Coedcae Rd, Trehafod, Pontypridd, CF37 2NP, United Kingdom
#5 of 8 hotels in Pontypridd
Guests' ChoiceBased on 1599 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.8
Staff
8.7
Value for money
7.7
Free WiFi
7.3
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End of dialog contentReviewed: 26 June 2024
Rosalyn
United KingdomI preferred the previous breakfast set up rather than the buffet
Very clean good value for money.
Stayed in June 2024
Reviewed: 25 June 2024
David
New ZealandVery few guests staying in this large hotel but many located in same area. We had an adjoining room and guest next door may have well been in our room Noise from 6am with the common door having zero noise insulation.Othets guests had a late night so we were burnt at both ends of the night.
Great bar and food
Stayed in June 2024
Reviewed: 25 June 2024
Gareth
AustraliaCleaner, more modern rooms
Breakfast was adequate, functions held at the venue caused a lot of noise
Stayed in June 2024
Reviewed: 23 June 2024
Diane
United KingdomWe had dinner in the restaurant - Big mistake! I had the basa fish and ratatouille, it was dreadful. The ratatouille was not fresh and probably out of a can. Definitely not worth the money. The restaurant staff were miserable. The bathrooms are in desperate need of renovation, very rusty radiators, old cracked sinks and bath panels, etc. Didn't want to spend any time in there - awful
Breakfast was good.
Stayed in May 2024
Reviewed: 19 June 2024
Tony
United KingdomProperty and rooms now dated Ordered double and got a twin, beds too soft no support and bathrooms could be cleaner
Location was why we booked it due to family event nearby
Stayed in June 2024
Reviewed: 16 June 2024
Darren
United KingdomPaid for the breakfast with room rate to find it was cheaper at the hotel. It was only £6 but that’s not the point !
Lovely staff, great breakfast.
Stayed in June 2024
Reviewed: 13 June 2024
Jones
United KingdomThe only negatives are that the rooms could be updated, especially the bathrooms, black mould in the grouting. But overall, it suited my needs.
Off and on we have been coming here since it was built, so have an affinity with the hotel and has a special place for me.
Stayed in May 2024
Reviewed: 12 June 2024
Sean
United KingdomWhilst the stay was fine and the hotel was reasonably priced, it is showing its age in terms of upkeep. The wood on the window was warped, frayed and the door was extremely awkward to open and close. I needed to use a certain amount of force to open and close the door.
The staff were polite and extremely helpful in supplying me with the names of taxi companies the next morning. Requests for supplies were met promptly. The bar and restaurant staff were friendly, polite and really kind.
Stayed in June 2024
Reviewed: 11 June 2024
Paul
United Kingdombathrooms / decor is a little tired
A convenient location with everything to hand
Stayed in May 2024
Reviewed: 11 June 2024
Judy
United KingdomNothing for us as everything was perfect as you're not always going to please everyone but at the end of the day for a freestyle hotel can't fault it and all the facilities and definitely value for money staff very friendly even the cleaner as I needed two extra Towers and blesser she gave them to me straight away and what I like sometimes when you stay at a hotel for a couple of days they don't touch your room and when we went out for our birthday with the family we come back in the evening and our room had been done lovely and definitely be staying again when I come down to see the family thank you all so much.
Love the peaceful surrounding definitely Valley for money love to Bar how comfy the Seaton area is and as you walk into the hotel clandiness was very good and superb for me as my family don't live far away so when I'm down I'm always going to do a few days there as the staff will absolutely amazing especially lady sound reception and the night porter who looked after us as well as we did have a little drink in the bath till late when we got down the first night.
Stayed in June 2024
Reviewed: 5 June 2024
Julie
United KingdomNothing
Great beds clean rooms very comfortable great value for money
Stayed in June 2024
Reviewed: 3 June 2024
Jack
United KingdomExecutive suite was a great size with great facilities and easy parking
Stayed in May 2024
Reviewed: 3 June 2024
Samantha
United KingdomLimited storage for clothes.
Excellent hotel. Very welcoming and friendly atmosphere. Family Rooms were spacious and clean.
Stayed in May 2024
Reviewed: 1 June 2024
Michael
United KingdomRoom not what we booked (booked 2 King rooms, got one twin and one double) also not on ground floor as requested. Receptionist attitude regarding this was very poor, quite frankly rude and tried to insist my disabled mother in law sleep on first floor when she cannot use stairs (her words were "its only a couple"). Her colleague intervened and insisted she allocate us a ground floor room.
Friendly barman who was very helpful, as well as the lady working the breakfast. Very good breakfast.
Stayed in June 2024
Reviewed: 1 June 2024
Julie
United KingdomPartner got locked in bathroom took chef and one off duty staff hour to get out
Breakfast was good fried eggs excellent
Stayed in May 2024
Reviewed: 30 May 2024
Jonathan
United KingdomBathroom is tatty and needs a good clean and refitting of bath panels.
Bar area was good. Rooms a nice size
Stayed in May 2024
Reviewed: 28 May 2024
Julie
United KingdomWent down to eat at the restaurant at 7pm was told it didn't open that night till 8.30pm which seemed strange as I saw a couple go in went up to bar at 8.40 asked what time restaurant opened she said it was closed I was gob smacked I said so you opened for 10 mins then they didn't know what to say they probably ran out of food but tell the truth don't have people waiting to eat then tell them it's closed so went to local pub had food there good food go there in future
For the first time we got fried eggs which is a bonus as we only have egg on toast and none of us like scrambled saw someone get a fried egg so asked if we could have one i was saying I've never had a fried egg there the waitress said I should have asked I said I've stayed at the heritage about 10 times since February and when I've asked I was always told no she's not doing them today which she seemed a little surprised about as did the receptionist when I told her why I didn't buy breakfast there went to morrisons down the rd.breakfast was in with my package this time so thought I'd give it a go that's how I know you can get a fried egg now.
Stayed in May 2024
Reviewed: 26 May 2024
Angelina
United KingdomThe mattress was really uncomfortable and the bathroom was too small. There was quite a bit of dark mould around the bath.
The staff on reception and in the restaurant were really pleasant and helpful. The shower was nice and hot with good water pressure. The room was a really nice size, with plenty storage .
Stayed in May 2024
Reviewed: 23 May 2024
Jan
United KingdomVery comfortable, friendly staff lovely breakfast
Stayed in May 2024
Reviewed: 19 May 2024
Kevin
United KingdomNice if one could have proper coffee at breakfst.
Lovely clean room. Sara was perfect as always.
Stayed in May 2024
Reviewed: 19 May 2024
Amanda
United KingdomHad a man drunk belt my door dwn to turn tv off he kept banging the wallk I did leave room bciz he was drunk,, and I had 2 singles bed one had to creepy cralles in it ,,they change towels only had one back breakfast was lovely asked foe a frotty coffee and she said she don't have time u can have the other coffee
Stayed in April 2024
Reviewed: 17 May 2024
Gunay
United KingdomWait for staff at receptionist and car park round the back too dark to find the back entrance to hotel..
Had to wait for staff at reception for check in staff nowhere to be seen so had to ask bar staff to find receptionist. Room comfortable and big bathroom clean and adequate. Breakfast was very good, choice of 4 on the manu.would stay here again most definitely.
Stayed in May 2024
Reviewed: 16 May 2024
Andrew
United KingdomHaving to wait 20 mins to check in with nobody else in reception at the time. Poor breakfast with unhelpful staff Damaged room door frame and lock making the room vulnerable tonfirced entry.
Good dinner with friendly helpful waiting staff
Stayed in May 2024
Reviewed: 14 May 2024
Price
United KingdomThe bathroom
The room decor
Stayed in March 2024
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