Nesting seagulls noisy

No breakfast, location good

Stayed in June 2024

The room was awful, in the basement. We had just one window we couldn't open, we couldn't breathe properly in the room. There was no natural light in the room 😕

Very good location with an amazing terrace

Stayed in June 2024

Room extremely warm, maybe because it was an internal room with no window. Shower lacked water power.

I was a little dubious about booking to stay at The Grand after reading some of the reviews but I was pleasantly surprised. The check in process was simple if a little slow, staff were helpful throughout. The rooms were very clean with comfortable beds.

Stayed in June 2024

Facilities are a little tired.

Very central location. The Grand is an old hotel and is a little faded. Breakfast was adequate without being exceptional.

Stayed in June 2024

Seagulls nesting on windowsill and been Woken up at 4 am every day

Had to change rooms as key wouldn’t fit so disappointed as 2 nd room smaller than first , he was promised key for first room would be sorted but it wasn’t that’s why I had to move rooms .

Stayed in June 2024

The hotel has very limited parking for the size (500+ rooms) which proved challenging with a newborn and the luggage they come with. The rooms were uncomfortably hot and humid, small fan provided but didn’t help due to the size of the room. There’s only 3 lifts which can fit a maximum of 4 people in comfortably, again this proved very challenging with a newborn and pram as we found ourselves standing around for 10-15 minutes waiting for an empty lift so we could fit the pram in. The hotel itself is in dire need of an update and renovation. The staff weren’t overly friendly and welcoming. On checking out, the woman just took my key and said “bye” - It would have been nice to of had some warmth - “Thank you, hope you enjoyed your stay” We were also somewhat disappointed that room service wasn’t an option - after my Nephew fell asleep in his crib around 19:30-20:30 we were then stuck in the room with no option to have food brought to us (We ended up getting Deliveroo and one of us went down to reception to retrieve it)

Property was in a brilliant location - close to the beach. The rooms were large and spacious.

Stayed in June 2024

No lunchtime menu available and we weren't told where we could get tea or coffee during the evening. It was clear that the hotel was short of staff. The lifts were broken for a day and the stair routes back to the lobby from the basement levels aren't clearly marked or obvious, we kept finding random stores of plumbing parts, wardrobes or rolls of carpet.

The staff are amazing. The hotel is looking good in the lobby area and the restaurant is in the process of being refurbished. Food was excellent!!

Stayed in June 2024

Windows won't clean it mattress wants changing civil wood of springs in my back shower too small not big enough for a big man Steph one three more cases used to the public staff should be more helpful to customers

Cheap hotel and see we had nowhere else to go for that pranks I would not stay there did the standard that oh

Stayed in June 2024

We really enjoyed our room. The room was a bit warm even with fans. Like there was heating on unable to turn off. We had to make a choice. Windows open and listen to seagulls 🤣 or get warm. Had to be listening to the seagulls.

Lovely building. Room cosy and had everything we needed. Didn't use the entertainment but lovely it was there for everyone.

Stayed in June 2024

Looked tired

Beautiful old building that requires lots tlc … mind the outside frontage beautiful flower boxes and pots all well attended to

Stayed in June 2024

Breakfast wasn't very nice , window in the room didn't open much small room so was very hot,

The location was good , staff nice friendly,

Stayed in June 2024

The lifts are always busy and in use but u wasn’t told where the stairs were and the hotel is massive you weren’t shown where your room would be or even explained properly was told to find the lift and go to a floor. I paid £7 for WiFi for 24 hours and after 2 hours it had gone off and I was told I would have to re-pay as the staff weren’t considerate or understanding and the room had no signal to use mobile data.

The properly was located in the perfect spot near the beach and the check in/out was very simple and quick.

Stayed in June 2024

Room was adequate but fairly small. Plenty of help yourself breakfast but lacking in quality

Impressive looking hotel overlooking the bay. Friendly and helpful staff.

Stayed in June 2024

Didn't enjoy staying in a room with no window, was very hot and claustrophobic.....a fan would help in there.

Liked the location and how clean the room was. Majority of the staff was helpful and friendly

Stayed in June 2024

Room tv not working no toilet roll

Stayed in June 2024

Not being able to use cash, room being below ground

Didn’t have breakfast due to last minute booking and only having cash, couldn’t buy anything

Stayed in June 2024

Desperately in need of investment from windows to walls, carpets to curtains.

Impressive property with big reception area/lounge.

Stayed in June 2024

Needs good deep clean

Needs a lot of work doing in it to bring it back to life

Stayed in June 2024

Queued 45 minutes to check in.Had to complain about our room smelling of smoke and foist. To be fair they moved us room to the highest floor had to take 2 different lifts and the room was boiling. Had a small window that we had to shut as a seagull was popping it's head in. The bathroom had dark hairs on the tiles...we are blonde. The shower was Luke warm too. On the bright side at least while we were out they didn't remove our bags and put them in reception like they did another couple who had only checked in that day.

The fan I asked for and was given half an hour later ,well before someone knocked 20 minutes later to ask for it back and gave us a different one.

Stayed in June 2024

Windows didn’t open and need a clean. The balcony is filthy with seagull mess. Would have liked a full length mirror. Everyone checks in at same time so you have to queue for a while.

The location was good, the bed was really comfortable, friendly staff

Stayed in June 2024

The 2 lifts are tiny and very busy as there are 7 floors. The portering team were trying to move furniture during busy periods and were quite rude about people trying to use the lift.

Hotel was quite nice and looks very fancy in the communal areas. The reception team were friendly. The location was perfect.

Stayed in June 2024

The room

Location

Stayed in June 2024

Too hot in room

Stayed in June 2024

Room was at basement with no window. Difficult to access. Could be a fire hazard in case of emergency.

Located at beachfront. Impressive historic building

Stayed in June 2024