1 Festival Square, Edinburgh, EH3 9SR, United Kingdom
#65 of 168 hotels in Edinburgh
Guests' ChoiceBased on 2676 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.6
Staff
8.8
Value for money
7.5
Free WiFi
8.1
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End of dialog contentReviewed: 3 May 2024
Roya
NetherlandsI did not like all choices for breakfast , also during busy time of breakfast , you could be ignored . Coffee was often not very warm .
Quiet, and clean , great location
Stayed in May 2024
Reviewed: 1 May 2024
Stephanie
United StatesThe lighting was not good for applying makeup and there was not a magnifying mirror.
Location was excellent and the room was very modern and comfortable. The food in the restaurant was very good as well.
Stayed in April 2024
Reviewed: 29 April 2024
Karen
United KingdomDisappointed about the cleanliness. Bit dated since the last time we were there.
Good central location
Stayed in April 2024
Reviewed: 28 April 2024
Shiqiang
SwitzerlandThe in-room lighting system is weird, self turning on midnight
Nice
Stayed in April 2024
Reviewed: 27 April 2024
Thompson
United KingdomAccess to pool and spa area. When we did find it there were no staff around to answer any queries.
it would have been good to have printed details of facilities available to guests in the room on arrival, especially how to find the pool and spa area and opening times and menu for the Brasserie. Even when accessing fifth floor to find the spa/pool signage was poor as to where it was. Location excellent as was what was provided in the buffet for breakfast. Staff were always helpful.
Stayed in April 2024
Reviewed: 26 April 2024
Wilma
United KingdomSpa wasn’t as good as expected . Also additional cost to use rooftop spa was a disappointment considering the room rate for the overnight. When booking I mentioned it was for a birthday . However no recognition in room of this & i have stayed at other hotels where they leave a token gesture. Why ask on your booking and then no recognition ?
Very central & good location for shops & site, welcoming reception staff & so informative . Smart , smiling staff create a fantastic first impression which we found lovely and engaging.
Stayed in April 2024
Reviewed: 20 April 2024
Alex
United KingdomThe bathroom was not private enough with some glass doors. Toilet blocked twice. Breakfast was overpriced and soggy.
Great central location. Comfortable bed. Friendly staff
Stayed in April 2024
Reviewed: 19 April 2024
Peter
United KingdomWhen cleaning for a change over, I didn't check the soap dispenser, remedied immediately. one day the room wasn't attended to until 4.30pm. A bit of a shock, but again immediate attention once informed.
Everything was good and attended to very quickly a few errors. All staff attentive and polite. The room was exceptionally good and clean near the lift. The breakfast delightful and well served.
Stayed in April 2024
Reviewed: 11 April 2024
Angela
United KingdomThe gluten free breakfast was very disappointing.
Lovely pool. Very comfortable room. Very attentive staff.
Stayed in April 2024
Reviewed: 3 April 2024
Thomas
United KingdomThat the hotel guests are charged to use the hydro pool. It is perfectly ok to ask to book a slot or charge for the spa facilities but hydro-pool is easily accessible from the swimming pool and not fair to put personnel to guard it from the hotel guests who already paid to stay. It is also not clear that they charge for it on the website. Rooms didn’t have a nespresso style coffee machine. Coffee was terrible.
Rooms were spacious and clean
Stayed in April 2024
Reviewed: 2 April 2024
Andrew
United KingdomNeeded some water in the fridge (cans lying outside on top of dresser?)
Very quiet room, did not hear traffic or any other guests in hotel. Very comfy bed and really liked the layout of the bathroom. Breakfast very good.
Stayed in March 2024
Reviewed: 2 April 2024
Tracy
United KingdomStaff lovely
Had a lovely stay
Stayed in April 2024
Reviewed: 1 April 2024
James
United KingdomNothing! Very happy with everything.
Everything! Lovely staff, very comfortable bed, brilliant shower. All the extra little bits of thoughtfulness were much appreciated in the room ie robe, slippers, shower cap, tea/coffee and biscuits. Also, the delicious breakfast. Hotel is beautiful and so presentable! First impressions were fantastic.
Stayed in April 2024
Reviewed: 1 April 2024
Niki
United KingdomThe room was clean, however, there was black mould in the shower. Breakfast is served and not buffet; one has to decide between a set of pastries and youghurt/porridge for the starter. The food is good but inconsistent; both porridge and scrambled eggs looked and tasted differently on two separate occasions. The indoor swimming pool has a VERY strong smell of chlorine, which does not leave the building due to poor ventilation and high humidity. Personal hygiene kits are also not provided; e.g., you will find neither cotton buds/pads nor dental hygiene kits in your room. The USB charger next to the bed did not work.
Location is superb, and the beds are extremely comfortable. The hotel has a good design, and the rooms are nice. Most members of the reception staff were friendly and eager to help.
Stayed in April 2024
Reviewed: 1 April 2024
Arumugam
United KingdomNil
Excellent facilities Very friendly and helpful staff
Stayed in March 2024
Reviewed: 31 March 2024
Pete
United KingdomBreakfast service was poor. Sat for 40 mins and still hadn’t been given drinks. We ended up leaving and not having breakfast. I can appreciate when it’s busy but there was plenty staff and no communication to tell us drinks/ food was coming etc, very poor and did but a damper on the weekend.
Room was stunning, location perfect and very clean. Can not fault and was perfect
Stayed in March 2024
Reviewed: 31 March 2024
Mark
United KingdomNothing
Great design
Stayed in March 2024
Reviewed: 30 March 2024
Zeliha
United KingdomOne spa area is pretty unclear when you go to use there facilities. You are not made aware of how the lockers work and where robes are or anything really. I was also told the reception get a little mad at people for asking for the robes because they want to keep them for members only not really sure if thats fair as we paid too. For £35 each just to use an outdoor pool and some relaxation rooms surley you deserve a robe.
The one square brasserie is a nice area to relax and get food and drinks. Our room was amazing, big comfortable bed, the bathroom is amazing, shower pressure perfect and bath is big.
Stayed in March 2024
Reviewed: 29 March 2024
Ali
United KingdomThe thing I missed was a brief 'introduction' for the facilities in the room and hotel. I couldn't work out how to get cooler water for the bath - the water tap seemed to be stuck on hot - too hot for me!
It was a nice large room and everything - the bed, furniture and bathroom was high quality. Breakfast - a brilliant Scottish vegan cooked breakfast - perfect. I liked the security of the lift system, meaning that the guest room floors were card-access only. Swimming pool is good.
Stayed in March 2024
Reviewed: 27 March 2024
Maciej
PolandThe hotel was a little bit run down. Some of the facilities were broken, like the swimming suit dryer in the pool area, and some of the stuff in the room. The design of the room is somewhat questionable (especially wrt bathroom), and the room looks dated.
The staff was very helpful and very friendly. The breakfast was quite nice (if you're ok with British food). The swimming pool was ok, especially if you just want to swim, but to relax in warm water pool you need to pay extra for the access to the thermal spa.
Stayed in March 2024
Reviewed: 25 March 2024
Anne
United KingdomLong wait to check in, long wait till room ready at 4 pm, extra expense for unspectacular view in low level room; VERY expensive overall; unspecific extra charges on eventual bill, checkout casual.
Modern, spacious, swimming pool, towelling robes, food
Stayed in March 2024
Reviewed: 22 March 2024
Debra
United KingdomNothing
Lovely hotel. Slightly 70s in design but actually very comfortable. The room was spacious, clean and v v comfortable. Lovely staff- special shout out to Sara at breakfast- very helpful , informative and friendly.
Stayed in March 2024
Reviewed: 21 March 2024
Aislinn
United KingdomBreakfast, staff attitudes and attentiveness were low.
The one spa facilities were amazing. The room was well equipped and view was amazing as we had a club room but the service in all areas of the hotel except reception let it down and breakfast.
Stayed in March 2024
Reviewed: 18 March 2024
D
United KingdomCar parking is unclear for access. Spaces in car park very badly lined off, pillars not accounted for.
Stayed in March 2024
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