Weird smell as you walk through the door, but wasn't noticeable once in the apartment

Stayed in October 2023

This is a spacious and comfortably furnished apartment on the top floor, with free parking on-site. It is very well located for shopping and there are various takeaway options just a few minutes' walk away. Was a great property for our extended family group ( siblings and cousins).

Stayed in September 2023

Very large apartment and well furnished

Stayed in September 2023

comfortable clean quiet

Stayed in June 2023

This time I had several intrusions. I understand they want to make sure their guests are happy but near enough every day? When I arrived I had a knock on the door to ask if I was all settled in and if everything was okay. Tuesday, whilst in a business meeting I was called to ask if everything was okay. Wednesday whilst driving I was again called to ask if everything was okay, If I wasn't I'd let them know. Other than that it was up to it's usual standard, very good, otherwise I wouldn't keep coming back.

Stayed with Hamilton Grace several times because I know it is clean, comfortable, well maintained, great location, free parking and reliable.

Stayed in April 2023

The shower room is tiny. Louvred blinds in the bedroom mean it’s always light. Common parts are musty and bleak.

Location perfect. We’ll equipped, spacious and comfortable flat.

Stayed in March 2022

cold radiator in bedroom not working

spacious

Stayed in January 2022

It was not terribly easy, but okay. There is too much email with less than important information early in the process. The manager would not release good instructions on door code and where the keys were until the day before. This was a problem because we were on a plane all day that previous day. Also, it was very hard to get the apartment number from the manager in a timely manner in order to fill out locator forms. It all worked out in the end, but it was more stressful than it needed to be. I suggest revising the early emails to contain better instructions on how to access the apartment.

Stayed in December 2021

Double bed was 2 singles together, very uncomfortable, on floor 2 and not clear in advert wording, outside lights did not work at all

Very clean, good facilities

Stayed in November 2021

The advance check in procedure was a pain. I know they've had problems with some guests before but the unusual requirements were a real nuisance. The TV was beyond us. We could only find (lousy) Sky News. No black out curtains.

Clean and spacious and surprisingly quiet give its location.

Stayed in September 2021

Miscommunication between the property and the landlord, the property changed the access code, we came back to the flat in the afternoon and couldn't get in, stayed outside for a long time with no one to take care of it, contacted for a long time and no one came to give us the key, finally had to knock on the neighbour's window to help us open the door

Stayed in August 2023

fantastic place in the heart of Swindon

Stayed in April 2022

I recommend 100%

I recommend 100%

Stayed in March 2022

very good location

excellent apartment

Stayed in March 2022

Communication was terrible. First I didn’t know if parking was confirmed or not, there were no instructions on how to get to the parking for the property (I live in Swindon and I struggled to find it!) the key box is located inside the building next to the apartment door, however there are also key boxes outside of the building before entering.. with no explanations anywhere it makes the situation more stressful than it needs to be. Once inside the apartment I was pleasantly surprised by its size and cleanliness, however I then encountered another issue.. the parking permit was nowhere to be seen! I had to call the company to find out what was going on and they said the cleaners hadn’t had a chance to leave the permit in the apartment and could they drop it off at 8am the next morning. If I receive a parking ticket for the overnight I will be making a formal complaint. I was then surprised to receive a message late on the Saturday reminding me to check out. The checkout options given were until 9am in the morning, even though printed documents in the property state 11am checkout (which is also a more reasonable time when staying in a location!). The cleaners arrived promptly at 9am to usher me and my friends from the apartment! The company also took a £300 deposit from my account and I have had no communication on when I am to receive this back! Overall very annoyed and I would not recommend.

Large rooms, plenty of space for a group.

Stayed in November 2021

The flat had an unpleasant odour, smelled like cigarette smoke combined with human sweat, the carpet was stained in multiple places, there were no curtains, just flimsy blinds which did not block any light. The windows look out on a very busy road, terribly noisy at night. The wall paper was peeling off the walls. And now they are trying to withhold our deposit based on the grounds of stained carpet!

Stayed in October 2021

the property is amazing, all clean and the amenities were wonderful! all the team were nice! very easy to find !

Stayed in October 2021

very smelly

location is absolute good

Stayed in October 2021

everything perfect Recommend 100%

Stayed in September 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in July 2023