Mount Pleasant, Liverpool, L3 5SD, United Kingdom
#88 of 105 hotels in Liverpool
Guests' ChoiceBased on 2018 hostel reviews
7.1Cleanliness
7.5
Comfort
7.5
Location
8.9
Facilities
7.1
Staff
8.5
Value for money
7.4
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 November 2024
Adam
United KingdomBed was unmade on arrival (another guest had used more than 1 bed we suspect). But this was quickly solved by staff and bed was made. Bed was a little lumpy, but nothing terrible and could do with a second pillow.
Hostel is in a great location, the rooms are simple but provide all the necessities. The cost was affordable and good value for money. Staff were helpful and polite.
Stayed in November 2024
Reviewed: 11 November 2024
Kaykat83
IrelandThe key for the door wasn't working, and a master needed to open it. Grand for my short stay, but I wouldn't like it on an extended stay, having to ask to be let in my room each time. The room it's self would benefit from some paint and attention to detail, it's doesn't need to look so run down, it's a decent room.
The location is excellent. Short walk to the train. The hostel looks modern downstairs. The staff are friendly. The room I was in was very spacious.
Stayed in November 2024
Reviewed: 11 November 2024
Rebekah
United KingdomHad to bring your own towel Walls are paper thin Didnt get my own key card
Easy check in & good location
Stayed in November 2024
Reviewed: 9 November 2024
Thalum
BrazilExcellent location and very clean room/ bathroom
Stayed in October 2024
Reviewed: 8 November 2024
Beatriz
SwedenThe room was cold and humid. Only one night lamp that it was no working. There was no hangers in the bathroom (what to do with the towels?) and there was no a glass or a container for the toothbrush. Bath towels are not included in the price.
The place has potential and the location is central, near to train station and old town. Bed is good.
Stayed in November 2024
Reviewed: 7 November 2024
Patrick
United KingdomThe internet (Wifi) was not connectable to the phone, throughout my stay. Despite staff helping me with the connection, it did not function. I think the problem was in house rather than with my Samsung phone. The room had no kettle. So I visited the kitchen, and the kitchen was unhygienic. Surfaces dirty, with no clean cloths to wipe down. One sink (there were 2) was out of service. taps were leaking. One bin was encrusted with dirt on the lid. the plastic drainer was so caked with black gunge that I cleaned it before continuing to make my teas. Very disappointing.
room was clean and warm, and comfortable. Shower and toilet were clean and provided loo paper and soap.
Stayed in November 2024
Reviewed: 6 November 2024
James
SpainI could not connect to the wifi. Seemed to be an issue as it kept saying not internet available. Storage box is right on the bed on top of your feet. This makes it tough to get onto and out of the bed as the storage box takes up some space. Only good if you are brining a backpack!
Great location right in the heart of the city centre, and only a 10 min walk from Lime Street Station if you are flying into Manchester Airport. Good value for money. Clean room and solid storage box to store your backpack.
Stayed in November 2024
Reviewed: 4 November 2024
Gareth
United KingdomCentral heating- being on the 7th floor and having the heating on wasn't ideal even with the windows open
Friendly staff, clean room and great location not far fro. Lime Street station
Stayed in October 2024
Reviewed: 30 October 2024
Emma
United Kingdommould all over in bathroom due to lack of extractor fan. We were on the ground floor which meant that our windows looked out onto a gulley where people have thrown bags of poo right outside where the window opens. Gulley drain right outside bathroom window opening blocked and smelly.
Great Location, entrance way is stunning, staff are mega friendly. comfy bed.
Stayed in October 2024
Reviewed: 30 October 2024
Jonathan
United KingdomThe heating didnt work and would of being better with a tv
Was good for the price
Stayed in October 2024
Reviewed: 29 October 2024
Rebecca
United KingdomApart from the kitchen there were no communal lounge/tv games area for the family. The kitchen was missing a lot of items. We had tea out of a bowl. Thin walls and ceilings, could hear a lot, so those getting in late and using the toilet throughout the night was noise that filtered through Few more hangers would have been nice if we were there for longer
Entrance and location Smelt clean on arrival Our rooms were arranged to be next to each other The beds were kinda comfortable
Stayed in October 2024
Reviewed: 29 October 2024
Joana
PortugalPoor sound isolation, could be cleaner
Location
Stayed in October 2024
Reviewed: 27 October 2024
Jessica
United KingdomRoom was way too hot despite turning the radiator down it still remained on, literally to the point we were both sweating just sitting there. No towels which was a pain but besides this, don’t even get given a shower mat to stop slips if you do bring your own towel and use the shower. The door stop should have a warning tape or something over it as it’s so far into the room I stubbed my toe on it 3 times!!!
Good location. Sort of did the job for a short few hours sleep
Stayed in October 2024
Reviewed: 27 October 2024
Shaun
United Kingdomnothing all good.
nice quiet atmosphere and friendly 👌 clean cosy bedding and really warm. definitely book in again. Also well connected keeping you informed of all information and places to explore of your choice.
Stayed in October 2024
Reviewed: 27 October 2024
Lisa
NetherlandsRoom wasn't clean, no toilet paper in the ensuite. Unfriendly staff at check in. Whole building but especially the hallway and dorm were very very hot.
Beds were comfy and clean
Stayed in October 2024
Reviewed: 25 October 2024
Alex
Irelanddoor hinges broken so difficult to close door. only minor issue during stay
simple and clean room clean shower, toilet, and sink
Stayed in September 2024
Reviewed: 24 October 2024
Brosnan
IrelandNot the cleanest room
Location and price
Stayed in September 2024
Reviewed: 23 October 2024
Łukasz
PolandGreat location, comfortable hostel
Stayed in October 2024
Reviewed: 21 October 2024
Karen
United KingdomOther used blocked the entrance and exit. With suitcase at 8.00 in the morning
Full servic e. Great
Stayed in September 2024
Reviewed: 21 October 2024
Kelly
United KingdomBathrooms very slippery Lack of power points in the bedroom No lighting around desk / vanity area
Great central location Clean
Stayed in September 2024
Reviewed: 20 October 2024
Maureen
United KingdomDoors rattling at night
Basic but comfortable Central location
Stayed in October 2024
Reviewed: 20 October 2024
Abigail
United KingdomThere was a few bits of mold on the bathroom roof but not enough to be a problem :) There isn't any wardrobe's but for a two night stay it was fine
Comfy beds, good value for money
Stayed in October 2024
Reviewed: 20 October 2024
Ditzy
United Kingdomthe bottom bunk was much too low, so I struggled getting in and out of it. the lockers were on the wall at the far side of the bed, so were very awkward to access. there was no seperate toilet from the shower room, for 6 people this could have been awkward. not much dining area. had more than a few people wanted to eat at the same time, this would have been difficult
the screens around the bed
Stayed in September 2024
Reviewed: 20 October 2024
Claire
United KingdomThe kitchen was awful. I didn't want to cook or eat anything in there. Even the sponges for washing up were filthy. I sent a picture of them to the staff, which I've enclosed below. The fridge was a mess. There were missing shelves. It just looked like a health hazard overall. I didn't want to use the washing machine and tumble dryer when I saw that mop heads had been washed in them. I went off-site to a launderette. The staff seemed a little disengaged and the whole place looked like it could do with some TLC.
The room was nice. I'm glad there was a radiator for extra heating in my room. The shower room was very spacious, but there were no tissues. I had to ask for extra toilet roll at the reception desk. There were nice toiletries in the bathroom. The bed was very comfortable so I slept well. The wifi was OK.
Stayed in October 2024
Rigi Kaltbad, Switzerland
Ratboř, Czech Republic
Bad Griesbach, Germany
Novosibirsk, Russia
Batumi, Georgia
New Delhi, India
Edinburgh, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content