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Reviews of Great Western 3 stars

Cliff Road, Newquay, TR7 2NE, United Kingdom

#27 of 47 hotels in Newquay

Guests' Choice

Review score

Based on 2377 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 31 May 2024

    9.0
    Parking was good friendly staff
    • Leisure trip
    • Couple
    • Superior Double Room with Coastal View
    • Stayed 2 nights
    • Submitted via mobile

    Sea views lovely breakfast

    Stayed in May 2024

  • Reviewed: 29 May 2024

    8.0
    Location, location, location
    • Leisure trip
    • People with friends
    • Budget Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were old decor. Few room windows opened above garbage bins making the room smelly. Corridors and doors were quite old looking.

    Location Breakfast options are great.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Coastal View
    • Stayed 4 nights
    • Submitted via mobile

    The hotel.was dated apart from our room. The corridors were narrow and dated, and a bit of a maze to get to our room on the 2nd floor. ( Not good if you have mobility issues) Woodchip wallpaper in the corridor?! Took the lift to the 2nd floor and still had a trek through lots of doors and up and down lots of stairs. Mind boggling!! No phone in room to call reception. Garden area could have been doing with the grass getting cut, quite dangerous when walking with drinks as it was a trip hazard.

    The room had a fantastic view. Room was comfy. Housekeeping were very accommodating.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Nice
    • Leisure trip
    • Couple
    • Double Room with Coastal View
    • Stayed 1 night
    • Submitted via mobile

    There was a really loud noise in our room coming from the radiator at around midnight that kept us awake for a bit - we were worried it was going to keep us up all night, but thankfully it stopped. So nothing to complain about! We had a good time.

    Staff were very friendly, the room was nice and clean (bigger than expected) and breakfast was worth it just for the view. Only stayed for 1 night as a pit stop and we were satisfied with what we received.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good value for money, served its purpose
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Noise from the road and the shop across the way was ongoing at 10pm but reduced later. View from the window over a very tatty building.

    Parking was reserved for us. Rooms clean and linen wonderful. We ate in the restaurant and a table by the window overlooking the sea was reserved for us.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Coastal View
    • Stayed 2 nights
    • Submitted via mobile

    Hotel very tired need a bit of TLC

    Great location.. pleased we booked parking. Staff very helpful

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Tv didnt work No parking

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Welcoming atmosphere. Staff very friendly will be booking again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Friendly staff cannot do enough to help. Excellent food and service Room was clean and homely and lovely to see a hotel that is dog friendly

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    The lift. The meals were nice and the staff were great.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    7.0
    Good with room for some improvement
    • Leisure trip
    • People with friends
    • Double Room with Coastal View
    • Stayed 4 nights
    • Submitted via mobile

    The rules and regulations were ridiculous, silly and irritating. Not from the hotel management or staff but apparently the owners of the hotel a brewery. For example the rigidity in relation to the menu. The lunch menu runs from 11am to 5pm and one can order a baked potato from that menu, but if one wants to order a baked potato with the evening meal, it's not an option because it's not on the evening menu, the options are chips or fries. Surely there could be some leeway. If you try to request the starter as a main course, common in other establishments, it's not allowed, one has to order 2 starters which are served on 2 separate plates, totally ridiculous. You have to go to the bar to order your meals, a table server would be a nicer option.

    Location, comfortable beds, power of water supply, lovely comfortable rooms, the cleanliness of the rooms and the hotel in general. The friendliness of the staff and the effort they put in. Very helpful.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 2 nights

    The economy room is small, with no air con and a side view of the neighbourhood.

    The hotel location is magnificent. The view from the hotel bar/restaurant overlooks the sea.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Coastal View
    • Stayed 3 nights
    • Submitted via mobile

    The floors were very creaky both in the room and out in the corridor.

    Absolutely loved our stay! The room was lovely with a comfortable bed and the view was amazing. The parking space was ready when we arrived which was handy.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Will come back
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel and rooms in general could do with a revamp. We were hoping for a sea view from our bedroom which we didn't get, however all the rooms beside us had an amazing view so we were very disappointed.

    Staff were amazing! All so friendly and couldn't do enough for us. Beautiful backdrop with a lovely beach setting. Everything was extremely clean. Food was good and reasonable.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The position of the hotel was great. The staff were wonderful especially the manager who was very helpful.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff very helpfull plenty room and good food

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    It was very relaxing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    If you wanted anything cooked for breakfast it they took a long time for it to be ready had to ask a few times where it was

    Room clean and tidy every day Nice location view from bar was great

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Scruffy bedroom. More poor quality b&b than hotel. Corridors and staircases had peeling paint and plaster hanging from ceilings. Needs some tlc.

    Great location. Great staff. Really good breakfast selection. Large room. Comfy bed. Fluffy towels.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Glitches need fixing, but comfortable and good value
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room located too far from reception to carry all my luggage, initial ‘cabbage’ smell in the room (cured by opening the window) and a wardrobe door that I had to prop a chair against, bright blue towel rail light when off, next to the bed (put a sock over it at night!)

    sea view room, comfortable understated decor, friendly staff

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    The kettle was burnt and dirty. I couldn't use it.

    The location is very good and the staff very charming.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Really enjoyed our stay, and the Staff were all exceptionally helpful and friendly! Will definable r
    • Leisure trip
    • Couple
    • Double Room with Coastal View
    • Stayed 3 nights

    Bed was really soft, and the building would benefit from a refurb both inside and out.

    The location is stunning, and the staff were all very friendly and helpful. Menu was good with a variety of pub grub, which was very tasty and was always hot!

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Perfect stay and would highly recommend
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Hotel was was a little dated and the room was a little warm.

    The Location is second to none, the beach is at the back door! The staff were so good, really couldn't do anymore to help us. highly recommend the breakfast!

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Friendly old fashioned hotel. Great English breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was in need of a new mattress !

    Very helpful and friendly Staff. Great breakfast. The hotel is a bit dated and in need of decorating but otherwise clean and comfortable.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    very good, no problems
    • Leisure trip
    • Solo traveller
    • Budget Twin Room
    • Stayed 1 night

    View was not very good

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Very reasonable and convenient. Good value for money. We would stay again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    As some other reviews say, the floor is creaky but this is to be expected from such a very old building. Again, as the building is old the number of available plug sockets was very limited compared to more modern buildings. Only one of the bedside tables had a single plug, the tv and kettle took up the 2 plugs by the table and we often unplugged to allow us to charge phones etc. Another single plug was over in the corner, by nothing but a radiator so this was never used. We personally found the bed too soft but some may like this. The bathroom was very compact and the shower was very narrow, some people may struggle to use it without bumping into doors and walls etc. We found there was a lack of surfaces available to put things on, the dressing table was half taken up by the tea and coffee tray. There was a wardrobe which we didn’t use.

    All of the staff were really pleasant and helpful. We had a town view on the corner and it was really bright and spacious. The room had a super king bed and was very clean. The shower had good water pressure. Parking available at an extra cost out the front but was very convenient and good to know we always had a space available when we came back from a day out. The room was cleaned/refreshed daily unless you put out a do not disturb sign. The tea and coffee caddy is refilled. The bar downstairs has great views and the usual pub grub menu with large portions at a reasonable price for Cornwall.

    Stayed in May 2024

Showing 1 – 25

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