Received an invoice for drinks that should have been charged to another room. This was rectified at check out.

The bed was very comfortable, Power shower - great. We didn't have breakfast.

Stayed in February 2024

I had to check in before I parked my car! And the sign posting for the car parking was no existent. This needs to be sorted, for guests.

Perfect location for P&J Live. Clean, comfortable and friendly staff. Breakfast was very good, excellent selection.

Stayed in February 2024

It's quiet and peaceful

Stayed in February 2024

It was tricky to find the car park. Not well signposted.

The staff were all lovely. The breakfast was excellent and the room was fabulous. It was so handy for the P & J Live

Stayed in February 2024

Nothing

Very close to the event we were attending

Stayed in February 2024

The changing rooms are a bit small at the pool

Breakfast was excellent and swimming pool looks amazing with great facilities.

Stayed in February 2024

Nothing

Clean and very nice staff

Stayed in February 2024

The room was lovely and proximity to p&j excellent and it was very clean

Staff were very friendly and helpful

Stayed in February 2024

Nothing

Everything

Stayed in December 2023

Price of food & drinks

Hotel spotless clean

Stayed in February 2024

Air conditioning didn’t work and the room was like a sauna!

Clean and excellent location

Stayed in February 2024

One sink in bathroom, no seperate sink for use with kettle. Signage for parking unclear as we had to use surface parking and only sub level parking is posted as signs only say pick up or drop off only.

Staff were friendly, room was good enough size and clean, comfortable and spacious bed.

Stayed in February 2024

Friendly staff, lovely leisure facilities and decor

Stayed in February 2024

Nothing it was amazing

Very fancy and very comfortable

Stayed in February 2024

The hotel in all is good and clean everything you need from a hotel only thing I would say let's it down is the hotel bar. The service is very slow at the bar and I mean I was the only one at that bar and still took 15 mins to get drinks after ordering. Was worse when a few folk were looking for drinks this has been an issue each time I have stayed at this hotel

The onsite pool and gym facilities are great and I enjoyed using them. Hotel staff are pleasant and friendly. Also, being near the airport has very good bus service that goes into town regularly making travel easy

Stayed in February 2024

It would have been nice to have some water ready on demand on arrival, it’s always nice to refresh after a long trip. A nice hotel but would have liked the price to be a little less.

Starting from the easy drop off area, and spacious reception, the hotel was welcoming. The staff were helpful and supportive and the restaurant served quality tasty food, hot and presented well. The room was a decent size, furnished well with plenty of storage and a decent TV. The bathroom was spacious and comfortable with a speaker to repeat what was playing on the TV. Close to the airport but not plagued with noise. Plug sockets everywhere you’d expect and hope them to be. The TV had an accessible HDMI port which meant connecting a phone was a breeze.

Stayed in February 2024

Absolutely fantastic hotel in an amazing location next to P & J Live. Spotlessly clean with good size rooms and wonderful Staff Can't fault anything

Stayed in February 2024

Perfectly situated to attend the P&J Arena

Stayed in January 2024

The bar and reception area was very overcrowded after the show in P&J finished. No seats available even though they have restaurant area they never opened this so just headed to our room with one drink would have been nice to sit and enjoy a few.

Clean, check in was quick, location for P&J

Stayed in January 2024

Pool was a bit cooler than expected

Facilities

Stayed in January 2024

Breakfast very detailed food in general was nice!!

Staff could do with more training in the evening twice had to ask for cutlery after food was put in the table, bar staff where good, Reception guy not a good attitude stating your cards been declined when it was still in my hand, I stated put it in the card machine and see!! Wow it worked!! Not what you want to hear, especially if there was someone standing near!!!

Stayed in January 2024

Check in was 4pm a bit late when you consider we had to vacate the room by 11am. I know they have lots of rooms to get ready but I would expect the room to be ready for 2 pm. I didn’t ask about checking in earlier I don’t know if that’s possible as I didn’t ask

Easy check in. Staff were so friendly and took the time to ask you about your day. Restaurant staff were so nice nothing was any problem to them

Stayed in January 2024

Lovely hotel

Stayed in January 2024

Some restaurant staff

Location and front desk staff Rooms and spa

Stayed in January 2024

Nothing

Location was perfect, Room clean and tidy

Stayed in January 2024