595-601 New South Promenade , Blackpool, FY4 1NG, United Kingdom
#80 of 252 hotels in Blackpool
Guests' ChoiceBased on 5611 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.6
Staff
9.0
Value for money
8.3
Free WiFi
8.4
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End of dialog contentReviewed: 8 September 2024
Hannah
United KingdomBreakfast could have been better: more options, better quality (it wasn’t bad at all), more fruit, more yoghurts etc.
It was a great stay, rooms were lovely, location was great, decor of the hotel was really nice
Stayed in August 2024
Reviewed: 8 September 2024
Paul
United KingdomExpensive car parking for guests.
Ideal location, and very quiet
Stayed in September 2024
Reviewed: 7 September 2024
Anna
United KingdomBusy at breakfast times
Great location-near a tram stop. Room comfortable & staff really good
Stayed in September 2024
Reviewed: 7 September 2024
Derek
United KingdomNo faults at all
Very good.
Stayed in September 2024
Reviewed: 7 September 2024
Kelly
United KingdomPrice of parking & a mini fridge would of been ideal
Been twice now went for the lights
Stayed in September 2024
Reviewed: 6 September 2024
Shafia
United KingdomThe carpets need updating, and windows need a clean. The lift needs to be looked at as one was not working and the other one was on the brink of breaking down. We were celebrating our daughter's birthday so we had a few items to take on the 3rd floor which was a bit annoying because of the lift.
The breakfast was amazing, and the room was clean
Stayed in September 2024
Reviewed: 6 September 2024
Shaun
United KingdomI did not like waiting 70-minutes for the room to be cleaned when we arrived. I also did not like the duty managers total inability to deal with the situation…. The room could have been cleaner…. It was quite dusty and there were bits on the carpet. The breakfast was poor quality and not very hot.
Views from the room.
Stayed in September 2024
Reviewed: 6 September 2024
Marjorie
United KingdomThe elevators weren’t functioning properly. One wasn’t working upon arrival, causing queues. And there were no stairs available for use. I also didn’t understand why our room change wasn’t updated on the system. Each time we went out and returned, the key card wouldn’t open the door, causing us to go back downstairs to sort it out.
The location was a good distance from the town centre and the pleasure beach. I loved the view from the room. We could see the sunset on the beach. It was absolutely beautiful.
Stayed in September 2024
Reviewed: 6 September 2024
Amira
United KingdomThe hotel was so clean, staff were so friendly, so much variety at breakfast which was great having a picky 4 year old. We loved our stay and extremely good value for money.
Stayed in September 2024
Reviewed: 6 September 2024
Debbie
United Kingdom£17 a day to park, if you can’t park for free! No toilet brush in the room, which I know is quite standard nowadays but I don’t think is good, the bathroom door lock didn’t work and the shaver plug in the bathroom was unusable.
Location, cleanliness and food court. Excellent, and good value for money.
Stayed in September 2024
Reviewed: 6 September 2024
Vipin
United KingdomGood location,near to the beach and great sea view room.Breakfast was great with plenty of options.
Stayed in September 2024
Reviewed: 5 September 2024
Trish
United KingdomCost of car park Should ideally be free if resident or discounted…. But I do get local areas charge
Great location - tram stop across road Clean Spacious rooms Quiet Lots of choice at breakfast Spacious relaxing bar / eating area
Stayed in September 2024
Reviewed: 5 September 2024
Craig
United KingdomBreakfast buffet area was a little bit small and hard to get seated depending on what time you got there but overall great 👍
Good location nice and quite and nice sea view
Stayed in September 2024
Reviewed: 5 September 2024
Aidan
United KingdomStaff excellent easy access to the room fantastic views
Stayed in September 2024
Reviewed: 5 September 2024
Woodcock
United KingdomWaiting to book in was longer than expected. Only one member of staff on reception.
Breakfast was excellent. Can't complain about location. You know where it is when you search for hotels.
Stayed in September 2024
Reviewed: 4 September 2024
David
United KingdomThat I had to u block the shower in the bathroom as kids wanted a shower and was flowing onto the floor
The room was rather well layed out with a room window
Stayed in August 2024
Reviewed: 4 September 2024
Gary
United Kingdom£17 a night parking ..£15 on the website.Staff not as friendly as other Hilton’s but still had a nice time and the complimentary breakfast was nice.
Location was great
Stayed in August 2024
Reviewed: 4 September 2024
Julie
United KingdomNothing
Very clean food lovely
Stayed in September 2024
Reviewed: 4 September 2024
Chris
United KingdomThe passageway carpets could do with a shampoo. The lifts kept going out of service on the two days we were there. The reception and bar area need more staff to avoid queues. The carpark is overpriced at £17 a night. You can park for free outside or very nearby.
It was worth paying extra for the sea view.. breakfast had a good choice of food.
Stayed in September 2024
Reviewed: 4 September 2024
Linda
United KingdomThere was a problem with the lifts by Sunday night both were broken as quick as they were repaired there were problems again. Whilst the dining tables were quickly cleared and cleaned nobody swept around the tables if you ate later breakfast parts of the floor were covered in dropped food. Maybe need to look at whether adults should be in dining room wearing nightwear!! Not very sociable or clean.
We used this chain before in York so decided to use it again. The staff were very friendly and efficient especially the room cleaning staff who work very hard. The food at breakfast was hot and quickly refilled the rooms were very comfortable. It was near the train station and tram stop.
Stayed in September 2024
Reviewed: 4 September 2024
Zoey
United KingdomClean and comfortable, excellent customer service from staff.
Stayed in September 2024
Reviewed: 3 September 2024
Stuart
United KingdomTiles on the bathroom floor were loose and could have cut your feet. The room was very warm and couldn't open a window we did have air conditioning but it wasn't working
Great location for the pleasure beach a 10 minute walk. Nice and clean rooms.food from the restaurant was value for money. Breakfast was nice and plenty of options
Stayed in August 2024
Reviewed: 3 September 2024
Michelle
United KingdomRoom only has 4 coat hangers and no were to put clothing . First morning of breakfast was appalling, ran out of everything for breakfast .can understand it was busy but surely you know how many guests you have staying . Asking staff when things would be replenished totally got ignored . There was very little staff on duty . The 2nd day was ran better .
Hotel was good , but not as good as other Hampton hotels that I've stayed in .
Stayed in September 2024
Reviewed: 2 September 2024
James
United KingdomBreakfast
Stayed in August 2024
Reviewed: 2 September 2024
Ken
United KingdomExtra cost of parking,
Staff were very attentive and were knowledgeable when asked questions, Breakfast was busy but flowed very well, room was clean and tidy everything was as expected.
Stayed in September 2024
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