Centre Drive, Great Binfields Road, Chineham, Basingstoke, RG24 8FY, United Kingdom
#6 of 7 hotels in Basingstoke
Guests' ChoiceBased on 1213 hotel reviews
7.2Cleanliness
7.7
Comfort
7.9
Location
8.2
Facilities
7.6
Staff
8.2
Value for money
7.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Di
United KingdomThe bathroom in our room didn't like the shower in cubicle and didn't drain well Mould in cubical Abit dated
The convenience location Price Spa Room size Staff
Stayed in September 2024
Reviewed: 22 September 2024
Darren
United KingdomBit dated.
The pool.
Stayed in September 2024
Reviewed: 15 September 2024
Christina
United KingdomCleanliness of the room.
The room was large with a large bathroom. The staff were very friendly and engaging. The services provided were good with an adults only pool which was a welcomed feature.
Stayed in August 2024
Reviewed: 9 September 2024
Daisy
United KingdomI was enjoying my breakfast until I went to bite on my toast and saw mould on it...
Clean, polite, helpful staff. Room clean and bed comfortable.
Stayed in September 2024
Reviewed: 3 September 2024
Jess
United KingdomPromptness from staff. Other guests congregating in the reception and eating takeaways and drinking from the hotel bar in reception
Gym was ok
Stayed in August 2024
Reviewed: 2 September 2024
Neil
United KingdomTicked all the boxes for my needs
Stayed in September 2024
Reviewed: 27 August 2024
Peter
United KingdomMore choices on the menu at night time
Stayed in August 2024
Reviewed: 26 August 2024
Mercer
United KingdomThe hotel room didn't have a mini fridge or cooler to accommodate my mum's medication which she requires as she's diabetic.
The hotel was clean and comfortable. It was a good base for what we wanted to do in and around Basingstoke. Although we didn't use the facilities available they definitely offered a lot if we did want to use them. The buffet breakfast was nice and there was a lot on offer to have - both hot and cold/continental plus as range of juices to drink. The lounge/bar was lovely - a nice, relaxing atmosphere and friendly staff. We enjoyed sitting there during the evenings. We only booked in for 2 nights and had housekeeping come on the second day to check if we needed our rooms cleaned or additional toiletries/ towels. We also had a very smooth and efficient check in considering the hotel had a wedding party arriving at the same time.
Stayed in August 2024
Reviewed: 15 August 2024
Juliet
United KingdomRoom signage could do with updating kept getting lost when looking for my room 150 and reception Limited spa facilities and access to the spa limited by spa manager
Good location staff were exceptional friendly and helpful
Stayed in August 2024
Reviewed: 12 August 2024
Penny
United KingdomSpacious and welcoming
Stayed in August 2024
Reviewed: 12 August 2024
Anne
United KingdomNo air conditioning and it was very warm during my stay
Loved using the pool and the bed was very comfy
Stayed in August 2024
Reviewed: 11 August 2024
Ashlie
United KingdomNothing I really disliked
Loved the breakfast, lots on offer, attentive staff Comfy bed
Stayed in August 2024
Reviewed: 11 August 2024
Gareth
United KingdomDrinks are massively over priced £4 for 1/2 coke £35 for 3 jäger and 2 cans of red bull
Clean and easily to find
Stayed in August 2024
Reviewed: 10 August 2024
Helen
United KingdomRoom far away from bar and pool. First room electrics didn’t work so had to be moved which was a pain with children.
Pool/spa facilities, family room, comfortable, bar, car parking.
Stayed in July 2024
Reviewed: 7 August 2024
Ben
United Kingdomit was very hot when I visited and I don't think my room had aircon, but fan was provided.
room was clean and well equipped.
Stayed in July 2024
Reviewed: 4 August 2024
Michael
United KingdomFood could have been hotter and staff seemed undertrained
Breakfast was ok.
Stayed in July 2024
Reviewed: 1 August 2024
Mohsan
United StatesHotel was clean, comfortable and met all my basic requirements. Breakfast could have had more variety but when I asked them to make an omelette, they did which was great.
Stayed in July 2024
Reviewed: 1 August 2024
Roland
United KingdomSee above
I have stayed here before. It is a comfortable hotel but its out of town location behind a shopping centre is not the easiest to find
Stayed in July 2024
Reviewed: 31 July 2024
Ben
United KingdomNo A/C (I didn’t check review, so my fault) but was hottest day of the year - for £120 a night, you’d expect A/C in 2024. My balcony door on my room didn’t open, it was above 30* in the room. Carpet was very old looking, few stains and looked like it was laid in 1976, if they sorted that the room would look 100 times better, rest of it was half decent, although curtains don’t block much light. A contractor was using drill at 3.25am (that’s not a typo) which woke me up, he then also used a hammer. I called reception who confirmed and apologised that work was going on at 3.25am. It was baffling and cost me a decent night sleep. I can’t fathom why work would take place at that time, with guests staying?
Gym was nice and spacious, good equipment that looked fairly new - pool and spa are also good, nice and clean changing rooms and nice easy lay out. Staff all polite and friendly, everyone says hello etc. room good size, bathroom was very nice and looked like it had just been done. Bed comfy! Good parking right outside.
Stayed in July 2024
Reviewed: 22 July 2024
David
United KingdomFirst room did not have air conditioning and was quite dark and tired but it was changed on request (we were informed that these rooms are being updated). Prices of drinks and food in bar were quite expensive.
Very large free car park and booking in procedure was quick and professional. Changed room with no problem. Breakfast was very good and many options. The offer of free drinks from the room mini bar was most welcome and unusual. Meal in bar on first night was good quality. Tesco , Domino's Pizza and various other food outlets and restaurants close by.
Stayed in July 2024
Reviewed: 16 July 2024
Eduard
NetherlandsSurprised I got upgrade. Room was good! Breakfast was good.
Stayed in July 2024
Reviewed: 14 July 2024
Lynettee
United KingdomBathroom was not flushing properly and fan not working
Staff very helpful Dylan was on Reception, at check in
Stayed in July 2024
Reviewed: 12 July 2024
Reuben
United KingdomReally good facilities and the gym and pool areas are an added bonus. Staff were really friendly and helpful.
Stayed in May 2024
Reviewed: 6 July 2024
Kim
United KingdomToo far from reception. Husband is disabled and struggled walking to the room from the lift. We had a dog and we didn’t want to leave her in our room while we had breakfast as she’s nervous. So took her to the restaurant and was told no we couldn’t have breakfast in the restaurant and they wouldn’t allow us to eat it in the bar lounge So not dog friendly. Find another hotel if you have a dog. The guy on reception said he’d only charge for the room not the breakfast or our dog (£25 a night)
Room and bed comfortable
Stayed in July 2024
Turlock, USA
Budapest, Hungary
Leake Common Side, UK
Quilty, Ireland
Istanbul, Turkey
Hammaslahti, Finland
Guangzhou, China
Dharamshala, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content