I had requested a room with a shower which was not granted I absolutely hate showers with a vengeance. It took me an age to work out how to use it. It was just awful being under it Also, the tv display threw a lot of light into the room all night which kept me awake all night. I couldn’t switch it off and I didn’t sleep all night. Also, I did not know how to connect it to my phone to enable me to watch tv

I loved professionalism and friendliness of all staff , the decor and comfort of the public areas Flower display was beautiful

Stayed in May 2024

The heavy knob on the shower fell off and just missed my foot! Would have broken a bone.

Lovely and accommodating staff. Allowed us to have something to eat a bit after the kitchen cut-off time. Special mention for Paul the concierge who was particularly fantastic.

Stayed in May 2024

The view from our room window was a brick wall. I was disappointed the restaurant wasn’t open the night we stayed, as the break was to celebrate my partner’s birthday. However the staff left a birthday card on the bed for him and he was given a little box of The Grand chocolates at breakfast which was a lovely touch.

I love how steeped in history and what a great location it is. The bed was very comfy and we were told at reception we had a free upgrade. The staff were lovely and breakfast was amazing.

Stayed in April 2024

Love this hotel - beautiful spacious room and perfect breakfast !

Stayed in April 2024

Hotel looked a little more tired than expected.

Good breakfast. Helpful staff.

Stayed in April 2024

All good.

Had a amazing breakfast ,excellent room and bed very comfortable, and staff made us feel like royalty, would definitely recommend.

Stayed in May 2024

The bed was comfortable!

Stayed in April 2024

The only complaint is the dog owners in the hotel allowing their dogs on the furniture, especially in the eating areas.

The Grand is a fabulous hotel. The position is excellent. The staff are professional and friendly. The atmosphere in the hotel is excellent. There is a very good selection of food and drinks. I look forward to returning to The Grand.

Stayed in April 2024

Omelette station personnel was quite inexperienced reflected in my wholly undercooked dish sadly The slow plumbing in the bath and sink were annoying, we had to wait for the water to slow steep down the drain. This needs addressing

Location was convenient Beautifully decorated and preserved ALL the staff were exceptionally lovely, helpful and went out of their way to ensure our needs were met and we were comfortable top draw hospitality and the signature chocolates gifted to me for my birthday were divine, I would love to purchase some in fact. I have stayed in many UK Hotels but never have I experienced such consistently professional service from check in to check out. Great food, great extras Well done

Stayed in May 2024

The building is magnificent, all the staff were really helpful and friendly . The breakfast restaurant was superb .

Stayed in April 2024

Lack of and cost of parking

Beautiful hotel in a perfect location

Stayed in April 2024

Not a thing .

As I arrived I was made to feel so welcome ,from the doorman ,concierge ,and reception .The room was ready early for me and was as ever ,spotless and so comfortable. Later at dinner the staff were very friendly and my meal was lovely. I had a really great nights sleep in the excellent bed . Breakfast very good with a great selection of every food and omelettes cooked to order . Very attentive staff again . As this was my first trip visiting on my own I felt very at ease .I wish I could visit again soon .Thank you everyone .

Stayed in March 2024

Cleaner did not clean room Didn't get towels refreshed without asking

Sea view Breakfast Service

Stayed in April 2024

Room was big and beautiful. Centrally located and nice lounge are.

Stayed in April 2024

Would have liked an earlier booking in time

Although an old building,it was still very grand and well maintained.staff were lovely

Stayed in May 2024

NOTHING

Everything about this stay was PERFECT. It was booked for my wife's birthday and everyone at the hotel was wonderful. We will be booking again for our wedding anniversary.

Stayed in April 2024

It is a little older in the rooms, but some might think it is part of the charm :)

We loved our stay - a super quiet room (on the top floor), a lovely old building, friendly staff, and a fabulous breakfast (beautiful fresh fruit amongst many other treats).

Stayed in April 2024

We loved everything! The customer service was absolutely outstanding. We enjoyed drinks in the lounge, a fantastic meal and a superb breakfast!

Stayed in April 2024

nothing

The Hotel is extremely beautiful, position was perfect, staff and services too! Room was newly decorated and super elegant, one of the most comfortable bed I've ever slept into, super clean. Staff was super nice even at the bar and the reception.

Stayed in April 2024

The Roos need updating furniture falling apart was ok as got fir good price but had we stayed the extra night for 250 would of been complaining

Very central to town and sea frount

Stayed in April 2024

We had a drink in the bar and were given popcorn, which we assumed was complimentary but we were charged £5 for that or for service, certanly more than the wine list indicated.

Lovely room. The view wasn't great but we hadn't paid for a sea view.

Stayed in April 2024

Felt the bathroom was a little dated. Everything worked, but didn't feel as upmarket as one would expect perhaps.

All staff excellent. Beds comfy. Room was a good size. We didn't have a sea view. Shout out to the Concierge on the main door. Very helpful. Restaurant staff great too. Fish pie in the restaurant is absolutely delicious. Great location for concerts at The Brighton Centre. Literally next door. If it's raining it's literally 30 seconds and you are in the concert! Bar/Lounge at hotel also good for guests only for after concert drinks. Had coffee next morning with a friend who lives in Brighton. Lovely surroundings.

Stayed in April 2024

A little pricey

Staff, food and cleanliness

Stayed in April 2024

Breakfast was amazing and vast. From fresh bread and pastries ! An omelette station. Full English and contentAl breakfast ! All the hot drinks and juice and smoothies you can imagine! Fantastic

Stayed in April 2024