there were no plug sockets near the mirrors, so had to borrow an extension lead to use the hairdryer in front of the mirror

the Grosvenor was an absolute delight, in the heart of Stockbridge. Breakfast was exceptional and the garden room in which we stayed was superb. Would definitely stay here again. The garden and outside barbecue and seating areas looked so welcoming and the indoor bar had a very convivial atmosphere.

Stayed in April 2024

Bathroom had a little bit of a water damage that needed touching up / attention

Location, food excellent, decor, staff, breakfast 👍

Stayed in April 2024

Nothing comes to mind.

Lovely property in a central location in Stockbridge. Modernised to a high standard with plenty of character. Great staff.

Stayed in April 2024

Very cosy and contemporary design is very nicely done. The staff is AMAZING! Great friendly yet professional hospitality…

Stayed in April 2024

The hotel had a couple of large groups utilising the hotel, which stretched the staff and slightly compromised the service level.

A superb hotel. The ambience is excellent throughout. The staff were wonderful, especially Ricardo, who rescued what could have been a poor dining experience. The food was superb at dinner and breakfast.

Stayed in April 2024

There is limited parking but you can find parking on the street quite easily

Very comfortable and clean rooms. Staff very helpful

Stayed in April 2024

Everything been visiting Grosvenor for many years

Stayed in March 2024

Restaurant a little dated. Tables all wobbly. Some extras which you would expect at this level and cost of hotel missing, i.e. face cloths in bathroom. Expainitary brochure in bedroom. No phone to link with reception. Restaurant staff seemed a little uncordinated.

Nicely appointed and very clean room. Staff very friendly and helpful. Great position for our needs and easy parking.

Stayed in March 2024

Friendly staff, great for dogs.

Stayed in March 2024

The staff prior to booking were not super friendly online, and at reception a bit frazzled forgetting to take us through to treatments etc. The food in the restaurant was not super special but the staff there were excellent! Overall the stay is pricey but it’s a treat! Probably not affordable for us for more than one night.

Though pricey, this is a very special and unique hotel to stay in. We had the hayloft suite which was exceptional. Their on site services (massage) was excellent (done by an external service provider). The interior decor overall is stunning and so English.

Stayed in March 2024

The size of the room was too small for a family with a dog. Garden family rooms would be perfect but when we booked I could only see one option or the other.

The location and setting of the hotel and gardens, the restaurant food and staff.

Stayed in March 2024

Classic country hotel ambience.

Stayed in January 2024

Some of the decoration and furnishing in the older part of the building needed repair/ refurbishment. A shame and unexpected in such a beautiful hotel.

The bedroom was beautifully decorated and an excellent size made for a very comfortable stay. The underfloor heating in the bathroom was particularly welcome.

Stayed in January 2024

Nothing!

Lovely room, larger than we expected. We stayed in an upper test room which had a nice view of the garden. Very welcoming staff. Great food and cocktails.

Stayed in February 2024

Nothing

Beautiful room

Stayed in February 2024

Not being notified prior to booking that for dog to stay it would be £25 a night

Fabulous queen size bed

Stayed in February 2024

Nothing.. loved everything about the stay

Great style and welcoming staff

Stayed in January 2024

Nothing

It was fantastic service. We held my fathers funeral wake there and the staff were absolutely fantastic. Beautiful hotel, very high standards and a wonderful atmosphere. Thank you.

Stayed in December 2023

If being picky - the dessert wasnt to the standard of the previous courses. Waiting staff a bit tired at the end of the evening.

Great food - both evening meal and breakfast. Reception and bar staff very friendly and attentive.

Stayed in November 2023

Nothing really not to like, just breakfast staff let it down.

Location excellent - staff at reception and evening staff very good. Breakfast staff let it down, waited 25 minutes for tea/coffee to be ordered, than had to wait for food order to be taken. Shortage of staff maybe? House keeping Excellent. The Breakfast was good when arrived. Would stay again to explore the area.

Stayed in December 2023

Nothing

Rooms and staff were excellent.

Stayed in December 2023

The lounge is a bit dark

Everything

Stayed in December 2023

There seemed to be a lack of communication between Booking.com and the hotel with regard to my additional request to book a table for dinner on our second night. Luckily the restaurant was not crowded, so they were able to accommodate us, but if the restaurant had been full, then we might not have been so luckty. I had assumed that any additional requests made when booking would automatically be passed to the hotel, but in this case they were not! Breakfast on the first morning was a bit of a nightmare because there were a lot of people wanting breakfast, including the wedding party, and not enough staff serving. Also most of the items on the breakfast buffet table had run out - juices, cereal bowls, milk, etc,etc and were not refreshed/refilled until we asked for them to be. We also had to wait more than 30 minutes, and had to ask several times, for some toast! Only serving breakfast until 9:45 on a Sunday seems very early for a weekend, which was why there were so many people wanting breakfast at the same time.

Our room was seperate from the main hotel, and with a wedding party going on, we were pleased that we were not in the main hotel.

Stayed in December 2023

The hotel was very busy and service at breakfast was understandably slow. Otherwise, despite it being a wedding party and thus little time spent at the hotel, it was a very enjoyable stay. I'm not a particular fan of nouvelle cuisine which seems to emphasise presentation over substance but dinner was delicious.

Stayed in December 2023