i hope you have grocery or supermarket near of your hotel

location was in the middle of very beautiful garden

Stayed in June 2024

The restaurant was closed in the evening - so we had to go the bar/grill which was extremely busy. No water in the room

Staff were very helpful in checking in Room very clean Loved the outdoor pool

Stayed in June 2024

It was all OK.

Leisure facilities. Near the zoo and park

Stayed in May 2024

Overwhelming smell of chlorine on entry to hotel. Bar area was not always clean and people working in there with hazadous cables on the floor

Room was clean, decor was a bit scruffy in places but one the whole good

Stayed in May 2024

, no darts in the bar area which I feel could easily be rectified by purchasing others, Food expensive

Location, Starbucks, restaurant good food, great swimming pool

Stayed in May 2024

Booked a family room (with bunk beds) However when we went to our room there were no bunk beds!. After returning to reception and explaining Id spoken to someone at the time of booking and it should have been on the notes they moved us, kids were very happy (bunk beds were a treat as they don't have them at home). Thank you. No chairs in the room Room very warm even with the window open and fan on. I had to go and find out where the swimming pool was/ if we needed towels/money for lockers etc ..This could be mentioned on arrival, simple yet helpful customer service. One staff member on reception trying to deal with a number of book ins, customer queries about parking (logging your car details when you book in )

Family Room with the bunk beds (kids loved these) Swimming, this was fantastic - maybe an outside play area would be useful for children if you want to stay on site... Breakfast, quite expensive, good variety and you could sit where you wanted. Options for a child portion would be useful.

Stayed in May 2024

Better breakfast very poor.

Very poor.

Stayed in May 2024

Food was only ok and overpriced as a result.

Very good room

Stayed in May 2024

Breakfast was expensive and not very good

We loved the pool and the pu

Stayed in May 2024

Hotel is marketed as a four star but inside it's a bit like a Travelodge in many ways. Overall, a bit dated and worn around the edges. There was also no temperature regulation which made sleeping difficult as the rooms were roasting, average temperature of 27 degrees indoors. Given the cost of a basic room per night, it's really not worth it and only gets away with such a hiked price because of the popularity of Blackpool/events they hold there.

Generally nice hotel, friendly staff and team who made the stay great. Facilities were ok, rooms were nice albeit a bit dated and bathroom had been renovated so decent shower.

Stayed in May 2024

Despite phone call post booking didn’t follow request for room location due to autism, had to go back to reception and get it changed :(

Location

Stayed in May 2024

No phones in the room and there was a couple absolutely kicking off trashing the room next to us and we realised nonphones in the room and we couldn't get hold of anyone in the reception area and it was pretty horrible experience. I realise this is not the hotels fault but to be able to get hold of a meet of staff would have been helpful. We did call off mobiles bit no answer so I did mention this in the morning to the lovely man on the desk who said they do walks so might have been dealing with it but they were not. Room ok , brekkie was nice but booked a table in the restaurant which wasn't table service so didn't stay as there was about 30 people in que so went into town to a lovely Italian.

Breakfast was ok

Stayed in April 2024

We struggled to order room service. We had to go back downstairs after already getting into pyjamas to relax. It was a bit inconvenient.

The room was spacious, the beds were very comfortable. The pool was excellent.

Stayed in April 2024

Did do it.

Stayed in May 2024

Food at bar & grill

Beautiful place but food in the pub n grill wasn’t that good and not much choice

Stayed in April 2024

It is about a mile out from anywhere.

Parking, well facilitated room. Good recreational services

Stayed in April 2024

Good location Pub and restaurant was nice

The swimming pool was brilliant The kids loved it

Stayed in April 2024

The breakfast was very poor food all over the counter and very greasy food no fried eggs second day nothing left disgusting counters not happy for the money I paid but everything else was fantastic lovely room and pools

Stayed in April 2024

Lack of good Customer Service in some areas

Leisure facilities and room

Stayed in April 2024

Breakfast was “disorganised” . We were early and did not have to queue but by the time we left the poor staff were having problems re stocking eg bread for toast and clearing tables to accommodate the long queue waiting. Food was fine

Room was lovely. Bed comfortable.

Stayed in April 2024

Breakfast finished at 9.30 and the bar and grill didn’t start serving food at 10am as advertised and told me to on the desk but instead at 12. We therefore didn’t have any breakfast as we thought we could eat in the bar at 10. The lady in the bar (dyed pink hair) was very rude when she arrived into the bar more or less shouting at me ‘we aren’t open’

Lovely swimming pool and fitness facilities, good to have a Starbucks on site.

Stayed in April 2024

Property in good location but would like to have few more facilities in rooom a fridge and the housekeeping need to be improved as they just emptied the bin would rather prefer to change the bed sheets and pillows covers next day as we stayed 2 days .Tele could have been wall mounted much better .can also improve on morning breakfast with more innovative menus as poeple start there day with a lovely breakfast would give a better value for the stay .All the best 👍

Stayed in April 2024

My husband would of preferred fried egg and the potatoes weren't very nice .apart from that very nice

I cant fault anything. Really nice

Stayed in April 2024

the room I paid for was not value for money has it was very basic. I feel that we was put in a room to the end of the hotel just because we was in a family room

when I stay the property I was very impressed with first impressions

Stayed in March 2024