wonderful!
I am extremely happy with my stay. The breakfast was the best I have seen. Many more options available at breakfast then I have seen In any other brand of hotel well worth the money!. Bed was so spacious
Stayed in April 2024
Reviewed: 29 April 2024
Constantin
United KingdomMorning coffee at the bar is not great.. a bit boring..
Lovely hotel situated next to cinema and beach. Staff is amazing and very atentive to details. Nice breakfast ! We will return.
Stayed in April 2024
Reviewed: 25 April 2024
Christopher
United KingdomBreakfast
Good all around
Stayed in March 2024
Reviewed: 24 April 2024
Paul
United KingdomCheck in took too long
Room clean, great breakfast and facilities. Central location
Stayed in April 2024
Reviewed: 23 April 2024
Gary
United KingdomWell the room very very nice but I stayed in bath and I had free water sparkling or still but yours was in the fridge to pay for and the swimming you had to bk witch I didn’t bk
Great location probably one of the best locations I have been to 👍
Stayed in April 2024
Reviewed: 21 April 2024
Simon
United KingdomNothing
Hotel and spa staff were very friendly
Stayed in March 2024
Reviewed: 20 April 2024
Abigail
United KingdomGreat breakfast
Stayed in April 2024
Reviewed: 19 April 2024
Mouza
United Arab Emiratesi didn’t like the air conditioner it’s not cold enough also can’t open windows
the hotel is new building nice room
Stayed in April 2024
Reviewed: 18 April 2024
Charlie
United KingdomI haven’t received my £50 deposit back yet
Stayed in March 2024
Reviewed: 16 April 2024
Thomas
United KingdomBroken kettle which was swiftly changed, broken reading light. Both should have been checked prior to us occupying room.
All went smoothly.
Stayed in April 2024
Reviewed: 16 April 2024
Nicola
United KingdomView from balcony was awful
Lovely comfortable bed
Stayed in April 2024
Reviewed: 14 April 2024
Alice
United KingdomToo noise from outside the hotel.
It is as expected of that standard hotel. Location is convenient but very noise from outside. Unable to sleep on Friday and Saturday nights due to the noise from outside
Stayed in March 2024
Reviewed: 14 April 2024
Davide
United KingdomFor a Hilton Id expect a lot more on attention to details.
Very central, near amenities
Stayed in April 2024
Reviewed: 13 April 2024
Alison
United KingdomSee above No atmosphere in the bar and poor quality pizza for room service.. incredibly expensive
Room lovely and clean breakfast I didn’t eat but room service I did and the pizza was expensive and horrendous! Sent 2 back at £14 ea and they were replaced with similar poor quality ie; no fresh ingredients and no fresh oregano though the margueritas were advertised as freshly made.. it was a basic pizza base with tomato purée and a bit of Cheddar! No mozzarella and no herbs! Disgusting and I was charged for twice for both ! and the replacement .. I won’t be staying again! The bar was incredibly expensive and no atmosphere either
Stayed in March 2024
Reviewed: 12 April 2024
Alison
United KingdomAir conditioning very poor Queue to check in Trying to capture the attention of someone to ask about booking the restaurant was difficult- avoiding eye contact When you're in a queue to check in and there are other staff visible it would be good if they jumped in to help or were trained to explain why they cant
Food great Once we sat down in the restsurant the service was excellent Friendly spa staff Great massage from naomi
Stayed in April 2024
Reviewed: 8 April 2024
Mathew
United KingdomAll good
All good
Stayed in April 2024
Reviewed: 1 April 2024
David
United KingdomI know it’s not the hotel fault but Bournemouth town is very run down and doesn’t feel safe. Parking expensive
Room very nice .breakfast spa and cocktail bar also good
Stayed in March 2024
Reviewed: 29 March 2024
Marina
United KingdomNothing I didn’t like
Location and facilities
Stayed in January 2024
Reviewed: 29 March 2024
Steve
United KingdomPillows too soft Swimming pool too dark Not enough tea coffee provision in room ... it took over an hour from calling reception to receiving coffee
Over all very good
Stayed in March 2024
Reviewed: 28 March 2024
Alexander
United KingdomSauna didn’t have any light. No soap in shower.
Breakfast, beds were comfy, pool and steam room
Stayed in March 2024
Reviewed: 25 March 2024
Caroline
United KingdomPool v cold
Spa excellent
Stayed in March 2024
Reviewed: 24 March 2024
Lewis
United KingdomThere was no shower gel left in the bottle provided. No air con? Or if there was, it was self explanatory - very warm in the night.
Location was good, just a few minutes walk to the beach and other amenities. Overall the room was good, decor of the hotel in general was very nice.
Stayed in March 2024
Reviewed: 22 March 2024
Sahadusaajid
United Kingdomcarpets need upgrading. sharp spikes/grippers hurt your feet. could do with a bigger gym room given the number of people attending.
Good location communication and facilities close to parking close to town and international conference centre. Good decor and ambience. Good gym machines and weights are new.
Stayed in March 2024
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