location

price

Stayed in April 2023

room was very small

location

Stayed in April 2023

how loud it was

staff where lovely comfortable

Stayed in April 2023

There appeared to be no bin in the room?

Genius Price at Booking.com!

Stayed in April 2023

Everything apart from the room

Cheap and clean rooms but not much else and terrible staff and communal areas, soaking wet carpets and a pool table with no pool balls. Staff acused me of damaging the carpet and pool table and asked for £500 claiming they had video evidence but when asked to provide the evidence were unable to do so, don't ever stay here and if you do take videos and photos to ensure they don't try and make accusations against you.

Stayed in June 2024

Water bottle should’ve been in the rooms

No breakfast but the location is fabulous in limited budget.

Stayed in June 2024

The noise in and around the Hotel was unbearable!!! Not only from outside, where the A186 avenue has constant traffic 24/7 and the Hotel rooms lack the right fittings to isolate somehow, but from inside as well spoil people keep coming in and out 24/7 drinking and messing around... My worst Hotel experience ever!!!

Friendly staff

Stayed in June 2024

Beds were awful not tge best stay will not return and wouldn't recommend it.

Nothing

Stayed in June 2024

My brother booked three rooms for family. We also had other friends and family make their own reservations. The staff were rude , wouldn’t address any of the issues. Ignored basic health and safety. Cracked floor tiles in bathrooms not just one or two my child cut her foot. Every rooms booked had cracked tiles! Rooms smell . Dirty bathrooms Claustrophobic rooms with no windows. Carpets soaked in the lobby, when staff were informed they became argumentative and threatened to make us leave. No facilities on site , we were not even allowed to play pool after 11pm. Again staff were rude and argumentative to all guest . Witnessed many other unsatisfied customers. Then the next morning the staff accused of us wetting a carpet and causing damage on things that we had already reported as damaged 😱 anyone could clearly see the floor was flooded. Good job I recorded staff and evidence ready. All videos so do t have much to put on photo wise . Parking is really hard to find Woke up at 8:30 to the church behind playing the drums and singing 😩. Made us pay a further deposit-of £10 for card , keys , but then I witnessed them take a further £10 of someone who did lose their key., instead of just saying you have lost your deposit This place needs inspection and closing down. Rather stay in a tent, just not to close the the bin outside overflowing all over though 🤢 Unsafe Dirty Smelly Rude stafff

Can’t even think of a single thing

Stayed in June 2024

Toilet dripping all night

Reasonable price, not too far from city centre

Stayed in June 2024

easy for bus

Stayed in April 2024

Great location near to city centre and surrounded by many restaurants.

Stayed in May 2024

It's a nice place to stay as it is near the St. James park. The staff was really helpful and professional. The room was clean. Overall , it's a nice experience to stay there.

Stayed in June 2024

Outdated

Not much

Stayed in June 2024

The unpleasant smell that lingers in the corridor.Smells like sewage.The plug in air fresheners do nothing Unfortunately I can't prove the smell, but it's bad. Cracks in the tile flooring, and holes in the wall. The shower was dirty. The remote wasn't working on the tv. Cables hanging from the wall. In a really rough area, don't feel safe on an evening. Doesn't look like the pictures online.Ive stayed in better places for cheaper in Blackpool and that's saying something. Not only that lionesses lost 😢

The bed was actually comfy.But the cushions were stinking.

Stayed in June 2024

Said breakfast on booking but there wasn’t. Broken tiles in bathroom. Mould all over the walls in room. No lift even though they said there was before booking so had to carry our 2 year old up two flights of steep stairs. No towels in room. Windows were screwed down so couldn’t open them so could barely breath because of the heat. So couldn’t sleep properly. Requested a double room and got a twin room. The list goes on so will never return to this hotel.

The staff we’re lovely

Stayed in June 2024

Nothing at all

The staffs were highly responsive

Stayed in May 2024

Service, Facilities and management

Cheap and close to everything

Stayed in May 2024

Nice bed ✅✅✅

Stayed in May 2024

Absolutely terrible. Whole place is filthy.. shower was flooding and the place smelled awful. We ended up booking somewhere else to stay . There was no way we could sleep there. Looks nothing at all like the advertisement pictures.

Nothing

Stayed in May 2024

1. The hallway was smelling 2. There was no WiFi in my room! Unbelievable!! 3. The window blinds were faulty. 4. No phone in the room to call the receptionist. I had to check for the hotel's number online and used my phone to call.

1. The location is good. Easy accessibility to transport. 2. Provision of tea and coffee in the room

Stayed in May 2024

Should have breakfast

Very near to the city centre especially the Newcastle United Football Club.

Stayed in May 2024

The roof was leaking in the first room I was allocated. Broken floor tiles in bathroom and chair was stained. As soon as I complained, I was allocated another room. Although this room wasn’t leaking, there were signs of previous water ingress and as with the first room, a badly stained chair. This hotel is in need of renovation/refurbishment. Poor ironing room, has a piece of worktop as an improvised board. Good points would be, the bedding was clean and staff were friendly/helpful. The photographs attached are all taken in the better room of the two!

The location was quite good for city centre. Staff I spoke with, were friendly and helpful.

Stayed in May 2024

Absolutely nothing. In fact didn't stay the two nights booked as the best I could say about it was dire. Fortunately able to book elsewhere. £219 down the drain.

Absolutely nothing. In fact didn't stay the two nights booked as the best I could say about it was dire. Fortunately able to book elsewhere. £219 down the drain.

Stayed in May 2024

Nothing at all

Their reception is open for 24 hours which helped me a lot for smooth communication

Stayed in May 2024