Friendly staff, great location, everything was fine.

Stayed in April 2024

Dust in parts of the room, shower was just ok.

Nice room and location

Stayed in April 2024

A small thing but we had to phone reception to have the air con adjusted (rather than have 'in room' control to choose a temperature below 19), this was sorted within 30 mins, so for our second night the temperature was more suited to us.

Great location for central Newcastle, the staff were friendly & helpful. The breakfast was very nice & cooked to (my very specific) order, would recommend eating at the restaurant within the hotel, Leila Lily's (good value for residents). The White Company toiletries provided smelled divine. Due to the quirky conversion of this Georgian building, be aware that there will very likely be a few steps to navigate to get to your room.

Stayed in May 2024

Tried to buy 2 drinks in the bar just before 10pm but was told the bar was closed.

Relaxed feel of hotel. Modern hotel with no areas looking tired & in need of updating.

Stayed in May 2024

Only had one set of towels when there was two of us staying.

Staff were really friendly and couldn’t help enough. Great location if you want to be right in the centre. Room was very clean and bed was soooo comfy

Stayed in May 2024

Sadly the bar closed early as we stayed midweek

Central location, lovely restaurant for breakfast

Stayed in April 2024

Brilliant breakfast. Super location. Very big room.

Stayed in May 2024

The meals on the ala carte menu were somewhat rich for our taste but still enjoyable.

All aspects of the hotel.

Stayed in May 2024

Can’t fault the hotel but I had to think of something… the room windows on the outside were very dirty.

Location and decor

Stayed in April 2024

Very small lift, food wasn’t great

Good facilities

Stayed in May 2024

Excellent hotel

Stayed in April 2024

Noisy on weekend night.

Very modern and conveniently located.

Stayed in April 2024

The room was a little dark

Lovely staff, great location, nice and clean room with an incredibly comfortable bed

Stayed in May 2024

Just wish the showers were a bit more powerful, but I know this can't be changed. Wouldn't stop me from staying here again though!

I have stayed here before when visiting Newcastle for a gig and specifically chose to return, as it's a lovely hotel. It's only 5 mins walk from the train station and in easy walking distance from a lot of venues, pubs, restaurants etc. The rooms are really clean and the beds are so comfortable! All the staff are lovely, really friendly and helpful. Good breakfast, with lots of choice.

Stayed in April 2024

I didn't like the noise outside late at night. I suppose it's only to be expected as late night venue was opposite. The only other tiny niggle was a stain on the sheets.

The room & bathroom was lovely and spacious. Great location for the city hall. Very friendly staff and lush restaurant & bar area. The food was delicious, fabulous breakfast with lots of choice. I was surprised to learn they had a spa too. What more could want.

Stayed in April 2024

Decoration to bathroom could have been updated

Staff were really nice and engaging, breakfast was delicious.

Stayed in April 2024

Nothing

Very central location and clean

Stayed in April 2024

The only tiny thing we found an issue was the lighting. The room was very dark which made getting ready (makeup) a bit tricky

Beautiful stylish and comfortable rooms. The little extras are a nice touch and the beds were comfortable

Stayed in April 2024

The bed was a bit hard

Great location . The staff one girl in reception went above and beyond for us she’s an asset to the hotel I didn’t get her name unfortunately she’s got blond hair and was on early mornings

Stayed in April 2024

Was a little loud at night with music from downstairs but did not bother us

Location was great and room was great

Stayed in April 2024

Location is perfect if you’re planning to visit the city centre, couldn’t be closer to a huge range of restaurants, bars, shops and clubs! Stayed on the second floor but couldn’t hear any traffic or noise from the main road outside or from the ground floor bar.

Stayed in April 2024

Nothing, it was perfect

This is the most stunning and beautiful hotel in such a spot-on location for such a low price - we were gobsmacked. Everything about the hotel/building is amazing - the old building is gorgeous, the furniture, design and the artificial flower arrangement around the entrance are amazing. We loved our quirky and cosy room, there was a lot of attention to detail, especially in the bathroom. The staff was super nice and helpful.

Stayed in April 2024

Bathroom ceiling is a little grotty (room 19) and the loft hatch (or whatever it is) was hanging down into the room. Dressing table was over cluttered with information / phone / tissues / flowers and left little room for personal items. The mirror on the wall, was not within reach / view of where I could plug my hairdryer in.

Hotel was tucked away at the lower end of Grey Street, found it a little difficult to find as a 'number' wasn't visible on the door and it didn't look overly obvious from outside. Room was a neat little twin in a corner position with lovely dual aspect views. Beds super comfy. Breakfast was superb - compliments to the chef and the cheery breakfast waitress (26/4).

Stayed in April 2024

The shower is very limiting. Instructions on how to find the rooms on the in between floors aren’t well sign posted

Size of rooms and comfort of the bed. The central location was brilliant

Stayed in April 2024