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  5. Reviews of The Chapter - Griffin House Hotel

Reviews of The Chapter - Griffin House Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10 Connaught Street, Westminster Borough, London, W2 2AH, United Kingdom

#603 of 1,020 hotels in London

Guests' Choice

Review Score

Based on 355 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    7.5

  • Staff

    8.7

  • Value for money

    7.8

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good value for money in a good location

    Stayed in June 2024

  • Reviewed: June 17, 2024

    7.0
    I would stay again decent price
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Bedroom was a little hot and window rattled when it was open

    The hotel smelt really nice

    Stayed in June 2024

  • Reviewed: June 14, 2024

    7.0
    Easy walk to Hyde Park and shopping on Oxford Street.
    • Leisure trip
    • Solo traveler
    • Economy Triple Room
    • Stayed 2 nights

    Lots of stairs to climb, and the higher the narrower it got. It was a little struggle with luggage.

    The bed was comfortable and the window could open. Being on the top floor it was quiet.

    Stayed in May 2024

  • Reviewed: June 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice apartament, everthing needed was at the place. Good location.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    9.0
    Great for solo female's, perfect location!
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights

    Stairs were steep and narrow up to level 5, difficult with a suitcase but I was offered assistance. Just one of those things to keep in mind - expect this everywhere in London! Blinds on window didn't quite cover the whole window so some light came through.

    Amazing location, very close to everything - could walk to Hyde Park and lots of shopping nearby. As a solo female traveller, I felt very safe here and in the surrounding area. Keypad entry to main hall and room. Room and bathroom were clean, shower is a little small. Kettle with tea and coffee. Comfy bed and large TV Staff were friendly and helpful.

    Stayed in May 2024

  • Reviewed: June 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was not anywhere to seat down but the bed,a chair eould have been nice

    It was clean

    Stayed in June 2024

  • Reviewed: June 2, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Heater broken No channels on tv Very tight for space in ensuite.

    Location Friendliness of staff Beds were good

    Stayed in June 2024

  • Reviewed: June 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Tiny rooms!

    Location

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Nice and clean room in a great location
    • Business trip
    • Solo traveler
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great location, spacious and clean room, they upgraded our room for free

    Stayed in May 2024

  • Reviewed: May 26, 2024

    7.0
    Ok for an overnight stay
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The private toilet was separate to the room which meant having to remember the toilet key and the code to reenter the room to avoid being locked out. Small shower in the room but no mat so you step out onto the carpet. I wouldn’t book this room again.

    Nice location, helpful staff at check in. Clean and quiet. Comfortable bed, good wifi.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Perfect location to explore London
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Great location, clean, nice staff.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    I was on the top floor where it was really hot and the room had no airconditioning

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    I do recommend
    • Leisure trip
    • Travelers with friends
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The alarm went off at 7 in the morning for 30 minutes. The employees didn’t know what to do. Wasn’t their fault though. She looked panicked and apologized.

    I don’t know why the ratings are so low. The hotel is the nicest hotel for the price range in the area. I searched for many hotels for hours and stayed in many hotels in London this one’s by far the best one. It’s clean. The room doesn’t feel like a shoe box. Giant windows for fresh air. I’d stay again.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Very limited space to put your things in bathroom, that was uncomfortable and frustrating. To be able to open blinds in the room you either have to be over 6 feet or climb on the bed! Not sure who planned, but for shorties like me it was not pleasant.

    A very good and convenient location, close to Marble Arch station. Plenty of restaurants around, mostly Lebanese, but they were ok. Room very clean, bed comfy, water hot

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Friendly staff, excellent location
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a bit small

    Great staff, very friendly, easy check in

    Stayed in May 2024

  • Reviewed: April 27, 2024

    8.0
    As a solo traveller I would definitely stay again.
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night

    There was a television in the room but it required a code which could not be provided.

    Very clean, comfortable bed and staff extremely helpful. Lovely little street off Edgeware Road with a short walk to underground station at Marble Arch.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    Very good location, convenient to public transport and attractions. Staff were very helpful
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite small

    Very clean. Staff were very helpful.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Ok. We love London .
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights

    Terrible beds and it was noisy because of the traffic outside. We had to stay at the top....to many stairs.

    Exellent location. Friendly staff.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A little run down and too many steps.

    Great breakfast.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Perfect place for a nice and cosy stay in London
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Quartier calme proche métro

    Stayed in March 2024

  • Reviewed: April 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    The sound isolation is weak, only interior doors - I recommend to pack earplugs to get good sleep.

    Great location, room clean and serviced every day, 24-hour front desk. Fair value for what we've paid.

    Stayed in April 2024

  • Reviewed: March 30, 2024

    9.0
    A quaint and wonderful stay in central London with great staff!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was quite small and the bathroom could have been cleaner.

    The location was excellent, great food and shops nearby. It was also walking distance to many sights, we loved the convenience!

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Clean and comfortable with a great shower
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very steep stairs with no elevator, makes it hard if you have big bags - the guy at checkin did bring them to our room for us which was a wonderful help. If you are staying down in the basement, you will get a bit of noise from the rooms above walking around, but it was fine once everyone was asleep.

    The staff were excellent and very helpful, especially the gentleman at check in. The shower was hot with good water pressure, not always something guaranteed in London!

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Considering the value-for-money standards in London, this is one of the better options
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Window is an old English window where you think it is open even though it is closed.

    Close to Marble Arch, Hyde Park and other tourist attractions in walking distance. Room was very small, but bed was comfortable.

    Stayed in March 2024

Showing 1 - 25

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