No heating No hot water Property Manager's attitude when I informed her that heat or hot water is not working. Her 1st reply was advising me to find another property at 7 pm in the middle of nowhere. I did not drive from Leicester to be advised to find another property. Access to town - shops and restaurants was very poor. Hot tub location wasn't ideal.

The interior was nice, with large spacious rooms, but there was no heating and hot water, and the temperature outside was -4 degrees.

Stayed in December 2023

The road into the property is a private road full of pot holes, which needs to be highlighted. Not all visitors have 4 x 4 or cars which can adapt to the road surface.

I loved the location and amenities. A little piece of heaven tucked away. Clean, lots of information and instructions for the property.

Stayed in October 2023

The location and the scenery was beautiful. Hot tub was perfect. My trains were cancelled on my last day of my original accommodation so i couldn’t get home when planned. The host contacted me very quickly and was happy to help with my situation. I am so glad I found willow cottage!

Stayed in October 2023

Nothing

Loved its proximity to Alton Towers (7 miles approx), it was beautifully quiet and private, fully equipped kitchen, living area with freeview TV, WiFi (SD streaming quality), lovely comfy bed, powerful shower, fully private hot tub, allocated parking space. Would definitely stay again!

Stayed in September 2023

Nothing to say here

It so quiet and peaceful. The location is perfect.

Stayed in September 2023

Lovely location peaceful and very scenic. Accommodation very clean and comfortable

Stayed in September 2023

Perfect little stay for 1 night. It was my partners birthday so we stayed here for the night. Owner sent us all the information and was easy to follow and allowed us a lovely peaceful stay. We will be coming back

Stayed in September 2023

The lady was so rude. Not welcoming a atall. When we asked for directions. She replied “can’t you read the sign”. Wouldn’t go there again just from the snobbiness. No privacy.

Very cute property was lovely. The actual cottage was gorgeous. Just the staff was a joke.

Stayed in August 2023

this place is a hidden gem - absolutely beautiful - very peaceful and relaxing. will be returning soon...

Stayed in August 2023

Lovely stay and a really comfortable bed. We had one small issue which was dealt with straight away. We would stay again.

Stayed in August 2023

The lady over seeing the property didn't even acknowledge us when we pulled up, she just looked and looked away but the next day she just seemed to be there all the time just outside even though the weather was horrendous felt a little uncomfortable if being honest. The fact the hot tub could only be used between 10am and 10pm as it was cleaned every night just after 10pm don't get why it needed to be cleaned during the 2 nights we were supposed to be there. Booked Friday to Sunday but actually came home at 7pm Saturday night.

Stayed in July 2023

It was in a lovely location and the cottage itself was very cosy. We had a lovely weekend, would definitely return in the future.

Stayed in August 2023

We couldn't get the heating and hot water to work

Love the hot tub it was clean quite and tidy lovely setting and very comfy

Stayed in August 2023

Beautiful cottage in an even more beautiful location

Stayed in July 2023

my car was parked in the private car park it was broken into during the night and badly damaged. despite cctv the owners would not answer any calls and messages to say cctv unfortunately does not cover car park. appalling people. avoid

nothing

Stayed in June 2023

Great location for some beautiful walks, the property had everything you need and the hot tub was lovely to relax in after a long day.

Stayed in June 2023

nothing was perfect!

loved the location and how comfortable the place was!

Stayed in May 2023

It's a shame check-out is 10am...11am would've been better. I totally understand that there's lots to do though & a tight schedule in place. I just wanted to sit on the balcony looking at the beautiful views, listening to the birds & relaxing over a leisurely breakfast....totally selfish of me! 😘😂

Perfect location...off the beaten track. Just what I needed...a complete escape & the best night's sleep ever! 👌

Stayed in May 2023

Nice and peaceful hot tub was amazing 😁

Stayed in April 2023

The instructions were a bit harsh and felt like we were being told off by teacher!

The location of the property is amazing, it was very clean and the hot tub was amazing!

Stayed in March 2023

the cottage was in an amazing location with amazing views the cottage was beautiful and clean and was definitely worth the stay

Stayed in January 2023

I didn't like the temperatures of the hot tub, the instructions left everywhere, the mold in the little windows, the hot tub didn't work properly and the amount of cameras made it uncomfortable and loads more bad points.

The interior was nice at first

Stayed in January 2023

The kitchen was not fully equipped (i.e the oven tray is too big for the oven, no tea towels etc) the hot tub didn’t have lights working properly, and what made the stay disappointing was the owner. Firstly, we didn’t know how to turn on the oven (yes I know a silly point!) usually we would either turn on the oven first, or look for a switch to double check it was turned on. After texting the owner (before 6:30pm), we were directed to the ovens full manual (of about 40 pages! We had a quick flick through however we are on holiday it shouldn’t be so hard to turn an oven on!) after messaging the owner once again she replied stating that the timer has to be on (why not say that in the first place - or better yet have instructions as part of a welcome book!). Secondly, the second day we were there (unbeknownst to us at the time) we accidentally turned off the boiler (while looking for the oven switch!) after calling the owner - I said to her “there is a chance we have flipped a switch by accident I’m sorry is there an on switch” her response was rude and uninformative, she just kept going on about how she lived 2.5 hours away and it’s a Sunday. We decided to go out for a walk and during that time either the owner or someone she knows came and switched it back on (if she had told us where the switch was we could have done it ourselves!). Once it had been fixed I received rude messages from the owner. This would have been a lovely stay if two things had happened, firstly - if the owner stayed there herself and would realise little things like the oven tray doesn’t fit in the oven, the lights for the hot tub don’t work etc. and if the owner changed her attitude and maybe understood that she is dealing with the general public and maybe we don’t all have boilers that have switches in the kitchen - or don’t have ovens where timers need to be put on to start the oven!

The location of the property is lovely.

Stayed in October 2022

On arrival it was very dark and didn't see the sign for which cottage was ours. Owner pokes her head out and bluntly asks. We apologise and say we're staying. Considering they were expecting us by the way. She then asks, again bluntly, can't you see the sign. There was no hi, bye, hope you have a nice day. Just closed the door after pointing. It really put me off the rest of the stay. Then on leaving at the car, a woman, possibly the owner, said hi to someone else that was staying asking how their stay was but ignored us completely. Was all a bit strange really. Had a bit of a funny smell. The motion sensor light really ruins it. And it does feel like house can see you in the hot tub. The leaflets chucked in a box could be improved with your own suggestions and tips etc.

Had all the facilities needed. Big bed, quite hard but fine enough. Good shower. Hot tub is nice. Clean enough. Good value. Amazing location.

Stayed in November 2022