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Reviews of The Grand Burstin Hotel

The Harbour, Folkestone, CT20 1TX, United Kingdom

#10 of 11 hotels in Folkestone

Guests' Choice

Review score

Based on 13238 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.6

  • Location

    8.5

  • Facilities

    6.3

  • Staff

    7.5

  • Value for money

    7.2

  • Free WiFi

    5.3

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Showing 1 – 25

  • Reviewed: 2 May 2024

    6.0
    Pleasent stay would go back again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bit dated needs updating brought up to date.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    7.0
    Down for work , good staff , plenty of parking , warm. Clean. Job done !
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to dislike.

    Good location Clean. Warm.

    Stayed in March 2024

  • Reviewed: 30 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast cold and more entertainment

    The scenery was lovely we had a balcony

    Stayed in April 2024

  • Reviewed: 29 April 2024

    6.0
    My stay was very good only issue was the breakfast in the morning it wasn’t that nice
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The food

    The staff was very friendly

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Great view of the harbour.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Felt a bit dated. Like an 80’s holiday hotel vibe. It was weirdly nice as it felt like you travelled back in time, but then again, it wasn’t what I was expecting.

    The views overlooking the harbour were incredible. Especially when the sun came out the next morning.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    6.0
    Although some reviews were negative we felt that it was a fair place to stay and the staff were obliging when we had a p
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The building is a little tired.

    Location and views were lovely. We liked the harbour it had a great atmosphere with people enjoying themselves. Town was nearby which was great too.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very outdated and in desperate need of a revamp.

    Location was ok

    Stayed in March 2024

  • Reviewed: 28 April 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We stayed on the 3rd floor and the corridors to our smelt awful. Mouldy and damp. Seagulls and pigeons kept us awake on the flat roof overlooking the sea. Not sure if the hotel housed homeless people but there were some very peculiar guests.

    Staff were very helpful and pleasant. Perfect location.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    7.0
    Pleasant stay.
    • Business trip
    • Solo traveller
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Like entering a time warp

    Stayed in April 2024

  • Reviewed: 25 April 2024

    5.0
    A nice stay for the location with exceptional views.
    • Leisure trip
    • Family with young children
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Whilst I booked a premium room and requested a sea view for my son, I had to again request the sea view on arrival as they had not given us that and had to change rooms. With a premium room I would have hoped it came with free WiFi, parking or use of the pool, but they were all extra costs. The hotel itself is in an amazing location and the views are exceptional, but the decor is tired and dated. Would I go again based on the location, yes but it seems such a shame that the hotel does not have the investment it so desperately needs.

    The staff were nice and helpful

    Stayed in April 2024

  • Reviewed: 25 April 2024

    7.0
    Much better than what i was expecting and i would probably stay there agin
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 2 nights

    I didn't eat at the hotel, but my husband said that the breakfast was awful. We were in a premium room with a balcony and we couldn't watch any tv. Also, the balcony was dirty

    My room was very clean, lovely hot water from the shower and a fabulous view. I couldn't fault the room, the bed was lovely and comfy and the bed linen was spotless. There was tea and coffee making facilities and water, an iron and ironing board, a hairdryer, an electric fan and electric heaters on the wall, which heated up really quick. Lovely swimming pool

    Stayed in April 2024

  • Reviewed: 23 April 2024

    7.0
    You get what you pay - but I see it going great with more to come renovations
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Uncomfortable springy bed and noisy neighbours

    Location and clean Staff make it nice and entertainment is hilarious

    Stayed in April 2024

  • Reviewed: 22 April 2024

    5.0
    Dissatisfied
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Awful reception area and It’s unclear where the reception desk is, the whole entrance is very old and dated. The corridor’s (on the 6th floor )were dark (a bit creepy) and had furniture stored along one wall?? The room was clean but very basic, with odd (dangerous) tea making arrangements, basically a shelf on the wall which the kettle cord barely reached? The smallest double bed, with one pillow each. The quilt was wafer thin and the furniture threadbare. (There was a working heater) The cooked breakfast buffet was cold! (Luke warm and definitely not stored correctly) And after they had temperature probed it, it was replaced with lids.

    Location & view.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Great for a relaxing break to refresh and recoup.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Having to pay for parking on top of the room price.

    Proximity to the gift shops and the Harbour Arm. Very helpful staff

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Entrance and restaurant were so out of date

    Grateful location

    Stayed in March 2024

  • Reviewed: 22 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premier Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are very outdated but smelly the mattresses on the beds are so thin

    The food is good value for money, & the breakfast had a good choice

    Stayed in April 2024

  • Reviewed: 21 April 2024

    5.0
    Adequate for our nights stay
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Outdated

    Local to venue

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Needs Love but useful
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Maintenance problems throughout hotel, in desperate need of refurbishment Consider having one price rather than Room, Breakfast costs more WiFi costs more Parking costs more Gym costs more Only minor costs but it isn't a very guest focused approach

    Good Value one night stop over, lovely location

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Was ok
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The reception was really rude and no helpful at all the bathroom toilet set was pretty much hanging of and it smelt like mold, stain on sheets

    The internment was really good swimming pool was nice the view was lovely and the bed was comfy

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    It was OK for the price
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very cheaply refurbished room. Quite drab, yet this could be such a beautiful hotel. Wouldn't want to stay any length of time here, but OK for a night or 2. Bed not very comfy.

    Location great, reception staff friendly. Clean and warm.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    An excellent view to wake up to
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom door leaning against the wall, the whole place needs a makeover as its dated, excellent location and could be a really nice place if some money was spent on it

    A brilliant location, reception staff excellent

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Stayed for one night.. loved the DJ and the music, had a lovely time
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only problem was there was only one teabag in our room

    The rooms are a good size, I like that they have an iron and ironing board which you don’t get in most hotels and all the staff are very friendly

    Stayed in April 2024

  • Reviewed: 15 April 2024

    5.0
    Good stay, spoilt by noisy neighours having noisy sex during the last night.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Room decor (too brown and dowdy), horrible brown carpet. Noisy neighbours next door talking up to 5 in the morning and then sex noises for the next 4 hours (sounded like a sex party next door).

    Hotel Lobby, chech in, bar, ballroom, breadfast room, breakfast, location, parking, view from room of harbour, friendly staff.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Extra payment for internet

    Close to the beach

    Stayed in April 2024

Showing 1 – 25

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