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  5. Reviews of The Chapter - Griffin House Hotel

Reviews of The Chapter - Griffin House Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10 Connaught Street, Westminster Borough, London, W2 2AH, United Kingdom

#599 of 1,015 hotels in London

Guests' Choice

Review Score

Based on 364 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    7.5

  • Staff

    8.7

  • Value for money

    7.8

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was a little warm at night with only a small window and fan for ventilation and cooling. WiFi was poor, so couldn't even have music on the TV via YouTube, for example.

    It was clean and tidy. Hot water in the shower was more than enough. Good area and secure access.

    Stayed in June 2024

  • Reviewed: June 27, 2024

    8.0
    Perfect for a sort stay in London
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Small rooms

    In the middle of London Excellent people friendly

    Stayed in June 2024

  • Reviewed: June 26, 2024

    9.0
    Great location. Friendly staff.
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Maybe the blinds for the room should be more blackout. I think curtains will work better especially in summer when the sunrise is at 4:30 am.

    The location was perfect . Close to Marble arch and also a small walk to Edward road underground stations. We also loved the proximity to Hyde Park. The staff was super helpful even though we arrived quite late/ early in the morning they were waiting for us.

    Stayed in June 2024

  • Reviewed: June 26, 2024

    9.0
    Good place to stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Some staff like Abdullah and Omar were very good at extremely helpful, but at checkout there was an extremely Rude guy, who spoilt it all ..

    Location is excellent, almost everything is in walking distance, Paddington, marble Arch, Oxford Street, Harrod, Buckingham palace etc.. While the hotel doesn't have breakfast facilities, butbtherecare plenty of eating options very close by.. their 2 bed apartments where we stayed are newly renovated and are next to main hotel are very good

    Stayed in June 2024

  • Reviewed: June 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good value for money in a good location

    Stayed in June 2024

  • Reviewed: June 17, 2024

    7.0
    I would stay again decent price
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Bedroom was a little hot and window rattled when it was open

    The hotel smelt really nice

    Stayed in June 2024

  • Reviewed: June 14, 2024

    7.0
    Easy walk to Hyde Park and shopping on Oxford Street.
    • Leisure trip
    • Solo traveler
    • Economy Triple Room
    • Stayed 2 nights

    Lots of stairs to climb, and the higher the narrower it got. It was a little struggle with luggage.

    The bed was comfortable and the window could open. Being on the top floor it was quiet.

    Stayed in May 2024

  • Reviewed: June 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice apartament, everthing needed was at the place. Good location.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    9.0
    Great for solo female's, perfect location!
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights

    Stairs were steep and narrow up to level 5, difficult with a suitcase but I was offered assistance. Just one of those things to keep in mind - expect this everywhere in London! Blinds on window didn't quite cover the whole window so some light came through.

    Amazing location, very close to everything - could walk to Hyde Park and lots of shopping nearby. As a solo female traveller, I felt very safe here and in the surrounding area. Keypad entry to main hall and room. Room and bathroom were clean, shower is a little small. Kettle with tea and coffee. Comfy bed and large TV Staff were friendly and helpful.

    Stayed in May 2024

  • Reviewed: June 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was not anywhere to seat down but the bed,a chair eould have been nice

    It was clean

    Stayed in June 2024

  • Reviewed: June 2, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Heater broken No channels on tv Very tight for space in ensuite.

    Location Friendliness of staff Beds were good

    Stayed in June 2024

  • Reviewed: June 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Tiny rooms!

    Location

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Nice and clean room in a great location
    • Business trip
    • Solo traveler
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great location, spacious and clean room, they upgraded our room for free

    Stayed in May 2024

  • Reviewed: May 26, 2024

    7.0
    Ok for an overnight stay
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The private toilet was separate to the room which meant having to remember the toilet key and the code to reenter the room to avoid being locked out. Small shower in the room but no mat so you step out onto the carpet. I wouldn’t book this room again.

    Nice location, helpful staff at check in. Clean and quiet. Comfortable bed, good wifi.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Perfect location to explore London
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Great location, clean, nice staff.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    I was on the top floor where it was really hot and the room had no airconditioning

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    I do recommend
    • Leisure trip
    • Travelers with friends
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The alarm went off at 7 in the morning for 30 minutes. The employees didn’t know what to do. Wasn’t their fault though. She looked panicked and apologized.

    I don’t know why the ratings are so low. The hotel is the nicest hotel for the price range in the area. I searched for many hotels for hours and stayed in many hotels in London this one’s by far the best one. It’s clean. The room doesn’t feel like a shoe box. Giant windows for fresh air. I’d stay again.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Very limited space to put your things in bathroom, that was uncomfortable and frustrating. To be able to open blinds in the room you either have to be over 6 feet or climb on the bed! Not sure who planned, but for shorties like me it was not pleasant.

    A very good and convenient location, close to Marble Arch station. Plenty of restaurants around, mostly Lebanese, but they were ok. Room very clean, bed comfy, water hot

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Friendly staff, excellent location
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a bit small

    Great staff, very friendly, easy check in

    Stayed in May 2024

  • Reviewed: April 27, 2024

    8.0
    As a solo traveller I would definitely stay again.
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night

    There was a television in the room but it required a code which could not be provided.

    Very clean, comfortable bed and staff extremely helpful. Lovely little street off Edgeware Road with a short walk to underground station at Marble Arch.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    Very good location, convenient to public transport and attractions. Staff were very helpful
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite small

    Very clean. Staff were very helpful.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Ok. We love London .
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights

    Terrible beds and it was noisy because of the traffic outside. We had to stay at the top....to many stairs.

    Exellent location. Friendly staff.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A little run down and too many steps.

    Great breakfast.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Perfect place for a nice and cosy stay in London
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Quartier calme proche métro

    Stayed in March 2024

Showing 1 - 25

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